Day 15 NO internet, NO phone, NO TV and NO competitor. Its also thanksgiving

Trenches and permits vary by local ordinances....

In our area, a burial crew uses a machine similar to a tiller that digs, lays line, covers all at one time. Of course as we are in Wisconsin, this only happens about 8 months a year, the other 4 months when ground is frozen the cable just sits there (tripping hazard to children/animals) but customer is connected. If the local government body says a permit has to be issued, nothing can be buried till have permit. 

If this is new construction, the builder should have (in my opinion) had the wiring in place (permits already issued) before selling the property. Of course in areas where outside plant is aerial (poles instead of underground) no need to run a drop wire to house till service is ordered... This is apparently the same thinking used for buried, but honestly new construction (my opinion) contractor/builder should have had line placed or provided a trench tube to pull wire before landscaping done.

Could consider the mobility product from AT&T for wireless phone/internet, up to 10 devices.... 

https://www.att.com/cellphones/att/wireless-home-phone-and-internet.html

And of course some satillete companies offer internet with high latency, low caps(?).

Hi

Thanks much for your reply. I truly appreciate your genuine help.

Regarding Wireless Home Phone

AT&T mobile told me they cannot send me the wireless home phone since there is a pending order with Uverse. Also Uverse is closed today and,  that its they who can do anything on sending anything.

Regarding my new home

My question to my builder "Good Morning. AT&T Customer Care says there is no underground conduit going to my property and it takes city permit and location to be done so that they can get the cable buried. Would you please tell me what do you do and don't do in this context. This will help me."

Reply from my builder:

"Good morning, I am wondering if you're talking to the right personnel there, as this is installation for new construction. We do not run any conduit or line from the house to the street, and it is never been an issue with any other customer. Normally they run the line over the grass and connect it, and then afterwards a crew comes by and puts it in the grass"

Next Steps

I shall call Uverse when they are back up. The challenge is I get a standard answer "Your work is under review and the field person will call you when done”. Its only when I sent the first message in this forum, a Social Media Manager from AT&T sent me an email that I reproduced to my builder as stated above. Thereafter there is no one whom can talk to from AT&T.  I don’t know how long will this take. There is no other option for me and going for Satellite is not good for me as they ask me for 2 year contract with cap on data download and speed is just 10Mbps.

I frankly hope one day the AT&T field person calls me and tells me something at least. I never expected I would get this kind of customer service frankly where I have to run pillar to post on a holiday season when its actually the time to watch TV and have fun with family.

Thank  you for your reply. I understand what you say and agree but if I knew this is the kind of wait I would be going through (day 16 today with no dates on completion),  from AT&T I would have rather delayed my move in. Its AT&T that confirmed the field person appointment on 11/12.

Thanks all.  This issue is resolved. AT&T technician was here and I am all set on the internet, TV and Phone.  I thank all who supported me with your suggestions