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Posted Feb 24, 2014
11:27:16 AM
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U-verse 45mbps Gateway
Edited by frag06 on Feb 24, 2014 at 11:49:10 AM

Hello,

 

I currently have U-verse phone, tv, and internet. My internet is 18mbps, and I want to upgrade to at least 24mbps. 24mbps is acutally only going to cost me one dollar more per month (18mbps is $65, 24mbps is $66). Also, customer support gave me a promo for 45mbps at $66/month for six months. Smiley Happy

 

What I want to know is what kind of gateway/modem are they going to install? I currently have the Pace 4111N, I believe. I absolutly do not want another 3800, 3801 or any of the sort. We used to have a problem during the summer when it would thunderstorm. Everytime lightning would flash or strike, the tv would freeze and pixelate or just have artifacts everwhere (took them two years and dozens of calls to fix the problem). Ever since they installed the 4111N though, we haven't had that problem anymore.

 

The customer support agent told me they won't install the "old" gateway, but who knows what that means. I have had some techs that are very knowledgable and some that just didn't seem to care. I really don't want to get stuck with another bad gateway. Any insight would be a big help.

 

Thanks.

 

 

Hello,

 

I currently have U-verse phone, tv, and internet. My internet is 18mbps, and I want to upgrade to at least 24mbps. 24mbps is acutally only going to cost me one dollar more per month (18mbps is $65, 24mbps is $66). Also, customer support gave me a promo for 45mbps at $66/month for six months. Smiley Happy

 

What I want to know is what kind of gateway/modem are they going to install? I currently have the Pace 4111N, I believe. I absolutly do not want another 3800, 3801 or any of the sort. We used to have a problem during the summer when it would thunderstorm. Everytime lightning would flash or strike, the tv would freeze and pixelate or just have artifacts everwhere (took them two years and dozens of calls to fix the problem). Ever since they installed the 4111N though, we haven't had that problem anymore.

 

The customer support agent told me they won't install the "old" gateway, but who knows what that means. I have had some techs that are very knowledgable and some that just didn't seem to care. I really don't want to get stuck with another bad gateway. Any insight would be a big help.

 

Thanks.

 

 

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Feb 24, 2014 12:05:45 PM
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Edited by BeeBeeSA on Feb 24, 2014 at 12:06:49 PM

If you get the 45/6 they will install a NVG589 which requires 2 pair where a regular gateway/router only takes 1.

 

This is a fairly new gateway.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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U-verse 45mbps Gateway

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Edited by BeeBeeSA on Feb 24, 2014 at 12:06:49 PM

If you get the 45/6 they will install a NVG589 which requires 2 pair where a regular gateway/router only takes 1.

 

This is a fairly new gateway.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

If you get the 45/6 they will install a NVG589 which requires 2 pair where a regular gateway/router only takes 1.

 

This is a fairly new gateway.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-verse 45mbps Gateway

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Feb 24, 2014 12:16:54 PM
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Thank you for the reply!

 

Do you know if they will have to replace it if I downgrade to 24mbps? I don't know why they would, but I don't want to go through multiple installs.

 

Can you please elaborate on what you mean by "2 pair", not sure what that means.

 

Thanks again.

Thank you for the reply!

 

Do you know if they will have to replace it if I downgrade to 24mbps? I don't know why they would, but I don't want to go through multiple installs.

 

Can you please elaborate on what you mean by "2 pair", not sure what that means.

 

Thanks again.

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Feb 24, 2014 12:41:56 PM
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frag06 wrote:

Thank you for the reply!

 

Do you know if they will have to replace it if I downgrade to 24mbps? I don't know why they would, but I don't want to go through multiple installs.

 

Can you please elaborate on what you mean by "2 pair", not sure what that means.

 

Thanks again.


Normally they do not change out the RG on a downgrade (hoping that you'll want to re-up).  However, note that the NVG 589 is a monthly rental, where the other is $100 up-front.


frag06 wrote:

Thank you for the reply!

 

Do you know if they will have to replace it if I downgrade to 24mbps? I don't know why they would, but I don't want to go through multiple installs.

 

Can you please elaborate on what you mean by "2 pair", not sure what that means.

 

Thanks again.


Normally they do not change out the RG on a downgrade (hoping that you'll want to re-up).  However, note that the NVG 589 is a monthly rental, where the other is $100 up-front.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: U-verse 45mbps Gateway

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Feb 24, 2014 1:01:06 PM
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Edited by frag06 on Feb 24, 2014 at 1:01:53 PM

They are already charging me for the Pace 4111N, so shouldn't make a difference unless the fee is higher.

 

Thanks for the info.

They are already charging me for the Pace 4111N, so shouldn't make a difference unless the fee is higher.

 

Thanks for the info.

Re: U-verse 45mbps Gateway

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Feb 24, 2014 10:32:53 PM
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Frag06, double check your gateway, the 4111N is a DSL unit, not a vdsl unit.
If you currently have uverse iptv service, the 3800, 3801, 3812(inid) or 589.

If know not 3800 or 3801 then you already have a 589, will keep same gateway, the tech will need to do additional work at crossbox, serving terminal, nid, home run connection to provide second pair for bonded install.
Frag06, double check your gateway, the 4111N is a DSL unit, not a vdsl unit.
If you currently have uverse iptv service, the 3800, 3801, 3812(inid) or 589.

If know not 3800 or 3801 then you already have a 589, will keep same gateway, the tech will need to do additional work at crossbox, serving terminal, nid, home run connection to provide second pair for bonded install.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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