Ask a question
Search in DIRECTV Forums

DIRECTV Forum

Reply
Posted Aug 16, 2013
6:04:45 PM
View profile
TV Apps load and run on receiver #2 but not #1

The whole home DVR receiver 1 displays the "loading TV apps" message for about 10 seconds, then disappears on Receiver 1.
If I go to the Living room, which is fed by receiver 2, the TVapps load and run A-OK.

It's a wireless conection to my router furnished and installed by DirecTV. Why do they load on the second part of the split receiver and not on the primary one?

The whole home DVR receiver 1 displays the "loading TV apps" message for about 10 seconds, then disappears on Receiver 1.
If I go to the Living room, which is fed by receiver 2, the TVapps load and run A-OK.

It's a wireless conection to my router furnished and installed by DirecTV. Why do they load on the second part of the split receiver and not on the primary one?

TV Apps load and run on receiver #2 but not #1

481 views
17 replies
(0) Me too
(0) Me too
Reply
View all replies
(17)
0
(0)
  • Rate this reply
View profile
Aug 16, 2013 10:25:29 PM
0
(0)
ACE - Expert

What models are each of those Receivers?  Have you tried resetting the Whole Home DVR?

What models are each of those Receivers?  Have you tried resetting the Whole Home DVR?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: TV Apps load and run on receiver #2 but not #1

2 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 18, 2013 6:22:20 PM
0
(0)
Teacher

Reset was done a day or so ago. The Receiver 1 is Model: HR24-100 and 2 is H24-200 ganged as a "whole-home DVR."

Apparently, the "receiver's automatic network connection is a bit shaky. It listed 198.162-1-3 as the first connection; A few minutes later, it changed to 198.162.1.5.

I took it of auto, added an RJ11 connection between the DTV receiver 1 and the DTV network box. I manually configured the connection, added the wireless pword and key and all is well.

Wife likes the weather app but loves the NFL box score app. She thinks I'm a genius...

Reset was done a day or so ago. The Receiver 1 is Model: HR24-100 and 2 is H24-200 ganged as a "whole-home DVR."

Apparently, the "receiver's automatic network connection is a bit shaky. It listed 198.162-1-3 as the first connection; A few minutes later, it changed to 198.162.1.5.

I took it of auto, added an RJ11 connection between the DTV receiver 1 and the DTV network box. I manually configured the connection, added the wireless pword and key and all is well.

Wife likes the weather app but loves the NFL box score app. She thinks I'm a genius...

Re: TV Apps load and run on receiver #2 but not #1

3 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 18, 2013 6:28:50 PM
0
(0)
ACE - Expert

plmcmm wrote:

She thinks I'm a genius.......

that is until you want to play a show on your HD receiver.

You cannot use the HD DVR's ethernet port for internet connectivity when you have Whole Home DVR Service. The only way to get internet connectivity with a DECA-based WHDVR setup is using DirecTV's Cinema Connection Kit. This provides the installer with a Broadband DECA Adapter and power supply that will bridge the WHDVR network (DECA coax) with your home network/internet (ethernet

plmcmm wrote:

She thinks I'm a genius.......

that is until you want to play a show on your HD receiver.

You cannot use the HD DVR's ethernet port for internet connectivity when you have Whole Home DVR Service. The only way to get internet connectivity with a DECA-based WHDVR setup is using DirecTV's Cinema Connection Kit. This provides the installer with a Broadband DECA Adapter and power supply that will bridge the WHDVR network (DECA coax) with your home network/internet (ethernet

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: TV Apps load and run on receiver #2 but not #1

4 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 18, 2013 6:39:44 PM
0
(0)
Teacher

If by “show” you mean a BluRay video, no problem. She doesn’t watch them. I have a few which I enjoy in the other room on the big Sony.

BTW both the coax DTV connector cable and the RJ11 are connected. No problems so far that I can see.

Thx for the advice.

If by “show” you mean a BluRay video, no problem. She doesn’t watch them. I have a few which I enjoy in the other room on the big Sony.

BTW both the coax DTV connector cable and the RJ11 are connected. No problems so far that I can see.

Thx for the advice.

Re: TV Apps load and run on receiver #2 but not #1

5 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 18, 2013 6:47:04 PM
0
(0)
ACE - Expert

no, you wont be able to use WHDVR if your HR24 HDDVR is connected via ethernet.

no, you wont be able to use WHDVR if your HR24 HDDVR is connected via ethernet.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: TV Apps load and run on receiver #2 but not #1

6 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 19, 2013 3:27:33 AM
0
(0)
Expert

Connecting ANY RJ45 to a HR24 will disable the Whole Home DVR function.  You can prove this to byourself by going to the H24 and attempting to play a program that is recorded on the HR24.

Connecting ANY RJ45 to a HR24 will disable the Whole Home DVR function.  You can prove this to byourself by going to the H24 and attempting to play a program that is recorded on the HR24.

Re: TV Apps load and run on receiver #2 but not #1

7 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 19, 2013 7:45:46 PM
0
(0)
Teacher

Peds wrote… “You cannot use the HD DVR's ethernet port for internet connectivity when you have Whole Home DVR Service”

Plm replies, “Yes I can.” After being gone for a while, I read your note.

I started both TV’s.

Opened DTV Apps on both TV’s.

Recorded a program from each TV.

Played the recording from the DVR on Both TV’s.

I’m about to watch “Major Crimes” which I tagged last night from receiver 2 to record to the DVR in the other room.

I learned long ago as a SR Sys Analyst, tell me what the stuff is designed to do if you want. However, I don’t pay your time charges until you DEMONSTRATE that it will –OR won’t - do what you say.

Wish I had a dollar for every time one of my techies said, “It should work now…” And the crestfallen expressions I saw when I stopped him and said…”Don’t go. Show me…”

Peds wrote… “You cannot use the HD DVR's ethernet port for internet connectivity when you have Whole Home DVR Service”

Plm replies, “Yes I can.” After being gone for a while, I read your note.

I started both TV’s.

Opened DTV Apps on both TV’s.

Recorded a program from each TV.

Played the recording from the DVR on Both TV’s.

I’m about to watch “Major Crimes” which I tagged last night from receiver 2 to record to the DVR in the other room.

I learned long ago as a SR Sys Analyst, tell me what the stuff is designed to do if you want. However, I don’t pay your time charges until you DEMONSTRATE that it will –OR won’t - do what you say.

Wish I had a dollar for every time one of my techies said, “It should work now…” And the crestfallen expressions I saw when I stopped him and said…”Don’t go. Show me…”

Re: TV Apps load and run on receiver #2 but not #1

8 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 19, 2013 7:46:22 PM
0
(0)
Teacher

As I said earlier, “Yes, I can.” And am…

Thanks,

PLM

As I said earlier, “Yes, I can.” And am…

Thanks,

PLM

Re: TV Apps load and run on receiver #2 but not #1

9 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 19, 2013 11:01:58 PM
0
(0)
Teacher

Sorry, but I can not only record from both receivers, but playing items in the DVR library are also available. Perhaps you may want to rethink your definitive response by duplicating my process. Fact is, both TV's record and play back DVR items. I have the coax PLUS the RJ11 ihnstalled on the DTV wireless and the receiver.

I know what thebook says - I've read what you claim. Unfortunately, it DOES work just fine.

Thx for your input.

Sorry, but I can not only record from both receivers, but playing items in the DVR library are also available. Perhaps you may want to rethink your definitive response by duplicating my process. Fact is, both TV's record and play back DVR items. I have the coax PLUS the RJ11 ihnstalled on the DTV wireless and the receiver.

I know what thebook says - I've read what you claim. Unfortunately, it DOES work just fine.

Thx for your input.

Re: TV Apps load and run on receiver #2 but not #1

10 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 6:17:14 AM
0
(0)
ACE - Expert

Just telling you the facts.  Not going to argue that the Earth is  round!

Just telling you the facts.  Not going to argue that the Earth is  round!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: TV Apps load and run on receiver #2 but not #1

11 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 7:11:59 AM
0
(0)
Mentor


I had my Wireless Cinema Connection Kit hooked up with both coax and ethernet when I was first installed (it was done by the Technicians Trainee). It worked great for about a month, then I kept getting the message " Living Room has been disconencted from the network". I had to remove the ethernet and reset the receiver. Haven't gotten that message since.


I had my Wireless Cinema Connection Kit hooked up with both coax and ethernet when I was first installed (it was done by the Technicians Trainee). It worked great for about a month, then I kept getting the message " Living Room has been disconencted from the network". I had to remove the ethernet and reset the receiver. Haven't gotten that message since.

Re: TV Apps load and run on receiver #2 but not #1

12 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 7:16:58 AM
0
(0)
Teacher

No argument intended because it is not needed. One fact is incontrovertible - my whole home DVR operates with both coax and RJ11 net connections simultaneously installed.

If it weren’t working properly, I’d still be on the forum looking for answers.

Thanks to all who provided assistance.

No argument intended because it is not needed. One fact is incontrovertible - my whole home DVR operates with both coax and RJ11 net connections simultaneously installed.

If it weren’t working properly, I’d still be on the forum looking for answers.

Thanks to all who provided assistance.

Re: TV Apps load and run on receiver #2 but not #1

13 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 7:20:34 AM
0
(0)
Teacher

Just “shows to go” ya’, when it comes to digital interfaces, stuff that can’t possibly work sometimes does.

Just “shows to go” ya’, when it comes to digital interfaces, stuff that can’t possibly work sometimes does.

Re: TV Apps load and run on receiver #2 but not #1

14 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 7:26:52 AM
0
(0)
ACE - Expert

This would of caused more then dropped connections.  usually a set up like this brings entire your network to a halt

This would of caused more then dropped connections.  usually a set up like this brings entire your network to a halt

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: TV Apps load and run on receiver #2 but not #1

15 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 7:40:53 AM
0
(0)
Mentor

In my expirence that is the case, thats why I didnt know it wasnt hooked up correctly. Not until it was dropping the connection that I decided to check it out and the ethernet was there as well. Maybe it was simply because it was hooked up with both, it was still sending the network VIA coax to the other receivers. Im not sure..

In my expirence that is the case, thats why I didnt know it wasnt hooked up correctly. Not until it was dropping the connection that I decided to check it out and the ethernet was there as well. Maybe it was simply because it was hooked up with both, it was still sending the network VIA coax to the other receivers. Im not sure..

Re: TV Apps load and run on receiver #2 but not #1

16 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 20, 2013 12:09:22 PM
0
(0)
Expert

Please understand the both Peds and I have been answering posts to the forums for several years and when he says that connecting a Ethernet cable to a HR24 will crash the Whole Home system he speaks the absolute facts.  This was built into the HR24 model DVR's on purpose, here's why.

If a Whole Home DVR system uses either the wireless CCK-W or the DECA BB adapter to connect the system to a router, then the Ethernet circuits within the DVR connects to a ninth "channel" within the coax used for network streaming.  If you connect an Ethernet cable to the HR24's port, it disconnects the internal adapter and disables the Whole Home system.

Now, in order for that transition to take place, the Ethernet cable must be connected to the HR24's port and a red button (inside card door) reset performed in order to force the HR24 to make the switch.  I'm suspicious you did not do the reset, thus the port is not actually connected to the HR24.

I would suggest you do a reset with the cable connected then go to your receiver and see if you can play a recording from the DVR.  If you can then your HR24 has undergone a change that I can't explain.

Please understand the both Peds and I have been answering posts to the forums for several years and when he says that connecting a Ethernet cable to a HR24 will crash the Whole Home system he speaks the absolute facts.  This was built into the HR24 model DVR's on purpose, here's why.

If a Whole Home DVR system uses either the wireless CCK-W or the DECA BB adapter to connect the system to a router, then the Ethernet circuits within the DVR connects to a ninth "channel" within the coax used for network streaming.  If you connect an Ethernet cable to the HR24's port, it disconnects the internal adapter and disables the Whole Home system.

Now, in order for that transition to take place, the Ethernet cable must be connected to the HR24's port and a red button (inside card door) reset performed in order to force the HR24 to make the switch.  I'm suspicious you did not do the reset, thus the port is not actually connected to the HR24.

I would suggest you do a reset with the cable connected then go to your receiver and see if you can play a recording from the DVR.  If you can then your HR24 has undergone a change that I can't explain.

Re: TV Apps load and run on receiver #2 but not #1

17 of 18 (1 View)
0
(0)
  • Rate this reply
View profile
Aug 21, 2013 12:07:24 PM
0
(0)
Teacher

DCD - Appreciate your dedication to helping the DTV community.

As a retired Sr SysAnalyst, I’ve been where you are. Knowing the parameters under which I designed and coded a system to function, yet faced with a user who has co-opted it to “do what cannot be done.” Such is the case here. And, “Yes,” I did the reset.

I’d be happy to either video the equipment plus screen results or to receive a visit from a DTV techie, if interested (Only one proviso – the hands stay in the pockets ).

When I say I have both connections made and the whole home DVR works better than ever, i.e., faster, I’m being factual. Why make it up? Like my wife’s going to quit asking me about it…?

As maintenance funding for older equipment took a backseat to emerging technologies, I often received such results with a “Gee whiz!” response. And I learned to quit replying to end-users in the concrete. I know what it is not supposed to do, but somehow it’s doing it anyway. As long as my data wasn’t corrupted, I just filed it away for one of my technicians to check on in spare time. Or not.

I appreciate your taking the time to respond.

DCD - Appreciate your dedication to helping the DTV community.

As a retired Sr SysAnalyst, I’ve been where you are. Knowing the parameters under which I designed and coded a system to function, yet faced with a user who has co-opted it to “do what cannot be done.” Such is the case here. And, “Yes,” I did the reset.

I’d be happy to either video the equipment plus screen results or to receive a visit from a DTV techie, if interested (Only one proviso – the hands stay in the pockets ).

When I say I have both connections made and the whole home DVR works better than ever, i.e., faster, I’m being factual. Why make it up? Like my wife’s going to quit asking me about it…?

As maintenance funding for older equipment took a backseat to emerging technologies, I often received such results with a “Gee whiz!” response. And I learned to quit replying to end-users in the concrete. I know what it is not supposed to do, but somehow it’s doing it anyway. As long as my data wasn’t corrupted, I just filed it away for one of my technicians to check on in spare time. Or not.

I appreciate your taking the time to respond.

Re: TV Apps load and run on receiver #2 but not #1

18 of 18 (1 View)
Advanced
You must be signed in to add attachments
Share this post
Share this post