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Posted Jul 27, 2013
8:30:42 AM
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land line problems
Edited by Beckyfc on Jul 27, 2013 at 8:32:58 AM

I tried to move the phone box to another room.  Didn't work, so I put it back.  All of the lights are green, but my phone says NO LINE.  Any suggestions?

I tried to move the phone box to another room.  Didn't work, so I put it back.  All of the lights are green, but my phone says NO LINE.  Any suggestions?

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Nov 23, 2013 12:56:18 PM
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Edited by aviewer on Nov 23, 2013 at 12:59:09 PM

madmike62n - Yes, when you switch from POTS to U-verse voice the source of dial tone moves from the NID to the line 1/2 jack on the RG. To get that dial tone to the rest of the jacks connect the line 1/2 to any wall jack that is connected to any others.

Also, make sure those jacks are not connected to the RG feed or the NID.

At the RG location you could get a multiple jack and connect all the same color wires together behind the plate - This would allow the dial tone feed from the RG and another one or two phones at that jack.
If you use a splitter, make sure you get a one line/two (or more) sets do not get a two line splitter. It is wired to break out both lines from the tel 1/2 jack. If you only have one line & use a two line splitter, the second set will not have dial tone.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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land line problems

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Jul 27, 2013 8:38:33 AM
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ACE - Master

When in doubt re-boot the router.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

When in doubt re-boot the router.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 27, 2013 8:51:10 AM
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Beckyfc - If the modem reboot does not work - You have U-verse voice?? You are plugging the phone into the tel jack on the modem?? what kind of phone is it? Can you try another phone/cord??
Beckyfc - If the modem reboot does not work - You have U-verse voice?? You are plugging the phone into the tel jack on the modem?? what kind of phone is it? Can you try another phone/cord??
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 27, 2013 8:59:36 AM
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Just did a reboot by removing the power cord from the back then replacing it.  That didn't work.

Just did a reboot by removing the power cord from the back then replacing it.  That didn't work.

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Jul 27, 2013 9:03:14 AM
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I have uverse phone only.The modem is where it was ititially set up, but the phone is in another room.  The only thing I havent tried is switching the connections at the modem.  I didn't pay any attention to which one went where when I disconnected them.

I have uverse phone only.The modem is where it was ititially set up, but the phone is in another room.  The only thing I havent tried is switching the connections at the modem.  I didn't pay any attention to which one went where when I disconnected them.

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Jul 27, 2013 9:15:00 AM
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Beckyfc - One of the jacks on the modem is labeled tel1 or tel 1&2. Plug the phone into that jack to verify dial tone. Then you have to figure out which plug/wire goes from that jack to the wall to carry the dial tone to the other room.
Beckyfc - One of the jacks on the modem is labeled tel1 or tel 1&2. Plug the phone into that jack to verify dial tone. Then you have to figure out which plug/wire goes from that jack to the wall to carry the dial tone to the other room.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 27, 2013 10:22:37 AM
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My Hero!  As much as I hate to admit it, I had plugged the line into the incorrect ports.  But thanks to you I got it worked out and the phone is now back in service.  Thank you.

My Hero!  As much as I hate to admit it, I had plugged the line into the incorrect ports.  But thanks to you I got it worked out and the phone is now back in service.  Thank you.

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Jul 27, 2013 10:42:59 AM
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Beckyfc - YW, glad I could help. Everyone makes mistakes, Good for you to keep at it & get er done.

So, you want to move the modem?? You need to see where the wires from both jacks go, Where they are close together, you need to swap them. That is. one wire comes in and goes to the jack to feed the modem. The other connects all the other jacks. Is there one jack that both feeds the modem and gets the dial tone to the rest of the house? Or, are there two jacks one to feed the modem & one for the telephones?

Hard to say it - it sounds complicated. Identify the modem feed and the dial tone distribution. You. need to get the modem feed to the new room. The dial tone feed works in both directions. Look at your wires to see if you can figure it out. Not questioning whether or not you can. Anyone trying to do this has to observe it and figure it out, even a U_verse tech. Gives you a new respect for their abilities.
Beckyfc - YW, glad I could help. Everyone makes mistakes, Good for you to keep at it & get er done.

So, you want to move the modem?? You need to see where the wires from both jacks go, Where they are close together, you need to swap them. That is. one wire comes in and goes to the jack to feed the modem. The other connects all the other jacks. Is there one jack that both feeds the modem and gets the dial tone to the rest of the house? Or, are there two jacks one to feed the modem & one for the telephones?

Hard to say it - it sounds complicated. Identify the modem feed and the dial tone distribution. You. need to get the modem feed to the new room. The dial tone feed works in both directions. Look at your wires to see if you can figure it out. Not questioning whether or not you can. Anyone trying to do this has to observe it and figure it out, even a U_verse tech. Gives you a new respect for their abilities.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Nov 23, 2013 11:06:47 AM
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I was told today that the only way any jack would work was to be plugged onto the phone line 1 or 2 jack on back of modem.  it was necessary to plug a wireless base into jack 1 because none of my home phone wall jacks have a dial tone including the one the modem is plugged into.

I was told today that the only way any jack would work was to be plugged onto the phone line 1 or 2 jack on back of modem.  it was necessary to plug a wireless base into jack 1 because none of my home phone wall jacks have a dial tone including the one the modem is plugged into.

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Nov 23, 2013 12:56:18 PM
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Edited by aviewer on Nov 23, 2013 at 12:59:09 PM

madmike62n - Yes, when you switch from POTS to U-verse voice the source of dial tone moves from the NID to the line 1/2 jack on the RG. To get that dial tone to the rest of the jacks connect the line 1/2 to any wall jack that is connected to any others.

Also, make sure those jacks are not connected to the RG feed or the NID.

At the RG location you could get a multiple jack and connect all the same color wires together behind the plate - This would allow the dial tone feed from the RG and another one or two phones at that jack.
If you use a splitter, make sure you get a one line/two (or more) sets do not get a two line splitter. It is wired to break out both lines from the tel 1/2 jack. If you only have one line & use a two line splitter, the second set will not have dial tone.

madmike62n - Yes, when you switch from POTS to U-verse voice the source of dial tone moves from the NID to the line 1/2 jack on the RG. To get that dial tone to the rest of the jacks connect the line 1/2 to any wall jack that is connected to any others.

Also, make sure those jacks are not connected to the RG feed or the NID.

At the RG location you could get a multiple jack and connect all the same color wires together behind the plate - This would allow the dial tone feed from the RG and another one or two phones at that jack.
If you use a splitter, make sure you get a one line/two (or more) sets do not get a two line splitter. It is wired to break out both lines from the tel 1/2 jack. If you only have one line & use a two line splitter, the second set will not have dial tone.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: land line problems

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Nov 24, 2013 11:36:37 AM
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As I am an old guy and missed out on acronyms, I am making up my own names for NID (no idea) and RG (router-gateway?).

Am I to run a double ended RJ-11 line back to another jack to get the phone signal into my wall jacks or how do i make my home wall jacks active?

As I am an old guy and missed out on acronyms, I am making up my own names for NID (no idea) and RG (router-gateway?).

Am I to run a double ended RJ-11 line back to another jack to get the phone signal into my wall jacks or how do i make my home wall jacks active?

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Nov 24, 2013 11:52:33 AM
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madmike62n - Re: Am I to run a double ended RJ-11 line back to another jack to get the phone signal into my wall jacks

Yes.

The NID is network interface device, where at&t outside wires become you inside wires. RG (Residential Gateway) is the modem with the lie 1/2 jack where you are receiving dial tone.
madmike62n - Re: Am I to run a double ended RJ-11 line back to another jack to get the phone signal into my wall jacks

Yes.

The NID is network interface device, where at&t outside wires become you inside wires. RG (Residential Gateway) is the modem with the lie 1/2 jack where you are receiving dial tone.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 12, 2016 10:15:02 AM
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My land line has so much static I cannot hear the hter person on the line.  How can I speak with a USA reprsentative to get this repaired?  The chat with India was a waste of time.  THE ATT rep kept asking the same questions that I just answered.

My land line has so much static I cannot hear the hter person on the line.  How can I speak with a USA reprsentative to get this repaired?  The chat with India was a waste of time.  THE ATT rep kept asking the same questions that I just answered.

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Jul 12, 2016 12:27:01 PM
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ACE - Expert

@alwaysbroken - Sounds like a bad connection. Do you have POTS or u-verse voice?

 

If POTS, you can plug phone into the NID on the side of the house (unplug jumpre & plug in phone. If static still there call your local telco. If static disappears, bad connection is in house wiring (billlable).

 

If u-verse connect phone at RG tel jack. If problem still there send PM to community mgr. If problem gone, house wiring is culprit (billable). Consider replace with wireless phone (Panasonic is first choice).

 

Also, phone & connecting wire  should be swapped to see if it is the problem. (In both cases)

@alwaysbroken - Sounds like a bad connection. Do you have POTS or u-verse voice?

 

If POTS, you can plug phone into the NID on the side of the house (unplug jumpre & plug in phone. If static still there call your local telco. If static disappears, bad connection is in house wiring (billlable).

 

If u-verse connect phone at RG tel jack. If problem still there send PM to community mgr. If problem gone, house wiring is culprit (billable). Consider replace with wireless phone (Panasonic is first choice).

 

Also, phone & connecting wire  should be swapped to see if it is the problem. (In both cases)

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 12, 2016 5:07:44 PM
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The problem is the line is not working and I need someone to come fix it.  How do I connect with a USA person to get service??

The problem is the line is not working and I need someone to come fix it.  How do I connect with a USA person to get service??

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