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Posted Dec 16, 2011
4:18:02 PM
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Fire Fox Issue
I launched FF and my home page att.my.yahoo.com isn't displaying properly. The forum looks ok and some other sites, but Facebook isn't displaying properly either. Everything is listed on the left side of the screen. Is anyone else seeing something similar? Does anyone have solution suggestions?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Dec 17, 2011 4:58:33 PM
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ACE - Expert

Escapee wrote:

This is not directed towards anyone but just a suggestion.  It helps to shut down a computer and reboot every so often.  A lot of people  leave it on 24/7 and it helps to reset things and clean out logs by sutting down the computer at least once a week.


I agree with you  E.  In this case I did cold boots, warm boots, ran spyware/malware, MSE scans.  I went digging around in the FF support pages.  I found the FAQs, I posted questions, and I even went to a chat session.  I finally found instructions about clearing the cache and that is what worked.   Lots and lots and lots of digging, but I found it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Fire Fox Issue

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Dec 16, 2011 5:11:16 PM
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Employee

Everything is working fine with FF and Facebook and every other site.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 16, 2011 5:37:53 PM
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ACE - Expert

I found a solution that resolved the problem.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 17, 2011 3:00:28 AM
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What was it?

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Dec 17, 2011 3:44:26 PM
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ACE - Expert

I went in and emptied out the cache folder and everything went back to normal.   I would have posted exactly what I did, but I did a lot of looking to get to that point.  The pages weren't loading properly.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 17, 2011 4:27:25 PM
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Employee

This is not directed towards anyone but just a suggestion.  It helps to shut down a computer and reboot every so often.  A lot of people  leave it on 24/7 and it helps to reset things and clean out logs by sutting down the computer at least once a week.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Fire Fox Issue

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Dec 17, 2011 4:58:33 PM
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ACE - Expert

Escapee wrote:

This is not directed towards anyone but just a suggestion.  It helps to shut down a computer and reboot every so often.  A lot of people  leave it on 24/7 and it helps to reset things and clean out logs by sutting down the computer at least once a week.


I agree with you  E.  In this case I did cold boots, warm boots, ran spyware/malware, MSE scans.  I went digging around in the FF support pages.  I found the FAQs, I posted questions, and I even went to a chat session.  I finally found instructions about clearing the cache and that is what worked.   Lots and lots and lots of digging, but I found it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Fire Fox Issue

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Dec 17, 2011 6:54:49 PM
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ACE - Expert

Actually I have mine set to empty the cache everytime it closes, so things don't get fumbled up in the cache and cause problems. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 18, 2011 5:20:57 AM
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ACE - Master

mibrnsurg wrote:

Actually I have mine set to empty the cache everytime it closes, so things don't get fumbled up in the cache and cause problems. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


That's a good idea and one I recommend to our customers as well.

 

The other thing I recommend to our customers is to clear their temp folder occasionaly since it can get rather large and effect performance.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 18, 2011 3:36:33 PM
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ACE - Expert

oufanindallas wrote:

mibrnsurg wrote:

Actually I have mine set to empty the cache everytime it closes, so things don't get fumbled up in the cache and cause problems. Smiley Wink

 

Chris


That's a good idea and one I recommend to our customers as well.

 

The other thing I recommend to our customers is to clear their temp folder occasionaly since it can get rather large and effect performance.


I'd bet most users have no idea where their temp folder is until they read about it or talk to some tech. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Dec 18, 2011 4:30:37 PM
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Probably not most users on THIS forum! Smiley Wink

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