How close to a V-RAD do I need to be to get 24Mbps?
I recently upgraded from 12Mbps to 18Mbps. When I talked to CS on the phone to make the appointment I was told I can only go to 18Mbps and not 24Mbps. When the installer came out he said I should easilyi be able to get 24Mbps if not 45Mbps(with extra equipment for dual pair wires).
He said that I'm only 950ft from the V-RAD. I don't even think it's that far(I know where it's at). It's only about 200-300 linear feet. Of course the wire may not go in a straight line.
So what's the deal? How close to the V-RAD do I need to be to get the different speeds?
Re: How close to a V-RAD do I need to be to get 24Mbps?
A few things are considered.... 1) loop length, less than 2200 feet 2) max downstream sync needs minimum of 120% of desired profile 3) max upstream sync needs minimum of 120% of desired profile 4) SN margin ideally 15 or better, below 12 ok single digits asking for issues.
Your current profile is 25M/2M allows for 1SD/3HD inputs for IPTV and max internet of 18/1.5 For 24/3 internet (Turbo) need the 32M/5M profile (38.5/6 min sync readings)
As your currentprofileis 25M, auto disqualified for 24/3 internet. If desire and numbers good (should be at less than 1000 feet), need to call or chat for tier 2 to change profile from 25 to 32. Once profile has been changed can request internet upgrade. The upgrade is $10 more per month compared to current charges. Your recent upgrade was $5 more from Max to Max Plus, Max to Max Turbo is $15.
Good luck, but j just need right person to look at stats and make change.
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