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I need to speak with a supervisor.


I need to speak with a supervisor.

We are a small business that has used AT&T service for 30 years.  I am ready to cancel all services.  One month ago I called to cancel our old line and place an intercept message on that line to tell our customers our new phone number.  Long story short, the intercept message was finally put in place last week, but with the WRONG new phone number.  I have called every day and been promised that it will be taken care of and also promised a return phone call.  Neither of these have happened.  Our old phone number still directs our customers to an incorrect, and disconnected phone number.  We are losing customers and business because of this.  Totally disgusted with all of the employees I have spoken to and their lies.  Unbelievable.

Message 1 of 2

Re: I need to speak with a supervisor.

Hello @DOPE32621,


Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your phone line. I'll be more than happy to take a look at this for you so we can get this resolved for you. Please send me a private message by clicking here (https://soc.att.com/2KX1Grd) and be sure to include the following details so I can help:


Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:



Thank you,


Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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