Ask a question
Search in U-verse Forums

U-verse Forums

Reply
Posted Apr 4, 2011
10:33:46 AM
View profile
User Guide for my 2Wire 3801HGV Gateway
Edited by bubbba on Apr 4, 2011 at 10:45:01 AM

I have just about exhausted all efforts to find this. I spent hours searching and hours waiting on the phone for Tech Support to find it. No one can seem to find this. AT&T technical support even called 2wire and they said they don't have it either. I can't believe 2Wire doesn't have one, please.

 

So anyone out there who has a .PDF of this manual, please, please, share it with me.

 

Much thanks...

I have just about exhausted all efforts to find this. I spent hours searching and hours waiting on the phone for Tech Support to find it. No one can seem to find this. AT&T technical support even called 2wire and they said they don't have it either. I can't believe 2Wire doesn't have one, please.

 

So anyone out there who has a .PDF of this manual, please, please, share it with me.

 

Much thanks...

0
(0)
  • Rate this reply
Accepted Solution

User Guide for my 2Wire 3801HGV Gateway

[ Edited ]
158,234 views
31 replies
(0) Me too
(0) Me too
Reply
View all replies
(31)
0
(0)
  • Rate this reply
View profile
Apr 4, 2011 11:09:46 PM
0
(0)
Expert

Here's a spec sheet, and I know I've seen the manual posted somewhere.

 

Here's a spec sheet, and I know I've seen the manual posted somewhere.

 

Re: User Guide for my 2Wire 3801HGV Gateway

2 of 32 (157,941 Views)
0
(0)
  • Rate this reply
View profile
Apr 5, 2011 6:05:25 AM
0
(0)
Scholar

 


spd2demun wrote:

Here's a spec sheet, and I know I've seen the manual posted somewhere.

 


 

Thanks for the reply. That's what tech support gave me, why, I don't know. My Father has Verizon FIOS and it's no problem getting the manuals for ANY of their gateways. He was even given a DVD at install time that included everything, Gateway Users Guide, Utilities, Trouble-Shooting Guide, Quick Install Guide, ect...

 

I will not give up looking for this. Well, not true, I will give up when I no longer need this Gateway.

 


spd2demun wrote:

Here's a spec sheet, and I know I've seen the manual posted somewhere.

 


 

Thanks for the reply. That's what tech support gave me, why, I don't know. My Father has Verizon FIOS and it's no problem getting the manuals for ANY of their gateways. He was even given a DVD at install time that included everything, Gateway Users Guide, Utilities, Trouble-Shooting Guide, Quick Install Guide, ect...

 

I will not give up looking for this. Well, not true, I will give up when I no longer need this Gateway.

Re: User Guide for my 2Wire 3801HGV Gateway

3 of 32 (157,921 Views)
0
(0)
  • Rate this reply
View profile
Apr 5, 2011 7:50:02 AM
0
(0)
Expert

What I find wild is that 2Wire can't offer it? Smiley Surprised

What I find wild is that 2Wire can't offer it? Smiley Surprised

Re: User Guide for my 2Wire 3801HGV Gateway

4 of 32 (157,912 Views)
0
(0)
  • Rate this reply
View profile
Apr 5, 2011 8:29:04 AM
0
(0)
Scholar

 


spd2demun wrote:

What I find wild is that 2Wire can't offer it? Smiley Surprised


 

Exactly! 2Wire is worthless for support on ANY AT&T device. I called 2Wire support and they almost seemed upset, told me that it's not their problem and to call U-Verse support. I called U-Verse support and they couldn't help me either. I feel like a YO-YO.

 

 


spd2demun wrote:

What I find wild is that 2Wire can't offer it? Smiley Surprised


 

Exactly! 2Wire is worthless for support on ANY AT&T device. I called 2Wire support and they almost seemed upset, told me that it's not their problem and to call U-Verse support. I called U-Verse support and they couldn't help me either. I feel like a YO-YO.

 

Re: User Guide for my 2Wire 3801HGV Gateway

5 of 32 (157,901 Views)
0
(0)
  • Rate this reply
View profile
Apr 5, 2011 8:36:43 AM
0
(0)
Expert

I can see not having a printed copy available, but everything is online these days.  Unreal!

I can see not having a printed copy available, but everything is online these days.  Unreal!

Re: User Guide for my 2Wire 3801HGV Gateway

6 of 32 (157,892 Views)
0
(0)
  • Rate this reply
View profile
Apr 5, 2011 10:55:34 AM
0
(0)
Guru

I have a .pdf of the manual for the 3800. not the 3801 but close.  Send me a pm with your email address and I'll send it to you.  You may also try this link, which is for the 2701 but may be close enough to answer some of your questions.

I have a .pdf of the manual for the 3800. not the 3801 but close.  Send me a pm with your email address and I'll send it to you.  You may also try this link, which is for the 2701 but may be close enough to answer some of your questions.

Re: User Guide for my 2Wire 3801HGV Gateway

7 of 32 (157,874 Views)
0
(0)
  • Rate this reply
View profile
Jul 6, 2011 12:16:28 PM
0
(0)
Contributor
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.

Re: User Guide for my 2Wire 3801HGV Gateway

8 of 32 (156,105 Views)
0
(0)
  • Rate this reply
View profile
Jul 31, 2011 3:09:01 AM
0
(0)
Expert

Thanks for the reply, but that is for the 2701, and we're looking for one for the 3801 (for Uverse).

 

Do you know where a copy of that can be viewed online?

 


bypass2000 wrote:
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.



Thanks for the reply, but that is for the 2701, and we're looking for one for the 3801 (for Uverse).

 

Do you know where a copy of that can be viewed online?

 


bypass2000 wrote:
Try http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf It's been there for a very long time.



Re: User Guide for my 2Wire 3801HGV Gateway

9 of 32 (155,406 Views)
0
(0)
  • Rate this reply
View profile
Jul 31, 2011 11:04:46 AM
0
(0)
Guru

I used to have a link to an address at FCC which led to the 3800 user manual, but that link doesn't work anymore.  I don't know if the FCC keeps copies in their database -- couldn't find anything just now, but I really don't know what I'm looking for.  I still have a .pdf of the 3800 manual, which I sent to the OP a while ago.  But it's not for the 3801.  The old link was:  https://fjallfoss.fcc.gov/prod/oet/forms/blobs/retrieve.cgi?attachment_id=652683&native_or_pdf=pdf  But, like I said, it doesn't work anymore.

 

Only reason I put it up is it may provide a hint for someone who wants to dig around in the FCC website (fcc.gov)  Wish I could help!

I used to have a link to an address at FCC which led to the 3800 user manual, but that link doesn't work anymore.  I don't know if the FCC keeps copies in their database -- couldn't find anything just now, but I really don't know what I'm looking for.  I still have a .pdf of the 3800 manual, which I sent to the OP a while ago.  But it's not for the 3801.  The old link was:  https://fjallfoss.fcc.gov/prod/oet/forms/blobs/retrieve.cgi?attachment_id=652683&native_or_pdf=pdf  But, like I said, it doesn't work anymore.

 

Only reason I put it up is it may provide a hint for someone who wants to dig around in the FCC website (fcc.gov)  Wish I could help!

Re: User Guide for my 2Wire 3801HGV Gateway

10 of 32 (155,388 Views)
0
(0)
  • Rate this reply
View profile
Jul 31, 2011 7:30:21 PM
0
(0)
Expert

It seems to be some great mystery, and one would think that ATT would have a link or .pdf on their site? Smiley Surprised  Thanks, for trying, TE. Smiley Happy

It seems to be some great mystery, and one would think that ATT would have a link or .pdf on their site? Smiley Surprised  Thanks, for trying, TE. Smiley Happy

Re: User Guide for my 2Wire 3801HGV Gateway

11 of 32 (146,194 Views)
0
(0)
  • Rate this reply
View profile
Aug 1, 2011 7:54:22 AM
0
(0)
Expert

I have the manual posted for download on my server:

 

http://www.danwilsonsoftware.com/dl/3800HGV-B.Manual.pdf

 

Note a few things:

 

  • This is the manual that was posted on the FCC's site before it disappeared.
  • This is a very early (only?) revision of the manual for the 3800HGV-B.  It refers to the coax connection as an "MCoA" connection, even though the final technology used was HPNA.
  • This manual appears to be based on an older unit, the 3700HGV-B, updated for the 3800HGV-B, so there are references in the manual to the 3700.
  • This manual is based on version 5.x of the RG firmware, this has been superceded by version 6.x, so all the screens are different and the functions are in different locations, even though most of those functions are still there.
  • There are areas in the manual where it talks about functions present in the generic 3800 firmware, some of which have been disabled or made inaccessible by AT&T.

 

As such, I don't know how useful this manual really is, but it's there if you want it.

 

I have the manual posted for download on my server:

 

http://www.danwilsonsoftware.com/dl/3800HGV-B.Manual.pdf

 

Note a few things:

 

  • This is the manual that was posted on the FCC's site before it disappeared.
  • This is a very early (only?) revision of the manual for the 3800HGV-B.  It refers to the coax connection as an "MCoA" connection, even though the final technology used was HPNA.
  • This manual appears to be based on an older unit, the 3700HGV-B, updated for the 3800HGV-B, so there are references in the manual to the 3700.
  • This manual is based on version 5.x of the RG firmware, this has been superceded by version 6.x, so all the screens are different and the functions are in different locations, even though most of those functions are still there.
  • There are areas in the manual where it talks about functions present in the generic 3800 firmware, some of which have been disabled or made inaccessible by AT&T.

 

As such, I don't know how useful this manual really is, but it's there if you want it.

 

Re: User Guide for my 2Wire 3801HGV Gateway

12 of 32 (146,184 Views)
0
(0)
  • Rate this reply
View profile
Aug 1, 2011 12:33:13 PM
0
(0)
Expert

Thanks for that!

 

 

Thanks for that!

 

 

Re: User Guide for my 2Wire 3801HGV Gateway

13 of 32 (146,171 Views)
0
(0)
  • Rate this reply

Re: User Guide for my 2Wire 3801HGV Gateway

14 of 32 (144,047 Views)
Solution
0
(0)
  • Rate this reply
View profile
Nov 26, 2011 2:00:57 PM
0
(0)
Expert

THANK YOU for finding that, and posting it!


arasbane wrote:
Here http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

 

THANK YOU for finding that, and posting it!


arasbane wrote:
Here http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

 

Re: User Guide for my 2Wire 3801HGV Gateway

15 of 32 (144,042 Views)
0
(0)
  • Rate this reply
View profile
Nov 26, 2011 2:13:09 PM
0
(0)
ACE - Expert
Edited by mibrnsurg on Nov 26, 2011 at 2:15:13 PM

It must be stated that not all items in that PDF have been implemented by ATT, so it's good for general reference. but don't try looking for items ATT has locked out or are irrelevant. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

It must be stated that not all items in that PDF have been implemented by ATT, so it's good for general reference. but don't try looking for items ATT has locked out or are irrelevant. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: User Guide for my 2Wire 3801HGV Gateway

[ Edited ]
16 of 32 (144,040 Views)
0
(0)
  • Rate this reply
View profile
Nov 26, 2011 3:09:33 PM
0
(0)
Expert

Think that has always been true, and is the same for the 3800, IIRC?

Think that has always been true, and is the same for the 3800, IIRC?

Re: User Guide for my 2Wire 3801HGV Gateway

17 of 32 (144,034 Views)
0
(0)
  • Rate this reply
View profile
Nov 29, 2011 8:35:03 PM
0
(0)
Tutor
That is so sad and so not user friendly. I got yo-yo'ed between UVerse Tech Support and Connect Tech. Spent over 1 hour but am still without a solution.
That is so sad and so not user friendly. I got yo-yo'ed between UVerse Tech Support and Connect Tech. Spent over 1 hour but am still without a solution.

Re: User Guide for my 2Wire 3801HGV Gateway

18 of 32 (143,915 Views)
0
(0)
  • Rate this reply
View profile
Dec 14, 2011 1:18:20 PM
0
(0)
Mentor

How about this directly from 2Wire?

http://www.2wire.com/pages/pdfs/3801.pdf

How about this directly from 2Wire?

http://www.2wire.com/pages/pdfs/3801.pdf

Re: User Guide for my 2Wire 3801HGV Gateway

19 of 32 (143,447 Views)
0
(0)
  • Rate this reply
View profile
Dec 14, 2011 6:53:14 PM
0
(0)
Mentor
That's a sales brochure, not a user guide.
That's a sales brochure, not a user guide.

Re: User Guide for my 2Wire 3801HGV Gateway

20 of 32 (143,431 Views)
0
(0)
  • Rate this reply
View profile
Dec 14, 2011 7:00:31 PM
0
(0)
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

21 of 32 (142,047 Views)
0
(0)
  • Rate this reply
View profile
Dec 18, 2011 7:05:21 PM
0
(0)
Teacher

2wire 2701/3800/3801 which has 6.3.x.x firmware have the same GUI.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

2wire 2701/3800/3801 which has 6.3.x.x firmware have the same GUI.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: User Guide for my 2Wire 3801HGV Gateway

22 of 32 (142,002 Views)
0
(0)
  • Rate this reply
View profile
Dec 19, 2011 1:48:57 PM
0
(0)
Contributor

I am scheduled to upgrade from the 6 MBPS DSL service to the 12 MBPS Uverse service which uses the 2Wire 3801.  After reading some of the threads on this forum I am concerned that the service will not work at initial installation.  Is there a known issue with the 12 MBPS service?  Is it related to the 2Wire 3801 modem?

I am scheduled to upgrade from the 6 MBPS DSL service to the 12 MBPS Uverse service which uses the 2Wire 3801.  After reading some of the threads on this forum I am concerned that the service will not work at initial installation.  Is there a known issue with the 12 MBPS service?  Is it related to the 2Wire 3801 modem?

Re: User Guide for my 2Wire 3801HGV Gateway

23 of 32 (141,977 Views)
0
(0)
  • Rate this reply
View profile
Dec 19, 2011 4:35:26 PM
0
(0)
Expert
Most customers have a successful installation. If your installation has issues after the install, please start a new thread on this forum and we'll be happy to help find out what's wrong.
Most customers have a successful installation. If your installation has issues after the install, please start a new thread on this forum and we'll be happy to help find out what's wrong.

Re: User Guide for my 2Wire 3801HGV Gateway

24 of 32 (141,969 Views)
0
(0)
  • Rate this reply

Re: User Guide for my 2Wire 3801HGV Gateway

25 of 32 (140,697 Views)
0
(0)
  • Rate this reply
View profile
Sep 4, 2012 7:50:23 AM
0
(0)
Contributor
Edited by Taylarie on Sep 4, 2012 at 7:52:39 AM

Hi Texas Ed, you mentioned having a pdf of the 3800 2Wire Router manual and I wondered if you would send it to me.  I'm shooting trouble on the DHCP and it would really be handy to have.

 

{Personal content removed for your safety}

 

Thanks.

 

bladog

Hi Texas Ed, you mentioned having a pdf of the 3800 2Wire Router manual and I wondered if you would send it to me.  I'm shooting trouble on the DHCP and it would really be handy to have.

 

{Personal content removed for your safety}

 

Thanks.

 

bladog

Re: User Guide for my 2Wire 3801HGV Gateway

[ Edited ]
26 of 32 (130,470 Views)
0
(0)
  • Rate this reply
View profile
Sep 4, 2012 8:21:46 AM
0
(0)
Expert

Re: User Guide for my 2Wire 3801HGV Gateway

27 of 32 (130,462 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Jan 10, 2013 10:55:09 AM
0
(0)
Teacher

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf 

 

found it..... hope it helps but I can't find what I need...

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf 

 

found it..... hope it helps but I can't find what I need...

Re: User Guide for my 2Wire 3801HGV Gateway

28 of 32 (114,617 Views)
0
(0)
  • Rate this reply
View profile
Apr 11, 2013 5:33:42 PM
0
(0)
Contributor

Re: User Guide for my 2Wire 3801HGV Gateway

29 of 32 (98,115 Views)
0
(0)
  • Rate this reply
View profile
Sep 20, 2013 2:55:13 PM
0
(0)
Voyager

Without any support from AT&T, the 3801HGV User Guide, Version 1.0, may be found at:

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

This 128 page version is helpful.  However, some of the webpages found when going to 192.168.1.254 may look a little different.  These pages are updated and version 1.0 may not always show the latest form.

Without any support from AT&T, the 3801HGV User Guide, Version 1.0, may be found at:

http://hackingbtbusinesshub.files.wordpress.com/2011/11/3801hgv_user_guide_rev-1-0.pdf

This 128 page version is helpful.  However, some of the webpages found when going to 192.168.1.254 may look a little different.  These pages are updated and version 1.0 may not always show the latest form.

Re: User Guide for my 2Wire 3801HGV Gateway

30 of 32 (65,238 Views)
Share this post
Share this post