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software update problem

software update problem

I have a galaxy s5 and im trying to update my andriod software to the new 5.0 update released on the 8th but it says i dont have the space available to update, its like a 1.5gb update file and i have 9.85gb free

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Message 1 of 11
ACE - Expert

Re: software update problem

do you have 3 gig free on the phone?  Dont count the sd card.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 11

Re: software update problem

I have 9.72 gigs free on the device 14 on SD card I've also tried restarting taking out the Sim and SD car but I'm still having the problem

Message 3 of 11
ACE - Expert

Re: software update problem

my suggestion is taking the device to a samsung experience center inside a best buy.  They can flash the proper firmware for you.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 11
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎09-30-2015 1:39 AM

Re: software update problem

I did a factory reset and that seemed to fix the problem
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Message 5 of 11
ACE - Expert

Re: software update problem

glad you got it updated.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11
Scholar

Re: software update problem

After the update, I was having serious battery drain issues. This morning my phone just started rebooting every 5 minutes. Finally had to do a Factory Reset on it. Hopefully that'll fix both of those problems. 

 

AT&T took their time releasing the update, but obviously they failed miserably in testing.......

Message 7 of 11
ACE - Expert

Re: software update problem

@omrebel

 

testing is not the problem.  ATT should just make everyone wipe there phones during the upgrade process.  There are to many apps out there that are not working with lollipop the best.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11
ACE - Professor

Re: software update problem

It's also important to wipe the cache partition after updating.  A factory reset doesn't do that, and there's surely some rubbish to be removed after the switch from Dalvik to ART.  This guide has some helpful tips:  

 

S5 Lollipop Update Problems - Dummies Guide

 

Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Select "Accept as Solution" to help others with the same issue find an answer.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 11
Professor

Re: software update problem


@omrebel wrote:

After the update, I was having serious battery drain issues. This morning my phone just started rebooting every 5 minutes. Finally had to do a Factory Reset on it. Hopefully that'll fix both of those problems. 

 

AT&T took their time releasing the update, but obviously they failed miserably in testing.......


What??? You mean AT&T didn't test lollipop with the over one million apps available? Shame on them!! Of course if they had, it wouldn't be out for at least another year and people would be complaining about what's taking so long?



"Customers helping customers; not always successfully"
Message 10 of 11
Scholar

Re: software update problem


@Busternutt wrote:

@omrebel wrote:

After the update, I was having serious battery drain issues. This morning my phone just started rebooting every 5 minutes. Finally had to do a Factory Reset on it. Hopefully that'll fix both of those problems. 

 

AT&T took their time releasing the update, but obviously they failed miserably in testing.......


What??? You mean AT&T didn't test lollipop with the over one million apps available? Shame on them!! Of course if they had, it wouldn't be out for at least another year and people would be complaining about what's taking so long?


I'm guessing you just have a reading comprehension problem, but I'll go ahead and point out that at no time did I mention testing the update with other apps. But it's okay - I won't hold your inability to comprehend what was posted against you. You may have had a rough day at school, being bullied by the girl that sits in the desk behind you, and you just needed to boost your ego without fear of retribution from those mean school bullies. Now run along and let the adults talk on here.

Message 11 of 11
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