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at&t access ID not working for apps

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at&t access ID not working for apps

Long time Direct TV customer here. I have set up my new AT&T access ID and confirmed it. I have been able to sign on to the Direct TV app and use it, but I am now attempting to activate other apps (NBC and BBC America) that I am able to watch stuff on with my access ID. I follow the steps for activation (enter the code on the prompted site) and it keeps giving me "You'll now manage your service with an AT&T Access ID. Click here to finish setting up and come back and log in). I click, verify that I've set it up, go back and STILL get that message. Works for Direct TV app and nothing else. What step have I missed? This is beyond frustrating, especially considering how much we pay for service. We are Direct TV AND ATT wireless customers. Please help.

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Accepted by ATTKevin
‎01-11-2019 10:23 AM

Re: at&t access ID not working for apps

Hey there, @Sorensen19!

We understand that this can be frustrating! Let's get you logged in and streaming with our 3rd party apps. If you haven't already, please try resetting your AT&T Access ID. Let us know if this worked or not and we can take a closer look. Thanks!

Peyton, AT&T Community Specialist 


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