02-18-2019 6:55 AM
I need my W2 and cannot get through to anyone calling HR OneStop, on hold for over an hour. Please advise.
Hello, thanks for reaching out. You’ll need to create a former employee Global Logon in order to access. Please follow the instructions below.
Create a former employee Global Logon if already off payroll (this process requires a One-Time PIN):
1. Request PIN at HR OneStop 1-888-722- 1787 and say "Former Employee Site" 8 a.m. to 6 p.m. CT, M- F.
2. Visit http://access.att.com > Retiree, Former Employee or Dependent > Register
3. Enter identifying information including the PIN.
4. Create a UserID and Password.
5. You will then be routed to http://access.att.com.
6. Click on ‘Login’ (NOT Register) under Retiree, Former Employee > Enter your new credentials > Complete Security Profile.
02-18-2019 7:50 AM
Thank you for reaching out on our Business Community. Please send me a private message by clicking here (https://soc.att.com/2Sd0QbG) and be sure to include the following details so I can help:
Social Media Manager
02-18-2019 12:54 PM
I'm also a former employee missing my w2. I'm not jumping through hoops to get something that should have been mailed by now. I'm just going to file a complaint with the IRS.
02-18-2019 1:24 PM
Thanks for the unhelpful canned response.
As I said, I AM NOT JUMPING THROUGH HOOPS because At&t decided to avoid another legal responsibility.
04-11-2019 10:52 AM
I have been calling the HR OneStop number 888-722-1787 every day this week waiting on hold JUST to get a pin so I can get my W2s!!! This is insane!!! I wait on hold till eternity and NO ONE EVER picks up!!! Why in the WORLD is it this difficult to get a doggone pin!?!? Soooo extremely frustrated!
04-11-2019 11:10 AM
Thank you for posting on the Business Forum. We apologize for these frustrations. We can get you some help. Please private message us at
https://soc.att.com/2Z2DU3C and include the following information:
Your full name:
Best contact number:
Business Social Media Manager
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