Explore & discover

Helpful Links

lost phone found


lost phone found

Six months ago I lost my samsung note 8 phone.  I have been an att customer for 15 years.  I needed a phone in my business, so I made an insurance claim on my account and in 24 hours received a new replacement phone.   A couple of months later I found my note 8.   A few days ago I tried using my "lost " note 8 and learned that it has been blocked for use on the ATT network.  It is a good phone and I could certainly use it in my business as a backup phone.  How might I go about getting it unblocked from the ATT network.

Message 1 of 2
ACE - Sage
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎07-22-2019 1:54 PM

Re: lost phone found

Nope.   Just like when you make an insurance claim on a totaled car. The totaled car Then belongs to insurance provider.  This is exactly the same thing.  Asurion blacklisted your old phone and they own it you cannot use it. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support