How to get phone line coded so that the Ringmaster line does not forward when Main line is forwarded

Question

I have one phone line with RACF and one Ringmaster number. I have spoken to no less than 5 people this week trying to get this service to work properly. As of this writing, I have been on hold for over 30 minutes (with short "Thank you for your patience, I am looking into this" breaks, of course). No one seems to know what I am talking about. If you don't know "ATT speak", it is hard to get what you need. I know this works. Last year I was finally able to work with a representative that knew what I was talking about and all of my phones were set up properly. If anyone can tell me "ATT speak" for what I want, I would greatly appreciate it!!

Guess what! 45 minutes on hold and now they tell me this is no longer available.

Is there a live ATT person out there that knows what they are talking about and tell me if this is true or if I got this answer because the person I was talking to did not know how to fix this?

ATTBusinessForums · Answer

Hello @SMpromngr,Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: http://go.att.com/17acb5d7And include the following details:                                                                                           ·         Full Name:·         Business Name on Account:·         Phone number associated with the account:·         Preferred Contact #:·         Email address:Thank you,NancyAT&T Social Media Manager