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Posted Apr 2, 2014
9:57:23 AM
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Uverse Blocking SMTP port 25

We have a small business account and Uverse is blocking Port 25. WE are strictly locked down for relaying, we need to be able to send mail out. How can we get it unlocked ? I know this is possibel and we need assistance. 

 

Thank you.

We have a small business account and Uverse is blocking Port 25. WE are strictly locked down for relaying, we need to be able to send mail out. How can we get it unlocked ? I know this is possibel and we need assistance. 

 

Thank you.

Uverse Blocking SMTP port 25

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Apr 2, 2014 1:06:36 PM
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Employee

Hey @mrg5000 

 

You are correct, the U-verse Gateways do block the SMTP filter by default but, I'll be glad to assist you with this. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thanks! Smiley Happy

 

- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hey @mrg5000 

 

You are correct, the U-verse Gateways do block the SMTP filter by default but, I'll be glad to assist you with this. I'm going to send you a Private Message that will land in your inbox and we will move forward from there. Thanks! Smiley Happy

 

- MorganCS
- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse Blocking SMTP port 25

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Apr 3, 2014 7:38:25 AM
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I am having this same issue.  Please advise asap, thanks.

I am having this same issue.  Please advise asap, thanks.

Re: Uverse Blocking SMTP port 25

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Apr 3, 2014 8:14:52 AM
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Community Support

 

Hello muellerr,

 

I can help you take care of that. I sent you a Private Message to gather your account information and assist you further.

 

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

 

Hello muellerr,

 

I can help you take care of that. I sent you a Private Message to gather your account information and assist you further.

 

 

SadathCS
ATTU-verseCare

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse Blocking SMTP port 25

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Apr 5, 2014 4:36:40 PM
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Me too. Please contact me. I need to be able to send out on port 25.

 

Thanks.

Me too. Please contact me. I need to be able to send out on port 25.

 

Thanks.

Re: Uverse Blocking SMTP port 25

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Apr 5, 2014 4:46:25 PM
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ACE - Expert

I suggest you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

I suggest you click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelope in the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Apr 5, 2014 6:46:12 PM
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It appears others with the same problem were helped within hours of posting here.

It appears others with the same problem were helped within hours of posting here.

Re: Uverse Blocking SMTP port 25

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Apr 5, 2014 7:28:47 PM
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ACE - Expert

Some were.  But you have posted late on a Saturday and they don't always read posts on weekends.  Come Monday your post may get overlooked.  A PM is much less likely to get missed.

 

Up to you, though.

 

Some were.  But you have posted late on a Saturday and they don't always read posts on weekends.  Come Monday your post may get overlooked.  A PM is much less likely to get missed.

 

Up to you, though.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Apr 5, 2014 8:05:42 PM
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Yeah, I understand. Be assured I PM'd them already as well.

 

Sorry. Guess I'm a little aggravated at having spent most of the day troubleshooting firewalls, email servers, email clients - not to mention bouncing all-manner of authentication permutations off hosts and servers - just to arrive at the fact that the ISP themselves are blocking access.

Yeah, I understand. Be assured I PM'd them already as well.

 

Sorry. Guess I'm a little aggravated at having spent most of the day troubleshooting firewalls, email servers, email clients - not to mention bouncing all-manner of authentication permutations off hosts and servers - just to arrive at the fact that the ISP themselves are blocking access.

Re: Uverse Blocking SMTP port 25

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Apr 6, 2014 8:40:55 AM
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Voyager

Me, too please!  I am having the same issue.  Thank you!

Me, too please!  I am having the same issue.  Thank you!

Re: Uverse Blocking SMTP port 25

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Apr 6, 2014 9:01:15 AM
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Employee

 

Hi oldeheritagesto…,

 

I will be helping you with the request you sent us. I sent you a private message to gather some account information to proceed. Please check your inbox in the community to continue assisting you.

 

 

SadathCS

ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

 

Hi oldeheritagesto…,

 

I will be helping you with the request you sent us. I sent you a private message to gather some account information to proceed. Please check your inbox in the community to continue assisting you.

 

 

SadathCS

ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse Blocking SMTP port 25

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Apr 15, 2014 2:22:11 PM
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I believe I am having the same problem with my account. Suddenly I was unable to access my 3rd party e-mail service using Mac Mail. If our SMTP 25 is being blocked I would like to have that removed. Thank you.

I believe I am having the same problem with my account. Suddenly I was unable to access my 3rd party e-mail service using Mac Mail. If our SMTP 25 is being blocked I would like to have that removed. Thank you.

Re: Uverse Blocking SMTP port 25

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Apr 16, 2014 1:27:21 PM
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Edited by MorganCS on Apr 16, 2014 at 1:29:04 PM

Hi @supermusicvision 

 

I'll be glad to help you with this. Unfortunately I was unable to locate your U-verse account so I'm going to send you a Private Message that will land in your inbox so we can gather more info. Thank you! Smiley Happy


- MorganCS
- ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi @supermusicvision 

 

I'll be glad to help you with this. Unfortunately I was unable to locate your U-verse account so I'm going to send you a Private Message that will land in your inbox so we can gather more info. Thank you! Smiley Happy


- MorganCS
- ATTU-verseCare

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse Blocking SMTP port 25

[ Edited ]
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Jun 19, 2014 2:01:56 PM
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Edited by cathy2981 on Jun 19, 2014 at 2:04:49 PM

I have a problem with Uverse blocking my 80 and 8080 ports - is that the same problem?  I have talked to three different Uverse support people today and they have all checked my ports are configured correctly and are open (internally) but externally they cannot be accessed - by which I mean they look like they are open on the management utility and on the nat pinhole list.. but when you go to portchecker tools on the internet they confirm the ports are closed externally (and of course the websites I am trying to allow access to through the pinholes are inaccessible).  Can you help me with this Uverse techies?

If you can, my number is [edited for privacy – please do not post personal information] - call me after 6pm EST?  Thanks

I have a problem with Uverse blocking my 80 and 8080 ports - is that the same problem?  I have talked to three different Uverse support people today and they have all checked my ports are configured correctly and are open (internally) but externally they cannot be accessed - by which I mean they look like they are open on the management utility and on the nat pinhole list.. but when you go to portchecker tools on the internet they confirm the ports are closed externally (and of course the websites I am trying to allow access to through the pinholes are inaccessible).  Can you help me with this Uverse techies?

If you can, my number is [edited for privacy – please do not post personal information] - call me after 6pm EST?  Thanks

Re: Uverse Blocking SMTP port 25

[ Edited ]
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Jun 19, 2014 2:43:47 PM
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ACE - Expert

No, AT&T doesn't block outbound or inbound port 80 by default.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

No, AT&T doesn't block outbound or inbound port 80 by default.

 

Please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Sep 21, 2014 3:43:05 AM
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I am having the same issue with port 80. It works for one day and then get blocked.

I am having the same issue with port 80. It works for one day and then get blocked.

Re: Uverse Blocking SMTP port 25

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Sep 21, 2014 5:32:42 AM
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ACE - Expert

I doubt your problem is AT&T blocking port 80.  Would you like to describe your symptoms and troubleshooting that has brought you to that conclusion?

 

I doubt your problem is AT&T blocking port 80.  Would you like to describe your symptoms and troubleshooting that has brought you to that conclusion?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Sep 28, 2014 11:20:04 PM
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I have a very similar issue. I do web design, and in order to test out the things I make for clients, I need to be able to test the email functions therein. Kinda hard to do so with port 25 blocked.

I have a very similar issue. I do web design, and in order to test out the things I make for clients, I need to be able to test the email functions therein. Kinda hard to do so with port 25 blocked.

Re: Uverse Blocking SMTP port 25

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Sep 29, 2014 4:32:27 AM
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ACE - Expert

You can test e-mail functions using the other available ports, or you can try clicking this U-verse Customer Service link and asking them to unblock it.

 

You can test e-mail functions using the other available ports, or you can try clicking this U-verse Customer Service link and asking them to unblock it.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Oct 26, 2014 2:59:17 PM
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can you please send me the infor also?

can you please send me the infor also?

Re: Uverse Blocking SMTP port 25

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Oct 26, 2014 7:06:08 PM
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ACE - Expert

lookingit wrote:

can you please send me the infor also?


Scroll up to the post above yours.  Click the link.

 


lookingit wrote:

can you please send me the infor also?


Scroll up to the post above yours.  Click the link.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Oct 30, 2014 6:50:09 PM
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This is rather confusing.  I have sent a PM to support, with no response.  And when I call Tech Support they try and sale me a business account or a "Advanced Configuration" package with Connect Tech.

This is rather confusing.  I have sent a PM to support, with no response.  And when I call Tech Support they try and sale me a business account or a "Advanced Configuration" package with Connect Tech.

Re: Uverse Blocking SMTP port 25

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Oct 30, 2014 7:49:46 PM
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Employee

Unblocking port 25 is a part of advance configuration not covered by normal support....

So yes if desire the port unlocked need Connect Tech and this is billable....

 

For normal settings....

 

http://www.att.com/esupport/article.jsp?sid=KB401570&cv=803#fbid=cLwTs9a_Kjd

Unblocking port 25 is a part of advance configuration not covered by normal support....

So yes if desire the port unlocked need Connect Tech and this is billable....

 

For normal settings....

 

http://www.att.com/esupport/article.jsp?sid=KB401570&cv=803#fbid=cLwTs9a_Kjd

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse Blocking SMTP port 25

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Oct 31, 2014 5:45:04 AM
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ACE - Expert

j4kp07 wrote:

This is rather confusing.  I have sent a PM to support, with no response.  And when I call Tech Support they try and sale me a business account or a "Advanced Configuration" package with Connect Tech.


@ATTDmitriyCM , can you see why this gentleman got no response to his PM?

 

 

@j4kp07 , I don't know what your mail volumes are, but why is using port 25 a requirement?  my thoughts posted a link to the settings pages for the AT&T relay servers, which you can use with the port 25 block in place?

 


j4kp07 wrote:

This is rather confusing.  I have sent a PM to support, with no response.  And when I call Tech Support they try and sale me a business account or a "Advanced Configuration" package with Connect Tech.


@ATTDmitriyCM , can you see why this gentleman got no response to his PM?

 

 

@j4kp07 , I don't know what your mail volumes are, but why is using port 25 a requirement?  my thoughts posted a link to the settings pages for the AT&T relay servers, which you can use with the port 25 block in place?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Nov 4, 2014 10:58:24 PM
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I would like this as well (Port 25 unblocked).  Who do I get in touch with?

 

Do I understand it right, that the AT&T relays are no longer available to new customers?

 

Thanks,

 Travis

I would like this as well (Port 25 unblocked).  Who do I get in touch with?

 

Do I understand it right, that the AT&T relays are no longer available to new customers?

 

Thanks,

 Travis

Re: Uverse Blocking SMTP port 25

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Nov 5, 2014 11:51:50 AM
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It seems that I would like to know what I need to do to unblock port 25 as well.

 

Please let me know.

 

Thank you. Smiley Happy

It seems that I would like to know what I need to do to unblock port 25 as well.

 

Please let me know.

 

Thank you. Smiley Happy

Re: Uverse Blocking SMTP port 25

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Nov 6, 2014 1:38:28 PM
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I sent a private message to the customer care link (green sticky message on top of page) and they called me 2 minutes later to do an account verification (you need to know your UVERSE pin#) and then they unblocked it.  Super quick and easy.

I sent a private message to the customer care link (green sticky message on top of page) and they called me 2 minutes later to do an account verification (you need to know your UVERSE pin#) and then they unblocked it.  Super quick and easy.

Re: Uverse Blocking SMTP port 25

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Jan 8, 2015 1:11:33 PM
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I have the same issue with port 25 that needs resolved, thank-you.

I have the same issue with port 25 that needs resolved, thank-you.

Re: Uverse Blocking SMTP port 25

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Jan 8, 2015 1:32:57 PM
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ACE - Expert

dmcclamma wrote:

I have the same issue with port 25 that needs resolved, thank-you.


Sigh.  Did you think about using your mail provider's ports other than 25?

 

However, if you're bound and determined, and since you can't seem to see my earlier post that says the following, let me try again:

 

Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.



dmcclamma wrote:

I have the same issue with port 25 that needs resolved, thank-you.


Sigh.  Did you think about using your mail provider's ports other than 25?

 

However, if you're bound and determined, and since you can't seem to see my earlier post that says the following, let me try again:

 

Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Uverse Blocking SMTP port 25

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Jan 9, 2015 9:51:32 AM
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Community Support

Hi @dmcclamma ,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.

Hi @dmcclamma ,

 

We have received your message and look forward to working with you to get this issue resolved.

 

-David T

Need more help?

Download the myAT&T App and click Fix It Now! Support Tools to get U-verse help. For more assistance, send a quick message to ATTU-verseCare. Be sure to include your account number, name, and contact number.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Uverse Blocking SMTP port 25

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