Worst customer service I've ever received my life at Terra Linda California AA&T store

Hello @Darren501c

Thank you for reaching out on our Business Community.  I want to apologize for the poor customer experience you had thus far.  I will be happy to get you some help if it is not too late.  Please private message me by clicking here the following information, so I can further assist you.

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Thank you.

Chris

Social Media Manager

Darren ***
***
***
I purchased a new Samsung 9 phone at the AT&T store in Santa Rosa to
replace a Samsung 6 phone I had just lost within the hour and could not
find anywhere. They used my ***@gmail.com to Retrieve data from the
old phone I had just lost earlier in the day to discover that none of my
pictures came over. And yes I am technologically challenged and realized
later that I have another Gmail account that I wasn't aware of
***@gmail.com. I happened to be in Terra Linda California today
next to an AT&T store and went in to see if they can help me retrieve my
imformation by using my alternative Gmail account. There were 4
representatives in the store and not a single customer and they flat out
refused to help me saying that if a representative helps you with set up
it is done only as a courtesy and that they were there to sell products
only and flat out refused to help me. They told me to go to the original
store where I bought the phone which was nowhere near by and have them
figure it out I had never in my life experienced such poor customer service
and I am just appalled. I talked with a friend of mine who has had similar
bad experiences with AT&T And she finally got results after contacting the
FCC and I might just have to do the same I guess. I don't have much hope
of retrieving my data because it probably wasn't backed up on a cloud but
your representatives do not speak well for your company and I will not
recommend AT&T to anybody and I'm still considering returning this phone
and going with the different provider. I am mostly writing this email to
you To document the Most horrible customer service I have ever received
anywhere and have it be noted that Terra Linda AT&T store is one to avoid
for sure.

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

Hello @Darren501c,

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about your experience at the store. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2QlotOC) and be sure to include the following details so I can help:

Contact Name:

Contact Number:

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Thank you,

Lisa

Social Media Manager