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Posted Jan 7, 2012
10:45:23 AM
Wireless set up issue

I recently ordered and recieved a wireless adapter to add internet to my receiver. After installing i could not get connected to my wirless router.

 

When I power up the adapter the power light is solid green but the coax light blinks yellow. This is not descibed in the user guide.

 

I suspect the adapter is bad. Anyone seen this before?

I recently ordered and recieved a wireless adapter to add internet to my receiver. After installing i could not get connected to my wirless router.

 

When I power up the adapter the power light is solid green but the coax light blinks yellow. This is not descibed in the user guide.

 

I suspect the adapter is bad. Anyone seen this before?

Wireless set up issue

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Jan 7, 2012 12:41:58 PM
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Expert

Post back the model number of the receiver you are connecting to (inside card door) and whether you have the Whole Home DVR service.  Confirm that the Wireless Cinema Connection Kit is a model #DCAW1R0-01.

Post back the model number of the receiver you are connecting to (inside card door) and whether you have the Whole Home DVR service.  Confirm that the Wireless Cinema Connection Kit is a model #DCAW1R0-01.

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Jan 7, 2012 1:08:51 PM
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Model number is HR24-500

and yes the kit is model DCAW1R0-01.

 

Does the blinking COX light on the kit indicate an issue connecting to my home wireless?

 

Thanks in advance

RP

Model number is HR24-500

and yes the kit is model DCAW1R0-01.

 

Does the blinking COX light on the kit indicate an issue connecting to my home wireless?

 

Thanks in advance

RP

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Jan 7, 2012 1:15:15 PM
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Okay, I'm going to assume you don't have the Whole Home DVR system.  If you do, post back as the following will not work.  bNote that there may be some extra steps involved here, but because you've tried and failed, it's best to start from scratch.

Disconnect the CCK from the DVR but leave the AC connected. Use a ball point pen to reset the CCK in the small hole on the back. Check that the router has DHCP enabled (essential) and has no MAC or firewall enabled.Go to your router and disconnect AC power for a minute or so and power back up.Assure that the network name and password contains no symbols other than numbers and letters. Connect the Ethernet jumper cable from the CCK to the top port of the DVR, do a red button (inside card door) reset of the DVR. When it's all booted upwait (patience, it takes a few) for the offer to connect and select your network and enter the password. You may get an invite to connect, is so, accept. If not do thus: Menu -> Settings and Help -> Settings -> network setup -> restore defaults -> connect now. You should get a "connected to Internet" message. Allow 24 hours for the system to download then try downloading a concert from channel 1239 as a test.

Okay, I'm going to assume you don't have the Whole Home DVR system.  If you do, post back as the following will not work.  bNote that there may be some extra steps involved here, but because you've tried and failed, it's best to start from scratch.

Disconnect the CCK from the DVR but leave the AC connected. Use a ball point pen to reset the CCK in the small hole on the back. Check that the router has DHCP enabled (essential) and has no MAC or firewall enabled.Go to your router and disconnect AC power for a minute or so and power back up.Assure that the network name and password contains no symbols other than numbers and letters. Connect the Ethernet jumper cable from the CCK to the top port of the DVR, do a red button (inside card door) reset of the DVR. When it's all booted upwait (patience, it takes a few) for the offer to connect and select your network and enter the password. You may get an invite to connect, is so, accept. If not do thus: Menu -> Settings and Help -> Settings -> network setup -> restore defaults -> connect now. You should get a "connected to Internet" message. Allow 24 hours for the system to download then try downloading a concert from channel 1239 as a test.

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Jan 7, 2012 1:25:23 PM
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ACE - Expert

you need to tell us if you have a SWM system and/or WHDVR/

you need to tell us if you have a SWM system and/or WHDVR/

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 7, 2012 1:25:41 PM
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I will give it a whirl...thanks.

I will give it a whirl...thanks.

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Jan 7, 2012 1:29:50 PM
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Woops, yes, Peds48 is right.  Press the right arrow button on the remote and tell us if the resulting message indicates SWiM.

Woops, yes, Peds48 is right.  Press the right arrow button on the remote and tell us if the resulting message indicates SWiM.

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Jan 7, 2012 2:03:59 PM
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I do not have the whole house system. Right arrow button gives me "no network connection".

 

I verified my router settings and reset as instructed and got the same results. error was detected, result code 86-999.

 

CCK still has just power light and a blinking coax light.

 

I seen two places where the cable to be used for HR24 was different - the troubleshooting video says to use coax but the instuctions say ethernet. At any rate i have tried bot and get the same result.

I do not have the whole house system. Right arrow button gives me "no network connection".

 

I verified my router settings and reset as instructed and got the same results. error was detected, result code 86-999.

 

CCK still has just power light and a blinking coax light.

 

I seen two places where the cable to be used for HR24 was different - the troubleshooting video says to use coax but the instuctions say ethernet. At any rate i have tried bot and get the same result.

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Jan 7, 2012 2:22:53 PM
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ACE - Expert

press the dash key on your remote control.  does it say SWM connected?

press the dash key on your remote control.  does it say SWM connected?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 7, 2012 2:25:27 PM
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Yes - SWiM Connected

Internet: Never Connected

Yes - SWiM Connected

Internet: Never Connected

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Jan 7, 2012 2:27:10 PM
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ACE - Expert

Since you have a SWM system, you need to connect the Wireless DECA (WCCK) with the coax method, not ethernet.  is this how you are trying to connect the WCCK?

Since you have a SWM system, you need to connect the Wireless DECA (WCCK) with the coax method, not ethernet.  is this how you are trying to connect the WCCK?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 7, 2012 2:30:01 PM
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Yes I tried the coax. I assume the on screen instructions are the same.

Yes I tried the coax. I assume the on screen instructions are the same.

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Jan 7, 2012 2:55:48 PM
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The thing that I keep wondering about is the status lights. In the install guide, it shoes that after the WCCK boots up, the power and vlan lights sold green BEFORE the unit is ever connected to the receiver. I sure dont see this, just a blinking coax light which is not mentioned as a condition in the documentation. I wonder if there is more detailed documentation on the WCCK.

The thing that I keep wondering about is the status lights. In the install guide, it shoes that after the WCCK boots up, the power and vlan lights sold green BEFORE the unit is ever connected to the receiver. I sure dont see this, just a blinking coax light which is not mentioned as a condition in the documentation. I wonder if there is more detailed documentation on the WCCK.

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Jan 7, 2012 4:10:47 PM
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ACE - Expert

with the WCCK connected tot he SWM system do a red button reset on the HDDVR

with the WCCK connected tot he SWM system do a red button reset on the HDDVR

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jan 7, 2012 7:04:18 PM
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No luck.

 

I have red reset and reset the wireless adapter and rechecked cables all day. Iam either doing something stupidor the wireless adapter came broken.

 

Hmmm most likely thepriorbut...

 

- Wireless router checked - logged in and checked settings, DHCP enabled, disconnected and reconnected laptop and blackberry OK.

- using coax cable  as reciever is odel HR24-500 and  wireless adapter is DCAW1R0-01, there are two coax ports on the adapter and two coax ports on the receiver. The cable runs from RCVR port on the adapter to the only available coax port on the receiver to the right of the satellite and is labled the same.

Frown

 

Rebooted eveything a dozen times and gone through wireless setup menu more times. 

 

I think the next step is to get DTV to come over and try. When we moved they hooked up the the TV to the dish but left before hooking up the internet so i thought I would do it myself. Perhaps I should have hardwired like I did in our old house.

Frown

No luck.

 

I have red reset and reset the wireless adapter and rechecked cables all day. Iam either doing something stupidor the wireless adapter came broken.

 

Hmmm most likely thepriorbut...

 

- Wireless router checked - logged in and checked settings, DHCP enabled, disconnected and reconnected laptop and blackberry OK.

- using coax cable  as reciever is odel HR24-500 and  wireless adapter is DCAW1R0-01, there are two coax ports on the adapter and two coax ports on the receiver. The cable runs from RCVR port on the adapter to the only available coax port on the receiver to the right of the satellite and is labled the same.

Frown

 

Rebooted eveything a dozen times and gone through wireless setup menu more times. 

 

I think the next step is to get DTV to come over and try. When we moved they hooked up the the TV to the dish but left before hooking up the internet so i thought I would do it myself. Perhaps I should have hardwired like I did in our old house.

Frown

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Jan 7, 2012 8:39:07 PM
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Reset your wireless wifi deca, take the coax off the back of the receiver and plug it in the port on the back of the wireless unit that says.  towards lnb, then take the black cable that came with your wireless unit and plug it into the receiver and then into the port on the back of the wireless unit that says to receiver. Thats it. do not use the Ethernet cable. there should be nothing plugged into the Internet ports on the back of the receiver.

 

Now go to your menu and go to network set up and reset defaults, once that's done go back in to menu to network set up, and select now, make sure you have your router password which is like 26 characters long unless you changed it. Now sometimes the system can be stubborn on detecting your wireless deca unit, just keep trying. Once your in the list of networks find yours and select and enter password, it is case sensitive. If you continue to have problems you may not have a compatible router. There are some models not compatible. Contact directv for compatible models, I know apple,Netgear, and Linksys are.

 

good luck.

Reset your wireless wifi deca, take the coax off the back of the receiver and plug it in the port on the back of the wireless unit that says.  towards lnb, then take the black cable that came with your wireless unit and plug it into the receiver and then into the port on the back of the wireless unit that says to receiver. Thats it. do not use the Ethernet cable. there should be nothing plugged into the Internet ports on the back of the receiver.

 

Now go to your menu and go to network set up and reset defaults, once that's done go back in to menu to network set up, and select now, make sure you have your router password which is like 26 characters long unless you changed it. Now sometimes the system can be stubborn on detecting your wireless deca unit, just keep trying. Once your in the list of networks find yours and select and enter password, it is case sensitive. If you continue to have problems you may not have a compatible router. There are some models not compatible. Contact directv for compatible models, I know apple,Netgear, and Linksys are.

 

good luck.

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Jan 8, 2012 10:06:38 AM
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Voila! Worked first time!

 

THANKS rydgomez! !

Voila! Worked first time!

 

THANKS rydgomez! !

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