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Posted Jun 25, 2013
12:12:35 AM
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For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

For Call Forwarding and Unforwarding, why does it take so long for the confirmation message?  It's at least 6 seconds.  I switched from Verizon where it was instant.

For Call Forwarding and Unforwarding, why does it take so long for the confirmation message?  It's at least 6 seconds.  I switched from Verizon where it was instant.

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Jun 27, 2013 3:18:28 PM
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ACE - Master


Try dialing the code *72 + your number then press the # key.  To cancel dial *73#.  The pound key tells the system you are done dialing.

https://www.att.com/esupport/article.jsp?sid=KB401020All Call ForwardingForwards all incoming calls to another numberDial *72, enter a forwarding number (if one is not already set), then press #Dial *73#
https://www.att.com/esupport/article.jsp?sid=KB401020Busy Call ForwardingForwards all incoming calls to another number when your line is busyDial *90, enter a forwarding number, then press #*91#
https://www.att.com/esupport/article.jsp?sid=KB401020Exclusive Call ForwardingForwards calls from up to 20 phone numbers to an alternate phone numberActivate online, from the Phone Features tabDial *83# or
https://www.att.com/esupport/article.jsp?sid=KB401020No Answer Call ForwardingSends missed calls to voicemail or to another numberDial *92, enter a forwarding number, then press #Dial *93#
https://www.att.com/esupport/article.jsp?sid=KB401020Safe Call ForwardingForwards incoming calls to another number in the event of a service disruptionDial *372, enter a forwarding number, then press #Dial *373#

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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Jun 25, 2013 6:53:18 AM
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ACE - Master

Are you changing it from the web manager or by dialing the code on your phone?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Are you changing it from the web manager or by dialing the code on your phone?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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Jun 25, 2013 7:43:24 AM
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I'm dialing the *72 or *73 from my phone at home, as I leave or enter the house.

Jack

I'm dialing the *72 or *73 from my phone at home, as I leave or enter the house.

Jack

Re: For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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Jun 25, 2013 8:33:31 AM
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Sorry I don't have an answer for you since I have a traditional land line and mine is instant.  Stand by and one of the community managers will pop in and hopefully offer an explanation or fix.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Sorry I don't have an answer for you since I have a traditional land line and mine is instant.  Stand by and one of the community managers will pop in and hopefully offer an explanation or fix.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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Jun 25, 2013 1:34:12 PM
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Hi sanfranjack,

We apologize about the inconveniences an would be glad to look into it for you. With U-verse, there is a delay when using the call forwarding feature with the star codes on your phone, but a 6 second delay may be more than what we expect. The web interface is pretty instant.

To verify that there are no wiring issues, please connect a phone (preferably corded) into the back of your router in the jack labeled Phone lines 1&2. There should be a wire plugged in there already, go ahead and remove it and connect your phone in directly. Remember where everything was so you can connect it back up once you are done.

Test it once it is directly connected. If it is faster, then there may be a delay due to the router or the wiring inside the house. If it is still about 6 seconds, there may be an issue with on our end. Reboot the router by unplugging the power and waiting 10 seconds, and then plugging it back in.

Let us know how it goes.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi sanfranjack,

We apologize about the inconveniences an would be glad to look into it for you. With U-verse, there is a delay when using the call forwarding feature with the star codes on your phone, but a 6 second delay may be more than what we expect. The web interface is pretty instant.

To verify that there are no wiring issues, please connect a phone (preferably corded) into the back of your router in the jack labeled Phone lines 1&2. There should be a wire plugged in there already, go ahead and remove it and connect your phone in directly. Remember where everything was so you can connect it back up once you are done.

Test it once it is directly connected. If it is faster, then there may be a delay due to the router or the wiring inside the house. If it is still about 6 seconds, there may be an issue with on our end. Reboot the router by unplugging the power and waiting 10 seconds, and then plugging it back in.

Let us know how it goes.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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Jun 27, 2013 12:09:25 AM
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I plugged my land line phone directly to the back of the router as you suggested.  The 6 to 7 second delay is still there for all of *98, *72, and *72, between when I key those numbers, and when the system message begins.  Dead air.  Even after I rebooted.  The reason I need to hear the message is with *72, I need confirmation that the forwarding has actually been activated.

I was on Verizon for the past 2 years where it was instant, and was with ATT U-Verse for 5 years before that.  I'm pretty sure it was instant then too.

I have two land line numbers now with U-voice, but I also did with those last two installation as well.

Can you fix this from headquarters?  Does this happen with ALL of the ATT voice subscribers?  Or am I special?

I plugged my land line phone directly to the back of the router as you suggested.  The 6 to 7 second delay is still there for all of *98, *72, and *72, between when I key those numbers, and when the system message begins.  Dead air.  Even after I rebooted.  The reason I need to hear the message is with *72, I need confirmation that the forwarding has actually been activated.

I was on Verizon for the past 2 years where it was instant, and was with ATT U-Verse for 5 years before that.  I'm pretty sure it was instant then too.

I have two land line numbers now with U-voice, but I also did with those last two installation as well.

Can you fix this from headquarters?  Does this happen with ALL of the ATT voice subscribers?  Or am I special?

Re: For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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Jun 27, 2013 3:18:28 PM
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Try dialing the code *72 + your number then press the # key.  To cancel dial *73#.  The pound key tells the system you are done dialing.

https://www.att.com/esupport/article.jsp?sid=KB401020All Call ForwardingForwards all incoming calls to another numberDial *72, enter a forwarding number (if one is not already set), then press #Dial *73#
https://www.att.com/esupport/article.jsp?sid=KB401020Busy Call ForwardingForwards all incoming calls to another number when your line is busyDial *90, enter a forwarding number, then press #*91#
https://www.att.com/esupport/article.jsp?sid=KB401020Exclusive Call ForwardingForwards calls from up to 20 phone numbers to an alternate phone numberActivate online, from the Phone Features tabDial *83# or
https://www.att.com/esupport/article.jsp?sid=KB401020No Answer Call ForwardingSends missed calls to voicemail or to another numberDial *92, enter a forwarding number, then press #Dial *93#
https://www.att.com/esupport/article.jsp?sid=KB401020Safe Call ForwardingForwards incoming calls to another number in the event of a service disruptionDial *372, enter a forwarding number, then press #Dial *373#

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"


Try dialing the code *72 + your number then press the # key.  To cancel dial *73#.  The pound key tells the system you are done dialing.

https://www.att.com/esupport/article.jsp?sid=KB401020All Call ForwardingForwards all incoming calls to another numberDial *72, enter a forwarding number (if one is not already set), then press #Dial *73#
https://www.att.com/esupport/article.jsp?sid=KB401020Busy Call ForwardingForwards all incoming calls to another number when your line is busyDial *90, enter a forwarding number, then press #*91#
https://www.att.com/esupport/article.jsp?sid=KB401020Exclusive Call ForwardingForwards calls from up to 20 phone numbers to an alternate phone numberActivate online, from the Phone Features tabDial *83# or
https://www.att.com/esupport/article.jsp?sid=KB401020No Answer Call ForwardingSends missed calls to voicemail or to another numberDial *92, enter a forwarding number, then press #Dial *93#
https://www.att.com/esupport/article.jsp?sid=KB401020Safe Call ForwardingForwards incoming calls to another number in the event of a service disruptionDial *372, enter a forwarding number, then press #Dial *373#

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: For Call Forwarding and Unforwarding, why does it take so long for the confirmation message? It's at least 6 seconds. I switched from Verizon where it was instant

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