Contributor
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2 Messages
Visual Voicemail not working on Samsung Galaxy s10+
The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled.
Contributor
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2 Messages
The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled.
Karaheather
Contributor
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1 Message
5 years ago
Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app So I confirm it does work for some on prepaid. Not sure why some and not others, just offering my experience. 😌😌
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Sorry, I missed your reply notification. You were told wrong. At&t phones have full services. A non branded Samsung will not get advanced calling, or Wifi calling or use of built in VVM. If you can download the AT&T VVM app it should work in place of the built in.
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photomel
Tutor
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4 Messages
5 years ago
I am having the same exact problem. I just spent 3 hours online with Samsung.
The problem says resolved but i dont see a solution and i read the whole chain.
Did anyone actually get the icon to appear and get visual voicemail to work on their unlocked phone?
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Samsungissues
Contributor
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1 Message
5 years ago
No,vvm not working. A T & T says it's a software thing with Samsung. I spent 2 hours with them & got nowhere. This is ridiculous. Samsung should know better
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formerlyknownas
ACE - Sage
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116.6K Messages
5 years ago
Verizon Samsung’s won’t send or receive text. 😆. I got out of Samsung just in time!
Pixel 3 xl wouldn’t will over Samsung in a beauty contest, but they work.
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RonGee57
Contributor
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2 Messages
5 years ago
Came here for a solution for my S10+ but from what I am seeing here Samsung did ao much but not enough and yes, they should've known better. I have the Visual Voicemail icon and it only halfway works. I can access the app and see the callers name and number but all it does is let me listen. It does not transcribe it into text the way I'm use to.
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Qwertyuiop123
Tutor
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2 Messages
4 years ago
Yeah just switch to T-Mobile or Google-fi vvm is free and included. And have free international data. att is a ripeoff!
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Qwertyuiop123
Tutor
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2 Messages
4 years ago
That's because att is terrible. You should switch to T-Mobile or project-fi. Vvm just works and you get free international data when you travel included. Att just takes your money and charges stupid fees.
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formerlyknownas
ACE - Sage
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116.6K Messages
4 years ago
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gsmalls
Contributor
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1 Message
4 years ago
Here is the question.... I have spent upward of 5 hours on the phone with AT&T support with the same issue. I have also gone to there advanced level support. They re-provisioned the voicemail and we still do not have visual voicemail which is supposed to be a part of the phone app. I have downloaded the latest security patches as well, up to and including November 26th. I have found on the internet, that someone with T-Mobile discovered, that if you get an unlocked phone, you lose visual voicemail (which is part of the phone app) and Voice over LTE which is enabled and disabled under the Network menu as VoLTE (enable/disable). I just bought the unlocked version of the Samsung Galaxy s10+ and it does not have that menu option either. This issue has yet to be resolved with the AT&T support, even at their highest levels of support. I just downloaded the latest security patch released December 1 2019, and this has not resolve the issue either. as the article said, I believe it is the unlocked version of the phone itself.
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