UVerse vs Comcast Xfinity

Visitor

UVerse vs Comcast Xfinity

I have been a UVerse internet & phone customer since March 2010 and before that was a DSL customer with Bellsouth/AT&T.  Recently Comcast was in the area doing a promotion, so I signed up for their 30-day trial.  UVerse in my neighborhood is limited to 18Mbps so I wanted to test drive Xfinity's 50MBps as well as their phone service.  I kept UVerse active while trying Xfinity in case I didn't like Comcast.

 

The bottom line, after 17 days I am dropping Comcast and sticking with UVerse, and thought I would share my experience in case it helps others.  Some background:  I'm in a South Florida neighborhood (Pompano Beach area) built in the early 1970's and we have old Bellsouth pedestals in our yards (and mine is OLD).  The UVerse VRAD in the middle of the neighborhood is anywhere from 700 to 3000 feet from my house (depending on which way the underground cabling gets from the VRAD to my house).  I do not have Uverse TV or any cable, just internet & phone.  I also have an alarm system that uses dial-up to communicate to the central station.  AT&T told me they cannot do 24Mbps in this neighborhood, so the highest I can go is 18.

 

The biggest reason I'm staying with UVerse: RELIABILITY.  Since switching to UVerse from DSL in March 2010, it has gone down ONCE, and even then I just had to cycle power to the UVerse router.  It's just rock solid reliable, even with the lousy pedestal in my yard that used to give us fits with standard DSL.  It's pretty stable at around 16-18 Mbps and bad weather never affects it.  Phone calls always work and never have noise.  Alarm system has never had problems using the line.  Anonymous call reject works mostly well (some oddball numbers like "1" still get through) and I can block up to 20 numbers.

 

The biggest reason to stay with Xfinity: 50MBps.  However my family didn't notice a huge difference (they're all non-techies) and even complained to me that some pages loaded slower or not at all.  I noticed faster replication with Lotus Notes on my company's VPN, and pages do seem to load faster, but nothing earth shattering.  Video streaming on Youtube and Amazon Prime had no difference between the two.  The phone sometimes had some IP-phone-sounding noise on it (i.e. choppy, small noise bursts, etc), but nothing major, yet noticable since UVerse never had any of this.  Anonymous call reject does seem to work better (no weird numbers getting through) but you're limited to 16 numbers blocked.

 

I was ready to cancel UVerse, but on the 17th day, Comcast had an area outage for at least 3 hours starting around 9pm.  During that time we had no phone or internet, which also meant no alarm central station monitoring.  It made me realize how stable UVerse had been and that we've never had an outage like this.  I was away on a trip and thought about my family - what if someone broke in?  911 would only be available by cellphone, if they could reach it.

 

So for me, the slower but steady & reliable UVerse is staying. I don't know how reliable it is elsewhere but it works great here. This is hard for me because I WANT faster speed!  I really wanted Xfinity to work, and I might keep just the internet part (trying to figure out how to justify the extra cost of having both!).  I read today that AT&T is testing faster speeds in other markets, so I have hopes that this will result in them upping speeds to 45 Mbps here sometime in the future.

 

Anyway I hope this helps those trying to decide which service to use for internet and phone.

 

 

Message 1 of 59 (114,349 Views)
Expert

Re: UVerse vs Comcast Xfinity

Thanks for that post.  It confirmed my thoughts about Xfinity.  My brother and his wife, and my sister inlaw both had or have Xfinity, and the biggest drawback I saw with the service is stability of the service.  The internet was much faster than Uverse, but the quality of the tv service on Uverse is superior IMO.

Message 2 of 59 (113,404 Views)
Participant

Re: UVerse vs Comcast Xfinity

Since NBC bought Xfinity it's been a steady downhill roll. I'm a techie by trade and haven't had any issues downloading files or assisting customers remotely. There were times in my last month with Comcast that connections were so sketchy that I sat in the parking lot at McDonalds to have internet access so I could get any work done.
Message 3 of 59 (112,619 Views)
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ACE - Master

Re: UVerse vs Comcast Xfinity

Thanks Scannerdude for the report.  I also stick with U-verse because of reliability.  For home use.....for non-gamers....the 17 to 18 mbps Internet speed is plenty quick enough.  When we had Comcast here in Missouri it was a constant headache.  I was always having to gather up their equipment and take it to their service center to get it replaced for what seemed like an endless list of problems.  Then, in December of 2007 AT&T U-verse came into our neighborhood and we switched.  Have never regretted.  I won't say we haven't had an occasional blip or two but the U-Verse techs always seem to be able to get here quickly to put things right.  Haven't had any problems at all for quite a while now. (fingers crossed)

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 59 (112,613 Views)
ACE - Master

Re: UVerse vs Comcast Xfinity


KlarkKen wrote:
Since NBC bought Xfinity it's been a steady downhill roll. I'm a techie by trade and haven't had any issues downloading files or assisting customers remotely. There were times in my last month with Comcast that connections were so sketchy that I sat in the parking lot at McDonalds to have internet access so I could get any work done.

Well Comcast (Xfinity) bought NBC, so you got it backwards, there.  Comcast for me worked most of the time.  My deal with them, was higher than should be pricing, nightly internet slow downs and U-Verse had more features.  I left in late 2008.  The new X1 Platform looks promissing but it will take more than that, to get me back.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 59 (112,376 Views)
Observer

Re: UVerse vs Comcast Xfinity

[ Edited ]

I know it's not polite to bump an old thread, but I'm pretty emotionally invested in this comparison at the moment, and had to chime in.  I just signed up for this account purely to voice my own brief story to add here.

I just signed up for U-Verse.  I haven't dabbled with DSL since 6mb downstream was the top limit, but just began looking again out of pure desperation from my two month stint with Comcast.

I live in the Champaign/Urbana area of IL, where the state university is located.  I own no TV, no home phone... my computer is my tv.  I own an $1800 car and a $3000 gaming rig.  That's not meant as boasting, its actually somewhat shameful with horrendously misplaced priorities, but I wanted to throw that out there just to give a picture of how important a good internet connection is to me.  Too important.  Truly.

Since I signed on with Comcast, I've been through 4 issued modems, 2 of which would never update firmware, 1 new off the shelf self purchased modem, 6 tech visits, 30+ hours on the phone, and I'm throwing in the towel.  I had to choose between 28mbs down with comcast (was actually getting that speed... when things worked) with modem restarts every 20 min to 3 hours, with gaming or movie sessions never making it past the hour mark... and 6mbs DSL for twice the price.  At least, at the time I thought that was my only option.

I was going to switch to the crappy DSL.  As a hardcore gamer, this was an AWFUL decision, but Comcast had broken my spirit.  I feel dead inside thinking of them.

On a more positive note, I did learn when calling AT&T sales that U-Verse was available at my location, and I look forward to their 24mb package. Install will happen this Sat. I remember when I had DSL the last time, years ago, my favorite part was the dedicated line and reliability.  If that can be found with >20mb downstream, I will be so immensly happy.

Message 6 of 59 (104,515 Views)
Employee

Re: UVerse vs Comcast Xfinity

Hello, Bootsand

 

My name is Morgan, I'm one of the U-verse Community Specialists. We're very glad to have you as a new U-verse internet customer and we also would like to welcome you to the Community Forums! Let us know if you have any questions or concerns about your new service.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 59 (104,446 Views)
ACE - Master

Re: UVerse vs Comcast Xfinity


Bootsand wrote:

I know it's not polite to bump an old thread, but I'm pretty emotionally invested in this comparison at the moment, and had to chime in.  I just signed up for this account purely to voice my own brief story to add here.

I just signed up for U-Verse.  I haven't dabbled with DSL since 6mb downstream was the top limit, but just began looking again out of pure desperation from my two month stint with Comcast.

I live in the Champaign/Urbana area of IL, where the state university is located.  I own no TV, no home phone... my computer is my tv.  I own an $1800 car and a $3000 gaming rig.  That's not meant as boasting, its actually somewhat shameful with horrendously misplaced priorities, but I wanted to throw that out there just to give a picture of how important a good internet connection is to me.  Too important.  Truly.

Since I signed on with Comcast, I've been through 4 issued modems, 2 of which would never update firmware, 1 new off the shelf self purchased modem, 6 tech visits, 30+ hours on the phone, and I'm throwing in the towel.  I had to choose between 28mbs down with comcast (was actually getting that speed... when things worked) with modem restarts every 20 min to 3 hours, with gaming or movie sessions never making it past the hour mark... and 6mbs DSL for twice the price.  At least, at the time I thought that was my only option.

I was going to switch to the crappy DSL.  As a hardcore gamer, this was an AWFUL decision, but Comcast had broken my spirit.  I feel dead inside thinking of them.

On a more positive note, I did learn when calling AT&T sales that U-Verse was available at my location, and I look forward to their 24mb package. Install will happen this Sat. I remember when I had DSL the last time, years ago, my favorite part was the dedicated line and reliability.  If that can be found with >20mb downstream, I will be so immensly happy.


I also had a Comcast cable modem that refused to update its firmware.  It was 5 years old, however.  Makes me wonder if they are recycling old equipment. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 59 (104,415 Views)
Employee

Re: UVerse vs Comcast Xfinity

[ Edited ]

Hello, Bootsand

 

I just wanted to check back with you. I noticed your installation was recently completed and everything is looking good and steady here on our end. Feel free to let us know if you have any additional questions or concerns about your service. Thank you! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 59 (102,950 Views)
Teacher

Re: UVerse vs Comcast Xfinity

ATT just stopped by the house last night and offered me a deal I couldnt pass up.  They now have the U-Verse (Fiber) in my neibohood.

 

I am with Comcast and switching to U-Verse.  I hope this is the right move.

 

I have the 50/10 internet with Comcast.  I hope the internet and TV is OK.

Message 10 of 59 (93,212 Views)
Observer

Re: UVerse vs Comcast Xfinity

I could write a book, but I won't.  I've had Comcast Xfinity for 10 years in my home.  I got the X1 service about 6 months ago.  I also have an apartment that has ATT Uverse.  Comcast Xfinity X1 is great when it works.  But t Xfinity came to my house 3 times over 2 weeks to get it installed correctly.  I've had technical issue with the DVR and 6 other boxes in my house.  Some boxes work great, others don't.  It's not a box issue, it's a system issue.  I say this because the boxes that don't work right is not consistently on the same box.  The problem moves from box to box.  Also, the customer service was terrible for X1.  They couldn't fix an issue on the phone and gave me a ticket for 2nd level support.  2nd level support (who was supposed to call in 24 hours) never called after 4 days.  The issue were never resolved.  I was so ticked off, I called to cancel.  The Triple Play package had a $150 contract termination.  I can live with that.  Then Comcast Home alarm had an $800+ termination fee.  Seriously?!?!!!!!  So I then told Xfinity I was moving and wanted to transfer my service (because I read the contract for transfers).  I used my daughters address for her apt. in Los Angeles, and the apt complex contractually only allows Direct TV.  Well I couldn't transfer my Xfinity and alarm services because it wasn't available at my daughters place, and I got out of my contract completely with no fees.  If they thought I was paying $800+ to disconnect just the alarm, they were smoking something!

 

As for the comparison....  Xfinity internet speed is fantastic (when it's up... it goes down occasionally but not allot).  The TV service is so..so.  I like Uverse better. I also think the picture quality is better on Uverse.  I am extremely disappointed with Uverse Internet speed as I am a computer programmer.  I need the bandwidth.

 

In conclusion, the deciding factor for me to go with Uverse was all of the above, but topped with the fact that Uverse cost me almost $100 less monthly (for 24 months) for the large package I have.  I sacrificed the internet speed for $1200/year.  Any questions?

Message 11 of 59 (92,269 Views)
Contributor

Re: UVerse vs Comcast Xfinity

Great input! I have had Comcast Infinity for years, solid/stable with great internet speeds. Looking at switching to Uverse because of same issue, save $100.00 month. Looks like I only qualify for 18mbps download.. Don't even tell you what upload is?? My son plays a lot of internet games. Not sure if 18mbps will be sufficent?? We are currently enjoying 50+Dwonload and 12+ upload. I have read a lot of people complaining about Uverse customer service but that could be a fraction of how many are satisfied??

Heard TV portion is much better than Comcast. Only concern is Internet speed and reliability????

Message 12 of 59 (91,572 Views)
ACE - Master

Re: UVerse vs Comcast Xfinity

[ Edited ]

Sounds like mrRD's experience with X1 is much like the growing pains that U-Verse went through 2008-11, or so.  I do see fewer install complaints about U-Verse then even two years ago.  X1 will get there.  Comcast does have a good product and the X1 seems like a genuine step up for Comcast.  I don't hate Comcast, I just like U-Verse more for value and choice.

 

Vivy: I am not a gamer but I telework (work from home) and download quite a bit and all is good at 18mbps.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 59 (91,553 Views)
Contributor

Re: UVerse vs Comcast Xfinity

Thanks dhascall.. I will call tomorrow and see if they come out and do internet tests?? Also looking for more feedback from gamers.. All I have seen is negative feedback from gamers, to slow not enough bandwidth but are they just cry babies??
Message 14 of 59 (91,525 Views)
ACE - Master

Re: UVerse vs Comcast Xfinity


Vivy wrote:
Thanks dhascall.. I will call tomorrow and see if they come out and do internet tests?? Also looking for more feedback from gamers.. All I have seen is negative feedback from gamers, to slow not enough bandwidth but are they just cry babies??

I only know speeds.  I have heard that the biggest complaint from gamers is ping times.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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