Sony DLP TV replacement program

Master

Sony DLP TV replacement program

Sony made thousands of DLP (Digital Light Projection) HDTV's where there's a defect in the optical block causing all kinds of picture problems. These problems include areas of mainly yellow-green-blue screen tints and sometimes lines across the screen. So Sony started an extended warranty program on these sets 2-3 years ago and for a while believe they were replacing optical blocks until they were no longer available. Then they started a replacement program where they offered certain TV models for free or at a discounted price.

 

For the past year my 60" KDS60A3000 has become progressively dimmer/dark where a new replacement lamp (Genuine Phillips) did not increase the brightness where is used to be. Also there's a yellow area on the top/right side of the screen which is a tell-tale sign the optical block is failing. It also seems like my HD picture is fuzzy although I'm not sure it's an optical block problem.

The extended warranty/replacement program ended mid-last year but Sony is still honoring replacement TV's at a discounted price. In doing a search I didn't even know the below 5+ year old AVS Forum thread for my model set even existed. There's some real good info toward the end of this thread on replacements and reps from "Sonylistens" are monitoring, along with participating, in this thread. So I sent an email to Sonylistens from info on page 504, post 15098, as can be seen below.

 

http://www.avsforum.com/t/889226/official-sony-kds-xxa3000-owners-thread/15090

 

So last week I made a deal with the Sony reps on buying a Sony 55" KDL55HX750 for $750 plus tax which is half the sale price of $1,500. I didn't like the idea in stepping down in size (54 1/2" diag vs 60") but they only offered 2 models as a replacement and I chose the better one. The 55HX750 has all the "bells & whistles" including 3D (probably won't use), 240Hz, motion-flow, LED backlit, wifi, internet downloads/movies, etc.. It still has the matte screen (rare anymore) which I wanted anyhow to cut down on glare but it also makes the picture a little less clear. Just hope the viewing angle isn't narrow but it has a swivel stand. I shouldn't have read every review I could after the purchase and only hoping for a much better HD picture with this set. I'm sure it won't be up to the quality of my KDS-60A3000 when new but it has to be better than what I'm watching now.

 

http://store.sony.com/p/55%22-Class-%2854.6%22-diag.%29-HX750-Internet-TV/en/p/KDL55HX750

 

It should be noted that Sony does make you "jump threw some hoops" in purchasing a replacement set. Once they make you an offer by phone you only have 7 days to accept it or it's void. I also had to take a photo of my screen problems, along with removing the model/SN sticker off the back, and mail both to them. I used certified mail and once received they have to verify the screen problem from the photo which can be a copy. I just called and the problem is verified while my new set will be shipped by Feb 11. The shipper (Ceva Logistics) just sets the new set up to make sure it works, doesn't do any of the actual wiring/connections, and they don't remove the old set since it's yours to keep or dispose of.

 

My communcations with Sony were positve and rather than throwing a fit about these problems I built up all the other Sony equipment I have along with their excellent reliability. This may have helped my cause in receiving a good deal on a replacement TV for a program which was supposed to expire last year.

 

A couple years ago I disassembled the whole top half of my set and cleaned it. I'm sure it probably needs it again if I'm even thinking about keeping it. A few weeks ago I also ordered/received a brand new Genuine Phillips XL-5200 replacement lamp w/new housing from Newegg for $86 w/free shipping. I'm going to have to determine quickly if I'm going to send it back or install it.

 

Actually my 1st choice of replacement TV's would be a Panasonic 60" Plasma. But in accepting the Sony 55" LCD/LED I'll just have to see how much I like it and what my other options if not satisfied with it. I will be saving about $800-$900 in accepting the Sony compared to buying the Panasonic.

 

Just thought I'd pass this along and know Phil & SJ have the same type Sony sets as mine.

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 1 of 26 (6,491 Views)
Expert

Re: Sony DLP TV replacement program

Thanks for all the info, Phil. Good to know that Sony is still willing to compensate end-users somehow.

I have a dilemma on my hands, however. My optical block in the KDS55A3000 is starting to go bad. The top right and bottom right corners of the screen now have a yellow tint, so the blue LCoS filter has gone dark in those locations. The set is still very watchable, as these yellow areas are only a couple inches in diameter.

But I'm not sure I want to replace it with another Sony, and I'm not that excited about an LED/LCD screen anyway. If I were to replace it, I'd be looking at a Panasonic plasma.

I'll probably keep this one going until the optical block finally dies, then I'll decide.
Message 2 of 26 (6,465 Views)
Master

Re: Sony DLP TV replacement program

Hey SJ, here's a couple links on rebuilding optical blocks I've been saving for over a year and maybe you've already seen them.

 

Note on this link at the top for "Third Party Optical Block Rebuilders" (John Benton). Not a bad deal on rebuilding one for $199-241 with a 6-month warranty. Only problem is the guy is in Connecticut which is a little ways from Texas but you only pay for shipping one-way. Still the owner's going to be doing a lot of work in removing/re-installing the optical block itself.

 

https://sites.google.com/site/sonylcdrptvproblems/sonykdf-55wf655opticalblockreplacement#TOC-Third-p...

 

This below guy/video is great the way the he repairs this optical block so quick and bet you could handle it. Bet I might also be able to do this repair since his directions are so explicit. Only problem is can owners still find the part(s) he's replacing?

 

http://www.youtube.com/watch?feature=player_detailpage&list=ULoP2nNPOjn_Y&v=oP2nNPOjn_Y

 

Good luck.

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 3 of 26 (6,446 Views)
ACE - Master

Re: Sony DLP TV replacement program

S.J. must be getting old.  That was Uni's post.  I'm Phil.Smiley Very Happy  Just kidding.

 

As I think I stated earlier...somewhere....our last replacement of the optical block in our SXRD 55 incher took place just before that extended warranty period ran out.  I have continued to run it in the power saving mode.  A bit dimmer but not so much that I can't make up for it with the calibration controls.  So far.....no more stains have show up.  A reliefe for sure.  I did notice the picture dimming a bit so I pulled the old projection lamp and put in our replacement that I've been keeping in reserve.  Doing that brought it back to just as good as new.  So....unless I dug up the old photos of the stains that occurred before....I really don't have a case.  I'm just not into doing that sort of thing.  Sony has never given me any static at all over the warranty work.  All told we had that block replaced three times so we're on number 4, counting the original.  We've had it since September of 2006.

 

Sounds like you've worked out a nice deal, Uni.  That's good news.  I don't know all the background on the development of this particular design of TV set.  I did hear (or read) rumors that the company brought it to market while being fully aware of the flaws.  If true I'd say it deserved the bad publicity it got.  But....in our case....I cannot say that Sony did not do everything possible to make things right for us.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 26 (6,429 Views)
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Re: Sony DLP TV replacement program


hpmsrm wrote:

S.J. must be getting old.  That was Uni's post.  I'm Phil.Smiley Very Happy  Just kidding.


 

Ya, I saw that well after the 1-hour edit time limit.  I am getting old, LOL.  Sorry Uni, and thanks for posting the info.

 

But in all seriousness, I think it's because everyone's name is the same bright green.  When they're all the same color like that they get interchanged in my mind unless I'm paying close attention.  I miss the days where we were all different colors.  We don't even notice rank changes anymore.

 

 

Message 5 of 26 (6,422 Views)
Master

Re: Sony DLP TV replacement program

Hey SJ, no problem, YW, and have to agree all green names look the same. I also miss seeing the different colors for different ranks and too bad we don't notice raises in rank or give congrats anymore.

 

Phil, if your TV is working fine I sure don't blame you for not doing anything with the replacement program. Sony support has been good to me too and my request for replacing my TV wasn't any type of complaint but just a request to replace a TV with a known optical block problem.

 

I purchased my KDS60A3000 in early 2008 and it's a 2007 model. I'm not so sure these later models, which were only 1-2 years newer than yours, had the optical blocks fail as fast since I'm on the original one and you're on your 4th. If Sony would have designed these sets to make it easier to clean the fan/blades for cooling the extremely hot lamp I'm not so sure my optical block would be failing now. I've tried to stick a small hose taped to the edging tool on my shop vac through the cover grate and it's impossible to get the dirt off of the fan/blades. I saw once where you said you cleaned your fan and did you have to take the whole side/back cover off to do this? Believe mine has 13 screws in it and have never done it.

 

Guess I'll just have to wait and see how much I like the picture on the Sony LCD/LED. I read one review on the KDL55HX750 which said the viewing angle is narrow. That's the last thing I need since I watch TV all the time while sitting at an angle to it from my computer desk. Reason I wanted a plasma (Sony no longer makes them) which have no problems with viewing angle. Sure it has a swivel stand but are you going to be turning a big TV all the time with a bunch of cables attached to it? It does have 4 HDMI inputs but there's only 2 on the back and then 2 on the side. I use 3 HDMI inputs on my current set so will I have a HDMI cable sticking right out of the side? And sure hope I can adjust the "soap opera" effect you get with a LCD out of the picture through the settings. Sound pretty optimistic/excited about my new set, huh? LOL, and I'll just have to wait and see...

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 6 of 26 (6,399 Views)
ACE - Expert

Re: Sony DLP TV replacement program

With the newer, wider rank bands (and the field promotions for some of us) has anyone leveled lately?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 26 (6,368 Views)
ACE - Master

Re: Sony DLP TV replacement program

I'm kind of slow Jeffer.  Ya lost me.  What are you referring to?

 

I only removed the back of our Sony once to clean the cooling system.  The other times I did it when the service guy was here to replace the optical block and had the back off.

 

I'm going to guess that you'll enjoy that new LCD/LED set, Uni.  If we were buying today I really don't know which system I'd choose.....plasma or LCD/LED.  I've kind of been waiting until they introduce larger screens with the OLED technology.  Sony used to have a small screen set using OLED's but it was prohibitively expensive.  But I don't know if our old one will make it until then.

 

Remember that test/calibration video that the HD Movie channel used to transmit during the wee hours on Saturdays?   I used to have that recorded on our DVR but when we got our 2250 DVR with the larger HD we, of course, lost that recording.  Now I have not been able to find any times for that calibration video.  Maybe they dropped it.  Anyone know?

Wouldn't it be a nice service if, instead of a lot of that other junk, AT&T could use just one channel to transmit something like that continuously?   If they already do.....where is it?

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 26 (6,362 Views)
Master

Re: Sony DLP TV replacement program

Thanks for the support Phil on probably liking my new Sony TV when I receive it. It has to be better than the picture I'm watching now and looking forward to not watching things in the dark. As with anything I tend to pick things apart beforehand and only time will tell if I'm satisfied with it.

 

The test patterns used to be shown on HDNet (1105) early some Sat mornings. The schedule they were shown became more and more sparse then HDNet was supposed to be moved to the "Premium Tier" but it wasn't. Then finally the test patterns were dropped altogether from HDNet which was a shame since they were used by SomeJoe's great basic TV calibrating thread.

 

I even wrote/emailed the network owner (Mark C.) and told him how much the forum users appreciated the test patterns, also mentioned UU, and asked for them back. My email was never answered and as usual with most networks anymore only programming which brought in money was offered.

 

About this time last year HDNet was sold and became AXS TV which shows a lot of music concerts along with mixed martial arts. Not a station I watch but there's a lot of users who do. There was also some channel shuffling by U-verse where HDNet 1105 became AXS TV 1106 and 1105 became UNIHD (Universal HD/NBC Universal).

 

Here's the post I made about HDNet moving to the "Premium Tier" as it was supposed to but never did. Interesting the 1st link to HDNet now takes you AXS TV. And the link to SJ's TV calibration thread takes you nowhere since all links to forum posts/threads were lost during/after the merge.

 

http://forums.att.com/t5/Receivers-Battery-Backup/HDNet-Test-Patterns-Record-Sat-if-you-don-t-have-H...

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 9 of 26 (6,337 Views)
Expert

Re: Sony DLP TV replacement program


hpmsrm wrote:

Wouldn't it be a nice service if, instead of a lot of that other junk, AT&T could use just one channel to transmit something like that continuously?   If they already do.....where is it?


 

It would probably be easier and quicker if they put the calibration video in the system as a free VOD selection.  It's only 10 minutes long, wouldn't take up much space on the servers at all, and doesn't need a dedicated encoder.

 

I wonder if they'd actually take this as a suggestion and do it?  It would seem so easy to do.

 

Message 10 of 26 (6,330 Views)
ACE - Master

Re: Sony DLP TV replacement program

Well...it's my own fault that I don't have a copy of the calibration video.  If I had had my head on straight I could have burned a copy to my desktop HD and then burn a DVD.  Would not have been as convenient to access but, at least, I still have it.  Now I don't.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 26 (6,319 Views)
ACE - Expert

Re: Sony DLP TV replacement program


SomeJoe7777 wrote:

hpmsrm wrote:

Wouldn't it be a nice service if, instead of a lot of that other junk, AT&T could use just one channel to transmit something like that continuously?   If they already do.....where is it?


 

It would probably be easier and quicker if they put the calibration video in the system as a free VOD selection.  It's only 10 minutes long, wouldn't take up much space on the servers at all, and doesn't need a dedicated encoder.

 

I wonder if they'd actually take this as a suggestion and do it?  It would seem so easy to do.

 


Excellent idea.  Why don't you either PM Alex or post it in ACE - U-verse Experts just to make sure it's visible.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 26 (6,293 Views)
ACE - Expert

Re: Sony DLP TV replacement program


hpmsrm wrote:

I'm kind of slow Jeffer.  Ya lost me.  What are you referring to?

 

...


Sorry, I was responding to this:

 


Uniblurb3 wrote:

Hey SJ, no problem, YW, and have to agree all green names look the same. I also miss seeing the different colors for different ranks and too bad we don't notice raises in rank or give congrats anymore. 

 

...


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 26 (6,287 Views)
ACE - Master

Re: Sony DLP TV replacement program


JefferMC wrote:

hpmsrm wrote:

I'm kind of slow Jeffer.  Ya lost me.  What are you referring to?

 

...


Sorry, I was responding to this:

 


Uniblurb3 wrote:

Hey SJ, no problem, YW, and have to agree all green names look the same. I also miss seeing the different colors for different ranks and too bad we don't notice raises in rank or give congrats anymore. 

 

...



Oh.  OK.  I get confused easily.Smiley Very Happy

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 26 (6,257 Views)
ACE - Expert

Re: Sony DLP TV replacement program

It would have helped if I'd have quoted the post the first time. :-)

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 26 (6,232 Views)
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