Contributor
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1 Message
If I cancel U-verse, can I get my old high-speed DSL back?
I called AT&T and got two different answers.
The first service rep said "No," I couldn't go back to my old wireless plan because AT&T no longer offers high speed DSL packages (my service area is Hollywood, California.)
When I called a second time, I was told, "Yes," I could return to my old high-speed DSL plan as part of the 30 Day U-verse Guarantee. This new rep just expected me to believe him over the previous rep, without being able to either send me something in writing, or pass me up
the ladder to his supervisor.
So, could someone please tell me...which answer is true? Can I, or can't I, return to high-speed DSL if I cancel U-verse?
Thanks!
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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35K Messages
8 years ago
No. The switch from DSL is irreversable.
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@SmilingScribe ATT is shutting down the old ADSL Internet as it was really linked to POTS phone service they have plans to shut down starting next year.
ATT only wants the Uverse brand of ADSL 2+, VDSL 2 and Gigapower to exist for customer needs in the future. 😉
Chris
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dg1205
Contributor
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1 Message
8 years ago
DSL IS BEING GRANDFATHERED OUT IN ALL AREAS. MESSAGE FROM TECH SUPPORT
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JefferMC
ACE - Expert
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35K Messages
8 years ago
Uh, yeah. Old news. Hardly worth shouting.
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