Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Aug 4, 2013
12:52:33 PM
View profile
Why doesn't my answering machine work now?

WHy doesn't my answering machine record messages now?

WHy doesn't my answering machine record messages now?

0
(0)
  • Rate this reply
View profile
Solved
Aug 4, 2013 12:56:03 PM
0
(0)
ACE - Master

Probably because voice mail is answering before your ans machine.  Here's how to turn it off:

http://www.att.com/esupport/article.jsp?sid=KB421180Enable/Disable Voicemail ServiceControls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.Manage online from the Voicemail Settings tab

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

Why doesn't my answering machine work now?

4,554 views
2 replies
(0) Me too
(0) Me too
Reply
View all replies
(2)
0
(0)
  • Rate this reply
View profile
Solved
Aug 4, 2013 12:56:03 PM
0
(0)
ACE - Master

Probably because voice mail is answering before your ans machine.  Here's how to turn it off:

http://www.att.com/esupport/article.jsp?sid=KB421180Enable/Disable Voicemail ServiceControls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.Manage online from the Voicemail Settings tab

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Probably because voice mail is answering before your ans machine.  Here's how to turn it off:

http://www.att.com/esupport/article.jsp?sid=KB421180Enable/Disable Voicemail ServiceControls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.Manage online from the Voicemail Settings tab

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why doesn't my answering machine work now?

2 of 3 (4,554 Views)
Solution
Highlighted
0
(0)
  • Rate this reply
View profile
Aug 5, 2013 11:58:18 AM
0
(0)
Employee

Hello mad1963, usually the U-verse phone installation defaults to having voicemail enabled. By default settings it will allow a call to ring 4 times then sends your call to be answered by the Voicemail Service. If your answering machine is set to answer after a higher number of rings then the Voicemail Service is beating your answering machine to answering the call as beebeesa suggested. I have sent you a private message to assist you further if you have not been able to disable your Voicemail with the instructions beebeesa provided.Smiley Wink

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello mad1963, usually the U-verse phone installation defaults to having voicemail enabled. By default settings it will allow a call to ring 4 times then sends your call to be answered by the Voicemail Service. If your answering machine is set to answer after a higher number of rings then the Voicemail Service is beating your answering machine to answering the call as beebeesa suggested. I have sent you a private message to assist you further if you have not been able to disable your Voicemail with the instructions beebeesa provided.Smiley Wink

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why doesn't my answering machine work now?

3 of 3 (4,554 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post