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Posted Jan 17, 2014
6:57:19 AM
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3COM 3502 IP Phone cannot connect to Uverse 3801HGV gateway using ethernet port.

I just purchaed a 3COM 3502 IP phone with power plug I plugged it into my Cisco 3801HGV gateway on an empty ethernet port but the phone keeps saying "waiting on DHCP server" but I don't know what settings to put into the manual ip address or download server in the phoe n since it won't do it automatically. Hope someone can help.

I just purchaed a 3COM 3502 IP phone with power plug I plugged it into my Cisco 3801HGV gateway on an empty ethernet port but the phone keeps saying "waiting on DHCP server" but I don't know what settings to put into the manual ip address or download server in the phoe n since it won't do it automatically. Hope someone can help.

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Jan 17, 2014 7:23:03 AM
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ACE - Master
Edited by BeeBeeSA on Jan 17, 2014 at 7:25:09 AM

First of all what are you attempting to do with the phone?  You do realize that the phone you purchased needs to connect back to a 3Com business phone system/voice server, correct?

 

So with that said, you would need to speak to your company IT person or a rep from the vendor that supplied the communication server to your company and get the correct information needed to set the phone up so you can make it work.

 

Here is a User Manual : http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.rid_ba847bafb2a2d782fcbb0710b053ce01=docDisplayResURL&javax.portlet.rst_ba847bafb2a2d782fcbb0710b053ce01=wsrp-resourceState%3DdocId%253Demr_na-c02824414-2%257CdocLocale%253Den_US&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01_ws_BI&ac.admitted=1389972198490.876444892.492883150

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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3COM 3502 IP Phone cannot connect to Uverse 3801HGV gateway using ethernet port.

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Jan 17, 2014 7:23:03 AM
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ACE - Master
Edited by BeeBeeSA on Jan 17, 2014 at 7:25:09 AM

First of all what are you attempting to do with the phone?  You do realize that the phone you purchased needs to connect back to a 3Com business phone system/voice server, correct?

 

So with that said, you would need to speak to your company IT person or a rep from the vendor that supplied the communication server to your company and get the correct information needed to set the phone up so you can make it work.

 

Here is a User Manual : http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.proc...

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

First of all what are you attempting to do with the phone?  You do realize that the phone you purchased needs to connect back to a 3Com business phone system/voice server, correct?

 

So with that said, you would need to speak to your company IT person or a rep from the vendor that supplied the communication server to your company and get the correct information needed to set the phone up so you can make it work.

 

Here is a User Manual : http://h20565.www2.hp.com/portal/site/hpsc/template.BINARYPORTLET/public/kb/docDisplay/resource.process/?javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken&javax.portlet.rid_ba847bafb2a2d782fcbb0710b053ce01=docDisplayResURL&javax.portlet.rst_ba847bafb2a2d782fcbb0710b053ce01=wsrp-resourceState%3DdocId%253Demr_na-c02824414-2%257CdocLocale%253Den_US&javax.portlet.tpst=ba847bafb2a2d782fcbb0710b053ce01_ws_BI&ac.admitted=1389972198490.876444892.492883150

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 3COM 3502 IP Phone cannot connect to Uverse 3801HGV gateway using ethernet port.

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Jan 17, 2014 7:48:04 AM
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trafficp - For network connectivity, it usually works top down ( as you are trying). Are you plugging in the network connection when the phone is already powered? you might try connecting while unpowered & power up while already connected.
Finally, try, unpower the gateway & with the phone connected and powered, repower the gateway.
If all this is unsuccessful I may even try repowering the phone while it is connected, again.
trafficp - For network connectivity, it usually works top down ( as you are trying). Are you plugging in the network connection when the phone is already powered? you might try connecting while unpowered & power up while already connected.
Finally, try, unpower the gateway & with the phone connected and powered, repower the gateway.
If all this is unsuccessful I may even try repowering the phone while it is connected, again.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: 3COM 3502 IP Phone cannot connect to Uverse 3801HGV gateway using ethernet port.

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Jan 17, 2014 8:06:47 AM
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I did not know that thanks well that answered my question.

I did not know that thanks well that answered my question.

Re: 3COM 3502 IP Phone cannot connect to Uverse 3801HGV gateway using ethernet port.

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