Thanks for reaching out! We'd certainly love to get your visual voicemail back up and running. We'd like to know more about this situation. When attempting to access your voicemail, what error message are you encountering? When did this issue begin happening? Did you recently make any changes to your device?
Apart from these questions, you can also try some basic troubleshooting options with our Troubleshoot & Resolve tool. You'll need to select your device to begin. Afterwards, you can select Voicemail beneath Service/network issues. Follow the steps and see if this helps. We look forward to your response!
Collin, AT&T Community Specialist
Need help? Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
If you have an ATT branded you don’t need the app. VVM is built in the the phone app.
To access, open the dialer app
If you use prepaid, you cannot use visual voicemail
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever* *The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.