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Posted Sep 12, 2011
12:52:07 PM
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Att Uverse Installation

Hi

 

My family and I are getting Att Uverse Internet and Phone tomorrow.

 

My questions are these:

 

Does someone from Att come to help with the installation or do I have to do it? If a person comes, how long does the installation usually take?

 

Also when doing the online registration process for Uverse Internet, the instructions say I need a 4 digit password?

I never recieved one and customer service told me the answer to the security question to talk to them is it.

Hi

 

My family and I are getting Att Uverse Internet and Phone tomorrow.

 

My questions are these:

 

Does someone from Att come to help with the installation or do I have to do it? If a person comes, how long does the installation usually take?

 

Also when doing the online registration process for Uverse Internet, the instructions say I need a 4 digit password?

I never recieved one and customer service told me the answer to the security question to talk to them is it.

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Sep 12, 2011 2:04:10 PM
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Professor
Edited by jfw on Sep 12, 2011 at 2:09:01 PM

If you signed up for the self install, then you're on your own. If you want a tech to do the install there is usually an installation fee of $149, if you get TV service, the install fee is waived.

 

Not sure about the PW, it's been a long time, I believe I used the last 4 of my SS# as a temp.

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Att Uverse Installation

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Sep 12, 2011 2:01:14 PM
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The tech from ATT will do it. Just make sure that the person who handles all of the technical stuff in the household is the one there. My neighbor has her RG sitting on top of her desktop, which sits next to her computer. From there, since she got TV, they placed a phone jack for the telephone feed of Cat-5e for the RG to receive a connection, and just plugged into the phone jack that was already there, so her phones in the house would have service. Time wise, it depends on how old the drop from the pole or box to your home, and how bad the inside wiring is for the telephone, if any odd changes were made earlier, and they have to clean it up.

Just remember, you are in control, and if you do not feel comfortable, stop them before they start any work. I spent five minutes visiting with my tech before we started, by walking through the home, and showing our current setup for the network, and where I have my LAN set up downstairs for distribution, and placement of the equipment. Tech's love me, since I have a easy clean set up, and everything is cat-5e, already wired.

Tonight, just go through surveying your setup that you have already, and look at where the telephone enters your home or apartment, so you get an idea of the scope of work. Also, go to http://www.uverserealtime.com and download the tool, since it will help if you have any problems with your service, and also can allow for monitoring of usage. Post back if you have any questions tomorrow.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________
The tech from ATT will do it. Just make sure that the person who handles all of the technical stuff in the household is the one there. My neighbor has her RG sitting on top of her desktop, which sits next to her computer. From there, since she got TV, they placed a phone jack for the telephone feed of Cat-5e for the RG to receive a connection, and just plugged into the phone jack that was already there, so her phones in the house would have service. Time wise, it depends on how old the drop from the pole or box to your home, and how bad the inside wiring is for the telephone, if any odd changes were made earlier, and they have to clean it up.

Just remember, you are in control, and if you do not feel comfortable, stop them before they start any work. I spent five minutes visiting with my tech before we started, by walking through the home, and showing our current setup for the network, and where I have my LAN set up downstairs for distribution, and placement of the equipment. Tech's love me, since I have a easy clean set up, and everything is cat-5e, already wired.

Tonight, just go through surveying your setup that you have already, and look at where the telephone enters your home or apartment, so you get an idea of the scope of work. Also, go to http://www.uverserealtime.com and download the tool, since it will help if you have any problems with your service, and also can allow for monitoring of usage. Post back if you have any questions tomorrow.
________________________________________________________________

"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!

Stimpy: So what'll happen?

Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
________________________________________________________________

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Sep 12, 2011 2:04:10 PM
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Professor
Edited by jfw on Sep 12, 2011 at 2:09:01 PM

If you signed up for the self install, then you're on your own. If you want a tech to do the install there is usually an installation fee of $149, if you get TV service, the install fee is waived.

 

Not sure about the PW, it's been a long time, I believe I used the last 4 of my SS# as a temp.

If you signed up for the self install, then you're on your own. If you want a tech to do the install there is usually an installation fee of $149, if you get TV service, the install fee is waived.

 

Not sure about the PW, it's been a long time, I believe I used the last 4 of my SS# as a temp.

Re: Att Uverse Installation

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Sep 12, 2011 4:02:30 PM
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the last 4 of my SS# worked. thank you! you saved me a lot of time waiting on the phone jfw.

thank you too greg zoll
the last 4 of my SS# worked. thank you! you saved me a lot of time waiting on the phone jfw.

thank you too greg zoll

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Sep 12, 2011 8:22:24 PM
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YW!    Let us know how the install goes.

YW!    Let us know how the install goes.

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