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trying to load att watch tv app on my fire stick

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trying to load att watch tv app on my fire stick

I'm trying to load Att watch tv on my firestick. i get to the install page and it continues to try to load. i can't get to stop or continue I tryed to hard restart the firestick and the app just continues to try to load. what can i try next

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Message 1 of 10
Administrator

Re: trying to load att watch tv app on my fire stick

Hello @fishall812,

We want you to have the best experience with WatchTV. Did you unplug the Firestick to get the app to shut down, or try to uninstall it? Let us know, so we can further assist.

Greg, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10

Re: trying to load att watch tv app on my fire stick

I've unplugged the fire stick for 3 minutes and restarted after restart is complete the att app goes right back to the install page. There's no way to stop the app from installing it seems to be caught in a loop 

Message 3 of 10
Administrator

Re: trying to load att watch tv app on my fire stick

@fishall812,

 

Hello! Sorry about the confusion, but Firesticks are not compatible with Watch TV, you're going to need to use a different device in order to stream Watch TV.

 

Tim, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10

Re: trying to load att watch tv app on my fire stick

It says on the app it works with fire tv remote, game controller. It still just hangs on installing. How do I stop that and remove the App

Message 5 of 10
Administrator

Re: trying to load att watch tv app on my fire stick

@fishall812

 

The issue seems to be with your device. Can you let us know if you're having this hiccup on other apps you are attempting to install? Does this occur on other devices you use? Let us know.

 

Frank, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 10

Re: trying to load att watch tv app on my fire stick

Is it possible to get a solution to either stop the app from loading or remove it from the firestick. So far we're at three non answers

Message 7 of 10
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎04-09-2019 7:25 AM

Re: trying to load att watch tv app on my fire stick

@fishall812

 

If you wish to remove the app from your Firestick device, please access Amazon's App Store and search "WatchTV".You may also delete an app via Amazon's website. Just go to "Your apps and Devices", click on "your apps", select "actions" and click on "Delete this app". Hope this information has helped! Let us know if you have any further questions for us, we're here to help.

 

Frank, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 8 of 10
Contributor

Re: trying to load att watch tv app on my fire stick

Not true. I’ve had it on my fire stick for months and as of today 6/27/2019 it’s not loading for some reason. What happened??

Message 9 of 10
Contributor

Re: trying to load att watch tv app on my fire stick

I’m having the same exact issue. I deleted the app and it’s not popping up when I search for it. C’mon ATT, we are paying for this service. 

Message 10 of 10
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