How do I retreive voice mail messages

How do I retrieve voice mail messages

Responses

Accepted Solution

Official Solution

Task	Description	Method
Set Up Voicemail	Instructs you on how to set up voicemail	Dial *98 from your U-verse home phone and follow the prompts to set up your voicemail box. After creating your PIN, be sure to set up your 8-digit Authentication Code. This code will allow you to reset your PIN over the phone, if forgotten.
Access Voicemail	Retrieve your voicemail messages	Dial 98 from your U-verse home phone, or access your voicemail messages online, from the Voicemail Settings* tab
Set Number of Rings	Sets the number of rings a caller hears before going to voicemail	Manage online, from the Voicemail Settings tab
Change Voicemail PIN (from your home phone)	Change the personal identification number (PIN) you use to access your voicemail box by the phone. Your new PIN must be 6-10 digits long and should not be your phone or voicemail box number.	Dial *98, press 4 to change PIN, then follow the voice prompts
Change Voicemail PIN (from any touchtone phone)	Change the personal identification number (PIN) you use to access your voicemail box by the phone. Your new PIN must be 6-10 digits long and should not be your phone or voicemail box number.	Dial your U-verse home phone number. At the greeting, press *, then enter your PIN and press 4 and follow the voice prompts to change your PIN. If you've forgotten your PIN and enter it incorrectly, the system will prompt you for your Authentication Code. Once you've entered your Authentication Code, follow the voice prompts to reset your PIN and access your voicemail box.
Change Voicemail Greeting	Sets the greeting callers hear with they reach your voicemail box	Manage online, from the Voicemail Settings tab
Integrate Wireless Voicemail	Integrates the voicemail accounts of up to two AT&T Wireless phone numbers with your existing U-verse Voice voicemail account	Manage online, from the Voicemail Settings tab
Message Waiting Indicator on TV	Enable or disable a small window to display on your TV screen for 10 seconds when a new voicemail is waiting, when subscribed to both U-verse TV and U-verse Voice service	Manage online, from the Voicemail Settings tab
Enable/Disable Voicemail Service	Controls call forwarding to your voicemail box. Turn on this feature to route all unanswered calls to voicemail. Turn off this feature when you do not wish to receive voicemail messages.	Manage online, from the Voicemail Settings tab
Use Voicemail Viewer	AT&T Voicemail Viewer allows you to review and manage your U-verse Voicemail messages on qualifying computers or mobile devices.²	Refer to att.com/vmviewer for more information

Hello russbeck, if the information beebeesa provided did not help you we would like to ensure there are no problems with the provisioning of your mailbox. I have sent you a private message to discuss your account information in case you were not able to retrieve your voice mail messages. Smiley Wink

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bandajoey92

New Member

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1 Message

3 years ago

I traded in my Note 9 to ATT in January for the S21 Plus. Is there a way voicemails can be recovered from that device? I thought maybe I could access them on my new device if they weren't deleted.

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ATTHelp

Community Support

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231.5K Messages

3 years ago

Hello @bandajoey92, we do understand how important your voicemails can be.

With Basic Voicemail, the messages are usually deleted within 14 days without warning. You can listen to the message to save it for an additional 14 days.

If you are using Visual Voicemail they are stored for 30 days. Messages older than 30 days are not stored in memory and can be permanently deleted during SIM, device, or plan changes.

If you did not back up your device before transferring information to the new device, there is no way to back and retrieve the voicemails.

Hopefully this information answers your question.

Jeff, AT&T Community Specialist

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ElRon1969

New Member

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1 Message

3 years ago

I need help retrieving a SAVED voice message on Samsun Cingular FLIP IV. there is not help with a *98 procedure!

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spoom2

Expert

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19.4K Messages

3 years ago

This 8 year old topic is sure getting a lot of posting. @ElRon1969 I suggest you open your own topic to address your issue and open it in the wireless forum, not the home phone forum. I'm closing this topic to further posting.

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russbeck