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Visual Voicemail not working on Samsung Galaxy s10+

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Visual Voicemail not working on Samsung Galaxy s10+

The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled. 

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Message 1 of 16
ACE - Sage

Re: Visual Voicemail not working on Samsung Galaxy s10+

Are you using prepaid?   Prepaid does not have VVM

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 2 of 16
Contributor

Re: Visual Voicemail not working on Samsung Galaxy s10+

No not prepaid.
Message 3 of 16
ACE - Sage

Re: Visual Voicemail not working on Samsung Galaxy s10+

If you are postpaid and using an AT&T brand device, you don’t use the app.  VVM is built into the phone app.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 16
Contributor

Re: Visual Voicemail not working on Samsung Galaxy s10+

I am having same problem. There is no Visual Voice Mail icon in the phone app.

Screenshot_20190317-170847_Phone.jpg

Message 5 of 16
ACE - Sage

Re: Visual Voicemail not working on Samsung Galaxy s10+

It looks like you didn’t turn on advanced calling features.  

https://www.att.com/devicehowto/index.html#!/?make=Samsung&model=SamsungSMG975U

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 16
Contributor

Re: Visual Voicemail not working on Samsung Galaxy s10+

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.

Message 7 of 16
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ACE - Expert

Re: Visual Voicemail not working on Samsung Galaxy s10+


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


your using a branded ATT s10+?  Or one you bought unlocked from Samsung?

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Message 8 of 16
ACE - Sage

Re: Visual Voicemail not working on Samsung Galaxy s10+


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


Short cut is Open settings and type it into search bar.  

(And read the previous posts in the thread)

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 16
Contributor

Re: Visual Voicemail not working on Samsung Galaxy s10+

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 

Message 10 of 16
Contributor

Re: Visual Voicemail not working on Samsung Galaxy s10+

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌

Message 11 of 16
ACE - Sage

Re: Visual Voicemail not working on Samsung Galaxy s10+


@sfdavid wrote:

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 


Sorry, I missed your reply notification.  You were told wrong.  At&t phones have full services.  A non branded Samsung will not get advanced calling, or Wifi calling or use of built in VVM.  If you can download the AT&T VVM app it should work in place of the built in.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 16
ACE - Sage
Solution
Accepted by topic author
Accepted by eahom027
‎04-19-2019 10:37 AM

Re: Visual Voicemail not working on Samsung Galaxy s10+


@Karaheather wrote:

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌


Not on prepaid.  VVM isn’t available unless you have an iPhone.  VVM is built into iPhones, for android phones it’s a carrier service.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 13 of 16
Tutor

Re: Visual Voicemail not working on Samsung Galaxy s10+

I am having the same exact problem. I just spent 3 hours online with Samsung. 

The problem says resolved but i dont see a solution and i  read the whole chain. 

Did anyone actually get the icon to appear and get visual voicemail to work on their unlocked phone? 

Message 14 of 16
Contributor

Re: Visual Voicemail not working on Samsung Galaxy s10+

No,vvm  not working. A T & T says it's a software thing with Samsung.  I spent 2 hours with them & got nowhere. This is ridiculous. Samsung should know better  

 

Message 15 of 16
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