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Posted Sep 2, 2013
4:10:17 PM
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Genie receiver will not download pandora or YouTube apps

I Had new genie and mini genie receivers installed last Thursday, and I still do not have the pandora or YouTube apps downloaded.  I have reset the receiver, tried to update the software using the "02468" command, and every time I call customer service they walk me through connecting to the Internet again, then tell me to wait "another 24 hours" and it will download.  I am tired of waiting, and just want the receiver to work as advertised.  Anyone else have this problem?

I Had new genie and mini genie receivers installed last Thursday, and I still do not have the pandora or YouTube apps downloaded.  I have reset the receiver, tried to update the software using the "02468" command, and every time I call customer service they walk me through connecting to the Internet again, then tell me to wait "another 24 hours" and it will download.  I am tired of waiting, and just want the receiver to work as advertised.  Anyone else have this problem?

Genie receiver will not download pandora or YouTube apps

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Sep 2, 2013 4:11:57 PM
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Employee

STOP resetting, it just makes it worse!

Press the DASH button on your DirecTV remote, does the pop up message indicates "Internet: Connected"?

STOP resetting, it just makes it worse!

Press the DASH button on your DirecTV remote, does the pop up message indicates "Internet: Connected"?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 2, 2013 4:16:08 PM
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YEs it does

YEs it does

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Sep 2, 2013 4:20:39 PM
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Employee

when was the last tie you reset the receiver?

when was the last tie you reset the receiver?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 2, 2013 4:22:55 PM
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Tutor

ABout 1.5 hours ago

ABout 1.5 hours ago

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Sep 2, 2013 4:26:04 PM
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Employee

It can take up to 48 hours since you last reset.  patience

It can take up to 48 hours since you last reset.  patience

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 3, 2013 3:41:32 PM
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Tired of waiting or not, the data you need is downloaded via the Internet on a background basis so it filters in over time.  Each time you reset, it wipes the data and you must start from scratch.

Tired of waiting or not, the data you need is downloaded via the Internet on a background basis so it filters in over time.  Each time you reset, it wipes the data and you must start from scratch.

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Sep 3, 2013 3:45:31 PM
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thank you everyone, you were right, when I checked this morning both

YouTube and Pandora were there! I guess patience is a virtue!

thank you everyone, you were right, when I checked this morning both

YouTube and Pandora were there! I guess patience is a virtue!

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Sep 3, 2013 3:48:57 PM
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Employee

jas13rn wrote:

  I guess patience is a virtue!

Yup.  Awesome.  Thanks for the update.

If you think your question was resolved, please mark the question as answered. Thanks!

jas13rn wrote:

  I guess patience is a virtue!

Yup.  Awesome.  Thanks for the update.

If you think your question was resolved, please mark the question as answered. Thanks!

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Jun 6, 2016 2:01:40 PM
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Does it download Netflix also??
Does it download Netflix also??

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Jun 6, 2016 2:07:56 PM
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Employee

Laura, that post was from 3 years ago.  TV apps have changed dramatically since then.  And no, Netflix is not one of the TV apps that Directv has.  They do have Directv OnDemand which is similar.

Laura, that post was from 3 years ago.  TV apps have changed dramatically since then.  And no, Netflix is not one of the TV apps that Directv has.  They do have Directv OnDemand which is similar.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 1, 2016 8:42:40 AM
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It has been two days since I talked to DirecTV about the software upgrade for my mini genie.  I'm still not able to get Pandora set up on my TV.  I do get Pandora on the main TV where the DVR receiver is located but not on any of the other mini genie locations.  Is there something else I need to do?

 

 

It has been two days since I talked to DirecTV about the software upgrade for my mini genie.  I'm still not able to get Pandora set up on my TV.  I do get Pandora on the main TV where the DVR receiver is located but not on any of the other mini genie locations.  Is there something else I need to do?

 

 

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