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Posted Apr 5, 2014
1:05:54 PM
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HR44-200 issue with caller ID.

I had Dish and the caller ID worked fine.  Now I have Directv, with the HR44-200, and the caller ID has worked for two calls in the last 3 months.  Other than that, it displays UNAVAILABLE.  I have a land line, with a cordless phone, through Windstream.  I called three times and get no where but told that the techs are working on it.  Any ideas?

I had Dish and the caller ID worked fine.  Now I have Directv, with the HR44-200, and the caller ID has worked for two calls in the last 3 months.  Other than that, it displays UNAVAILABLE.  I have a land line, with a cordless phone, through Windstream.  I called three times and get no where but told that the techs are working on it.  Any ideas?

HR44-200 issue with caller ID.

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Apr 5, 2014 1:15:34 PM
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Guru

Try dsl filter even if you do not have dsl phoneline

Try dsl filter even if you do not have dsl phoneline

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Apr 5, 2014 2:26:24 PM
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ACE - Expert

is a known bug and supposedly DirecTV is working on it.

is a known bug and supposedly DirecTV is working on it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 5, 2014 6:09:16 PM
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Tutor

It is a known software issue that is currently being worked on by engineers.

It is a known software issue that is currently being worked on by engineers.

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Sep 28, 2015 4:45:24 PM
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Teacher

I would like to add my new Genie has now started to exhibit this issue.   Hope to see it fixed.

I would like to add my new Genie has now started to exhibit this issue.   Hope to see it fixed.

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Sep 28, 2015 5:23:36 PM
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ACE - Expert

Don't hold your breath. The newer Genie DVRs don't even have a phone jack any more.  I don't think DirecTV considers it very important.

Don't hold your breath. The newer Genie DVRs don't even have a phone jack any more.  I don't think DirecTV considers it very important.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 6, 2015 9:42:48 AM
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Teacher

I'd like to add I added two ADSL filters and no change.

I'd like to add I added two ADSL filters and no change.

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Oct 6, 2015 10:34:46 AM
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ACE - Expert

Yeah.  I'm not surprised.   Really not much else you can do.

Yeah.  I'm not surprised.   Really not much else you can do.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 22, 2015 7:25:52 AM
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Teacher

Update.  Evidently a new firmware upgrade may have resolved this issue. 

Update.  Evidently a new firmware upgrade may have resolved this issue. 

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Nov 22, 2015 10:53:58 AM
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ACE - Expert

So your Caller ID is working again?

So your Caller ID is working again?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 22, 2015 11:44:42 AM
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Teacher

Evidently.  No more unavailable unavailable.  Ever since software 0xa72, on Tuesday 10/13 was installed.  But only time will tell.

Evidently.  No more unavailable unavailable.  Ever since software 0xa72, on Tuesday 10/13 was installed.  But only time will tell.

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