Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Highlighted
Posted Jun 4, 2014
6:53:05 PM
View profile
Web pages slow to load

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
(0)
  • Rate this reply
View profile
Solved
Jun 9, 2014 12:43:48 PM
0
(0)
ACE - Guru
Edited by browndk26 on Jun 9, 2014 at 12:44:54 PM

Sadath from Uverse care did some checking and found no service problems. He suggested using another browser and that has worked well. He offered to switch our router to the NVG589 RG. Since we are having no other problems and are happy with the service, I am sticking with the current INID and i38hg RG.

 

If it is not broken, don't fix it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

Web pages slow to load

4,121 views
10 replies
(0) Me too
(0) Me too
Reply
View all replies
(10)
0
(0)
  • Rate this reply
View profile
Jun 4, 2014 8:05:59 PM
0
(0)
ACE - Master

browndk26 wrote:

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?


You can not change the U-Verse RG to use OpenDNS, but you can try setting up your computer manually to use OpenDNS to see if that makes a difference.  I know that for myself, I used Google, Level3, and one other public DNS servers as my defaults because they perform much faster than the default that the UVerse RG uses.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

browndk26 wrote:

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?


You can not change the U-Verse RG to use OpenDNS, but you can try setting up your computer manually to use OpenDNS to see if that makes a difference.  I know that for myself, I used Google, Level3, and one other public DNS servers as my defaults because they perform much faster than the default that the UVerse RG uses.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

2 of 11 (4,109 Views)
0
(0)
  • Rate this reply
View profile
Jun 5, 2014 7:53:28 AM
0
(0)
Community Support

 

Hello browndk26,

 

If you continue to experience slow loading of web pages after trying these recommendations I can help you investigate further. Please send me your account information to test your service performance and help you improve the loading of web pages.

 

 

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

 

Hello browndk26,

 

If you continue to experience slow loading of web pages after trying these recommendations I can help you investigate further. Please send me your account information to test your service performance and help you improve the loading of web pages.

 

 

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Web pages slow to load

3 of 11 (4,089 Views)
0
(0)
  • Rate this reply
View profile
Jun 5, 2014 7:45:01 PM
0
(0)
ACE - Guru

GeekBoy wrote:

browndk26 wrote:

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?


You can not change the U-Verse RG to use OpenDNS, but you can try setting up your computer manually to use OpenDNS to see if that makes a difference.  I know that for myself, I used Google, Level3, and one other public DNS servers as my defaults because they perform much faster than the default that the UVerse RG uses.


I tried opendns and it hasn't seemed to help. Huffingtonpost.com doesn't respond, yahoo.com slow as well. maybe it is the websites themselves or IE 11. Message sent to uverse cares group.


GeekBoy wrote:

browndk26 wrote:

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?


You can not change the U-Verse RG to use OpenDNS, but you can try setting up your computer manually to use OpenDNS to see if that makes a difference.  I know that for myself, I used Google, Level3, and one other public DNS servers as my defaults because they perform much faster than the default that the UVerse RG uses.


I tried opendns and it hasn't seemed to help. Huffingtonpost.com doesn't respond, yahoo.com slow as well. maybe it is the websites themselves or IE 11. Message sent to uverse cares group.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

4 of 11 (4,066 Views)
0
(0)
  • Rate this reply
View profile
Jun 5, 2014 8:07:40 PM
0
(0)
ACE - Guru
My iPhone pulls up websites faster than my computer. Fairly new computer. It must be the computer.
My iPhone pulls up websites faster than my computer. Fairly new computer. It must be the computer.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

5 of 11 (4,060 Views)
0
(0)
  • Rate this reply
View profile
Jun 7, 2014 2:02:51 PM
0
(0)
ACE - Expert
Edited by mibrnsurg on Jun 7, 2014 at 2:06:00 PM

browndk26 wrote:

GeekBoy wrote:

browndk26 wrote:

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?


You can not change the U-Verse RG to use OpenDNS, but you can try setting up your computer manually to use OpenDNS to see if that makes a difference.  I know that for myself, I used Google, Level3, and one other public DNS servers as my defaults because they perform much faster than the default that the UVerse RG uses.


I tried opendns and it hasn't seemed to help. Huffingtonpost.com doesn't respond, yahoo.com slow as well. maybe it is the websites themselves or IE 11. Message sent to uverse cares group.



On 12M Uverse, Huffingtonpost.com came up immediately as I'm sure the other ones you have trouble with will (on RG DNS, the others are no faster for me).

 

Does your RG/modem have an IP address starting w/99. ?  If so, I'd contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse page loading service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

 

They have helped other users w/99. IP address in the past.  Good luck Smiley Wink

 

Edit:  Have you tried an unplug/plug in 30 second reboot of the RG/modem to see if this helps?

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


browndk26 wrote:

GeekBoy wrote:

browndk26 wrote:

Web pages are slow to load most of the time on my wired computer.

 

Speedtests of 12/1.8. Max service level.

 

Can I change to opendns in the RG? Would it help?

 

Any other suggestions?


You can not change the U-Verse RG to use OpenDNS, but you can try setting up your computer manually to use OpenDNS to see if that makes a difference.  I know that for myself, I used Google, Level3, and one other public DNS servers as my defaults because they perform much faster than the default that the UVerse RG uses.


I tried opendns and it hasn't seemed to help. Huffingtonpost.com doesn't respond, yahoo.com slow as well. maybe it is the websites themselves or IE 11. Message sent to uverse cares group.



On 12M Uverse, Huffingtonpost.com came up immediately as I'm sure the other ones you have trouble with will (on RG DNS, the others are no faster for me).

 

Does your RG/modem have an IP address starting w/99. ?  If so, I'd contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse page loading service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply.

 

They have helped other users w/99. IP address in the past.  Good luck Smiley Wink

 

Edit:  Have you tried an unplug/plug in 30 second reboot of the RG/modem to see if this helps?

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

[ Edited ]
6 of 11 (4,031 Views)
0
(0)
  • Rate this reply
View profile
Jun 8, 2014 6:32:01 AM
0
(0)
ACE - Guru
RG ip starts with 108. Message has been sent to uverse cares. Waiting for response.

Thanks.
RG ip starts with 108. Message has been sent to uverse cares. Waiting for response.

Thanks.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

7 of 11 (3,999 Views)
0
(0)
  • Rate this reply
View profile
Solved
Jun 9, 2014 12:43:48 PM
0
(0)
ACE - Guru
Edited by browndk26 on Jun 9, 2014 at 12:44:54 PM

Sadath from Uverse care did some checking and found no service problems. He suggested using another browser and that has worked well. He offered to switch our router to the NVG589 RG. Since we are having no other problems and are happy with the service, I am sticking with the current INID and i38hg RG.

 

If it is not broken, don't fix it.

Sadath from Uverse care did some checking and found no service problems. He suggested using another browser and that has worked well. He offered to switch our router to the NVG589 RG. Since we are having no other problems and are happy with the service, I am sticking with the current INID and i38hg RG.

 

If it is not broken, don't fix it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

[ Edited ]
8 of 11 (3,961 Views)
Solution
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 7:17:20 PM
0
(0)
ACE - Guru

I had a short cut for yahoo.com and noticed the web address was https compared to http for my home page. The https address loads with no problems. Why would that make a difference in page loading?

I had a short cut for yahoo.com and noticed the web address was https compared to http for my home page. The https address loads with no problems. Why would that make a difference in page loading?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

9 of 11 (3,812 Views)
0
(0)
  • Rate this reply
View profile
Feb 13, 2015 6:41:51 AM
0
(0)
ACE - Guru
I am still seeing some web pages slow to load on various browsers. Answers.com is one of them. Could it be the more content on them the longer it takes to load?
I am still seeing some web pages slow to load on various browsers. Answers.com is one of them. Could it be the more content on them the longer it takes to load?
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

10 of 11 (2,397 Views)
0
(0)
  • Rate this reply
View profile
Feb 13, 2015 10:54:07 AM
0
(0)
ACE - Expert

browndk26 wrote:
I am still seeing some web pages slow to load on various browsers. Answers.com is one of them. Could it be the more content on them the longer it takes to load?

Don't know what's happening there, loaded immediately, but intrusively wanted to know everything about me when trying to sign in w/my Google Id, closed it, no thanks.  Have 12/1.5M VDSL internet here in metro Detroit on FF 35.01. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more


browndk26 wrote:
I am still seeing some web pages slow to load on various browsers. Answers.com is one of them. Could it be the more content on them the longer it takes to load?

Don't know what's happening there, loaded immediately, but intrusively wanted to know everything about me when trying to sign in w/my Google Id, closed it, no thanks.  Have 12/1.5M VDSL internet here in metro Detroit on FF 35.01. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Web pages slow to load

11 of 11 (2,367 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post