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Re: Former Employee, need W2

Contributor

Former Employee, need W2

Hello,

 

I am a former AT&T employee.  I was laid off in March 2018.

 

I am trying to get my W-2 online after receiving an email saying it was ready to download.  I found information in this forum that says I need to register for a former employee Global Login, and to do that I need to call HR OneStop, and say "Former Employee Site" to get a One Time PIN in order to set up a Former Employee Global Logon account.  Each time I have called HR OneStop over the past several days, I have waited on hold for up to an hour before giving up and hanging up.  Is there any way to get a One Time PIN without calling One Stop?  I have a new job and can't waste the business day sitting on hold.

 

Also, I had a special layoff Global Logon account that was my ATTUID followed by "-NSG."  Should I use this instead?  I can't log in using either my ATTUID or the "-NSG" layoff ATTUID, nor have I been able to reset my password for either.

 

Thanks!

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Message 1 of 43
Administrator

Re: Former Employee, need W2

Hello @tckma317,

 

Thank you for reaching out to us. We apologize, the only way to retrieve your W2 is by calling into HR One Stop or going online. The website is: https://soc.att.com/2VQvpqK and the number is: 1-888-722-1787. Hours: 8 a.m. to 6 p.m. CT, M- F.

 

Thank you,

Laura G.

Business Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 43
Contributor

Re: Former Employee, need W2

That appears to be a corporate intranet site; I can't access it.
I waited on hold for TWO HOURS yesterday before giving up. This is absolutely ridiculous. I'm just asking for a PIN to create an account, and all I want is my 2018 W-2. This should take all of five minutes, if that. Can't PINs be sent out to laid off employees automatically within X months after they get their severance pay? Or allow us to reset the password on the -NSG account?
Message 3 of 43
Administrator

Re: Former Employee, need W2

Hello @tckma317,

 

My apologies for the long hold times.  I see their office hours are 8 a.m. to 6 p.m. CT, M- F. I would recommend calling early in the morning, if possible.

 

Thank you,

Nancy

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 43
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Tutor

Re: Former Employee, need W2

I’m also having this same issue. Is there any update on these issues? AT&T has a responsibility to get us out W-2 by the 31st and this is making it impossible. Like the others I have a new job, and I have to be at work before 8am CST. It looks like this isn’t a new issue with this process either since there are posts about this going back at least a year. This is ridiculous and there needs to be some way to resolve this issue

Message 5 of 43
Contributor

Re: Former Employee, need W2

I have been on hold for over 2 hours now and still no one has helped me. All this for a simple pin code? There has to be a more efficient way to help those that have helped to make your business grow, in the past. Please make it easy on all of us to obtain our prior year W2's. all we need is the pin code when we go to https://access1.sbc.com/ and register for a new account as a former employee.

Message 6 of 43
Administrator

Re: Former Employee, need W2

Hello @hrlnsw2

 

Thank you for reaching out on our Business Community.  I will be happy to get you some help and have someone further look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

ATTUID:

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 43

Re: Former Employee, need W2

There is certainly something wrong here....I called first thing this morning and still never got through after over an hour of waiting. You mean to tell be that they get flooded with that many calls first thing in the morning?? No way....PLEASE HELP

 

***EDIT/UPDATE*** 

I was able to retrieve my PIN by calling the HROneStop number and saying "HROneStop" at the prompt and then saying "other" when it asked me for the reason. The agent was quickly able to pull up that one time PIN and get me squared away. I hope this helps you guys.!

Message 8 of 43
Contributor

Re: Former Employee, need W2

I called HR one stop and they said someone would call me back with a pin. 3 days later I got a call back from a random number on a SATURDAY! and they left a voicemail and did not provide any pin number at all. I still can't get in.

Message 9 of 43

Re: Former Employee, need W2

Former employee here too. I have moved since I quit AT&t last year and I haven't received my w-2s in the mail. my fellow former employee who hasn't moved received a letter in the mail with the pin. So he didn't have to call. I called and waited two and a half hours one day and the next I called back at a different time and waited an additional two and a half hours before I hung up. This is completely ridiculous.

Message 10 of 43
Administrator

Re: Former Employee, need W2

Hello @Spmblueeyez,

 

Thank you for posting on the Business Forum.  Please view the below thread for further details on how get access to view the W-2:
2018 W2

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 43
Tutor

Re: Former Employee, need W2

You know what would really help.  If you would post the Import Code that is provided on the W2's.  I use Turbo Tax and that is all I need to get my W2 imported and my taxes filed.  Sad that a little mom and pop shop can do this better than a 100+ year old company I gave 15 years of my life to

Message 12 of 43

Re: Former Employee, need W2

I don't know if that would even work because I tried to import my w2 with
h&r block and it said the AT&t is not participating.
Message 13 of 43
Tutor

Re: Former Employee, need W2

I'm pretty sure Turbo Tax does so all I need is my W2.  Just salt in the wounds of what was 15 years given to AT&T

Message 14 of 43
Administrator

Re: Former Employee, need W2

@Spmblueeyez


Thank you for posting on the Business Forum.  Please view the below thread for further details on how get access to view the W-2:
2019 W2


If you have any trouble, please send us a private message by clicking here with the following details so we can help:

Name:
AT&T ID:
Dates of Employment:

Alexis
AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 43
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