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HBO Go

I have unlimited plus with HBO. However, when I try to sign in to HBO Go with my AT&T Watch TV info, it keeps saying "something went wrong." Any help would be appreciated.

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Message 1 of 6
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-28-2018 1:10 PM

Re: HBO Go

Hi Cardiganxs, Thanks for reaching out to us! Unfortunately you are not able to access 3rd party apps with your WatchTV credentials. Hope this helps! TerrelleC., AT&T Community Specialist


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Message 2 of 6
Contributor

Re: HBO Go

The FAQ says we can. Is it a lie?https://www.attwatchtv.com/faqs

 

You can also sign into HBO or Cinemaxdirectly using your new WatchTV credentials. Happy streaming!

 

Message 3 of 6
Contributor

Re: HBO Go

I just had this same problem and an att agent could not resolve the issue. I had to figure it out on my own and it was very confusing. I dont understand why I cant just use my ATT account info to login to watch tv and hbo go.

 

When linking your hbo go with att you need to link it with your watchtv password and id. Dont worry about providing your email when prompted by the webpage, use the watchtv user id instead. That is what solved my issue. Very confusing.

Message 4 of 6
Contributor

Re: HBO Go

What provider did you pick when logging into HBO Go with your WatchTV credentials? 

Message 5 of 6

Re: HBO Go

You have to scroll past all the first set of choices and find the option to "show all providers" (or something like that).  You will then be presented with a different list, and on that list you will Find AT&T WatchTV.   It is very counter-intuitive.

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