am I the only one feeling ripped off

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@jenguinn wrote:
I paid $449 deposit at least that's what they said it was for uverse they told me the deposit will be applied to my bill every month only to get a bill a week later for almost $200 dollars when I called they told me no the $449 is a fee just to have uverse & it's non refundable I'm sorry but that's not what. A deposit is false advertising

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ATT Customer Care(all other problems)

Please send them a PM. Include a phone number for them to reach you at, a link to this thread, your real name on the account and your billing number. Please allow 2-3 business days for them to get back to you.

This is not the regular phone support people, but a group of of specialists who are fanastic at "getting things done" and will see the issue resolved, unlike any number of companies' phone people who generally forget about the issue when the call terminates.

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@jenguinn wrote:
I paid $449 deposit at least that's what they said it was for uverse they told me the deposit will be applied to my bill every month only to get a bill a week later for almost $200 dollars when I called they told me no the $449 is a fee just to have uverse & it's non refundable I'm sorry but that's not what. A deposit is false advertising

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W/good ontime pay, you could get a $5 bill credit/mo repaying that $449 in about 7 1/2 years.

But they will not refund the whole $449.  ATT Customer Care could help if it's a specific problem another user had by having a fraud block on his credit reports.  Once that was cleared, no deposit was required. 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

That's strange. I ordered my service a couple days ago and they came out today to install and I didn't have to pay any kind of deposit. I wonder what the difference wa between your Uverse order and mine.

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@JAW62901 wrote:

That's strange. I ordered my service a couple days ago and they came out today to install and I didn't have to pay any kind of deposit. I wonder what the difference wa between your Uverse order and mine.

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The $449 deposit is only applied when the customer is deemed a credit risk because of their credit history.