Employee
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547 Messages
(RESCHEDULED to Sept. 8th) Upgrade Eligibility & Managing Your Account Online Knowledge Share
Our Upgrade Eligibility & Managing Your Account Online Knowledge Share has been rescheduled for Friday, September 8th from 11 AM ET - 2 PM ET.
Want to upgrade to the latest device? Need help managing your account online?
So, you’ve been eyeing that new smart phone but you don’t know if you can upgrade. Or perhaps you want to manage your business account online but you need help getting started. We’re here to help! Ask our experts during a live event on the AT&T Business Forum Friday, September 8th. Feel free to join the discussion anytime between 11 am and 2 pm ET. Here you’ll find the answers you’re looking for and more….We look forward to chatting with you!
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
RCastle
Employee
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165 Messages
7 years ago
Welcome to the "Upgrade Eligibility & Managing Your Account Online Knowledge Sharing Session!" The thread is now open and we are ready to answer your questions.
RCastle
Business Community Manager
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RCastle
Employee
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165 Messages
7 years ago
How can I check my eligibility for an upgrade?
You can check your upgrade eligibility by using the myAT&T Business app or use one of the online self-service options below to upgrade or purchase an accessory.
CRU with FAN
AT&T Signature Program
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TuttiFrutti
Tutor
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4 Messages
7 years ago
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Roosevelt
Contributor
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3 Messages
7 years ago
My 2 year NEXT plan doesn't end until this December and can I upgrade early or do I need to wait until December?
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RCastle
Employee
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165 Messages
7 years ago
Hi @Roosevelt
Customers can pay the required balance to become upgrade eligible immediately (either 50% or 80% of the full retail price, depending upon their installment agreement), with the trade-in of an eligible smartphone (original AT&T Next/AT&T Next Every Year device or one of the same make and model).
The number of upgrades following a Payoff or Pay to Upgrade is limited to two upgrades in a 30-day period for consumer/AT&T Signature Program customers (three upgrades for CRU).
RCastle
Business Community Manager
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RCastle
Employee
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165 Messages
7 years ago
Hi @TuttiFrutti,
If you are a Premier customer, For best offers in Premier - you can login, go to Shop, and then look at the Online Offers section once you choose the type of service you want. This will show Premier only and contractual/negotiated discounts available for your line. If you are a signature program program customer you can visit www.att.com/wireless and Select Login > Quick Links > Check Upgrade Options for the best options available for you.
RCastle
Business Community Manager
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TuttiFrutti
Tutor
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4 Messages
7 years ago
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RCastle
Employee
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165 Messages
7 years ago
@TuttiFrutti,
In general, it depends on the business contract you have with AT&T. Premier could occasionally make special offers on pricing and availability. If you would like us to look into your account more specifically and see what is available to you, please let us know and we will be glad to help you offline.
RCastle
Business Community Manager
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TuttiFrutti
Tutor
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4 Messages
7 years ago
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RCastle
Employee
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165 Messages
7 years ago
@TuttiFrutti
Glad, we can help. Feel free to come back soon, we are here ready to assist you!
RCastle
Business Community Manager
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RCastle
Employee
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165 Messages
7 years ago
Please check upgrade eligibility in Premier and then once the Pre-Sale of iPhone launches, you can see if it's available. Check with the Telecom Manager at your company if your view in Premier does not allow for ordering or if your company restricts ordering to only certain models.
Here are more resources:
Watch How To Video – https://youtu.be/jnUwPLFKSk4
Register for Premier - https://www.wireless.att.com/businesscare/registration/selfRegistration.jsp
Log in to Premier - https://www.wireless.att.com/business/
OR, call Us at 800-331-0500 or 611 from your wireless device
RCastle
Business Community Manager
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RCastle
Employee
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165 Messages
7 years ago
Business customers have four options to view order status:
You can also view this YouTube video to learn more about how to check your order status.
TCM = Telecom Manager - The contact(s) AT&T was informed may place orders and requests for the Business account.
POC = Premier Online Care - This is the initial part of Premier you will find after logging in. It is for most service changes.
POS = Premier Online Store - This is the part of Premier you reach when you want to place equipment or accessory orders
BAN = Billing Account Number - A company may have one or more bills. The BAN is unique to each bill you receive.
RCastle
Business Community Manager
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MKDVirginia
Contributor
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2 Messages
7 years ago
Can I move up the shipping date for an order I place to upgrade my phone?
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RCastle
Employee
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165 Messages
7 years ago
Hi @MKDVirginia,
Orders are processed in the order they were received and we are committed to fulfilling your order as quickly as possible. They are shipped in the order they were completed; first in, first out. To be fair to all our customers, we cannot change the order in which we ship out our very popular devices. Premier will also display estimated ship dates when the device is selected in the Premier Store. You can also request expedited shipping when the order is placed.
RCastle
Business Community Manager
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RCastle
Employee
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165 Messages
7 years ago
I want to thank everyone for stopping by for this session today! It is now closed but if you have any other questions, please feel free to post them on the Forums and we’ll be happy to help!
RCastle
Business Community Manager
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