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why was a purchased unlocked device locked by AT&T?

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Teacher

why was a purchased unlocked device locked by AT&T?

well I am trying to get my phone updated and this seems to be one of  the reported problems

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Message 1 of 19
Administrator

Re: why was a purchased unlocked device locked by AT&T?

Hello @haroldboring,

 

We'd be more than happy to take a closer look into your concerns. We'll need some more details in order for us to better assist you. Where did you purchase this device from? What kind of cell phone is this? Did you unlock this device after using it with a different carrier, or did you unlock it after using it with wireless service from AT&T? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 19
ACE - Sage

Re: why was a purchased unlocked device locked by AT&T?

If you actually bought an unlocked Samsung phone, it can’t lock to At&t.   If it boots with At&t boot screen, it’s a locked At&t phone.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 19
Teacher

Re: why was a purchased unlocked device locked by AT&T?

is there any way I can tell through any phone information like build number ECT...? thank you

Message 4 of 19
ACE - Sage
Solution
Accepted by topic author
Accepted by haroldboring
‎07-22-2019 4:34 PM

Re: why was a purchased unlocked device locked by AT&T?

The box would have identified which version before you opened it.  Once you boot the phone, it boots with At&t - or not.  If it came with a SIM card for At&t.   

   At&t took its build numbers off the website, so no luck there.

 Model numbers often end in ‘a’

 

Why do you think it’s locked?

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 19
Teacher

Re: why was a purchased unlocked device locked by AT&T?

I tried to change carries told there was a lock from AT&T given unlock code from AT&T upon advice received tyavm I called AT&T phone is not locked still however have to ups phone if I want update tyavm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message 6 of 19
ACE - Sage

Re: why was a purchased unlocked device locked by AT&T?

@haroldboring  Wrote: I tried to change carries told there was a lock from AT&T given unlock code from AT&T upon advice received tyavm I called AT&T phone is not locked still however have to ups phone if I want update tyavm

 

auto correct failed you.  Not sure what tyavm is suppose to be.  If you purchased an At&t version, it won’t convert to Verizon or sprint until after the next OS update, which would be 9 months away.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 19
Administrator

Re: why was a purchased unlocked device locked by AT&T?

Greetings @haroldboring!

 

Allow us to assist. We advise that you try removing and reinserting your current carrier's SIM card or using another SIM card altogether as damaged or incorrect SIM card placement may be the cause of your current experience.

 

We hope this info helps.

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 19
Teacher

Re: why was a purchased unlocked device locked by AT&T?

thank you all very much

Message 9 of 19
Administrator

Re: why was a purchased unlocked device locked by AT&T?

Hi @haroldboring

 

Did the SIM card suggestion work for you?

 

Darais, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 19
Teacher

Re: why was a purchased unlocked device locked by AT

actually I have given up
Message 11 of 19
Teacher

Re: why was a purchased unlocked device locked by AT

it's not locked
Message 12 of 19
Teacher

Re: why was a purchased unlocked device locked by AT

it's not locked

Message 13 of 19
ACE - Expert

Re: why was a purchased unlocked device locked by AT


@haroldboring wrote:

it's not locked


What carrier are you using the phone on and what phone is it..

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 19
ACE - Sage

Re: why was a purchased unlocked device locked by AT

@haroldboring 

Really would help if you supplied more information.  

Is it carrier branded?

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 19
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