The Samsung Galaxy S24
eahom027's profile

Contributor

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2 Messages

Saturday, March 16th, 2019 4:47 AM

Visual Voicemail not working on Samsung Galaxy s10+

The visual Voicemail app says voicemail not working or have plan that doesn't include visual Voicemail. App is installed and enabled. 

Accepted Solution

Official Solution

ACE - Sage

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116.6K Messages

5 years ago


@Karaheather wrote:

Visual transcribed voicemail was working on my note 9, and I am on the $45 prepaid plan. Switched to s10 plus and no longer logs me in on app  So I confirm it does work for some on prepaid.  Not sure why some and not others, just offering my experience. 😌😌


Not on prepaid.  VVM isn’t available unless you have an iPhone.  VVM is built into iPhones, for android phones it’s a carrier service.  

ACE - Sage

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116.6K Messages

5 years ago

Are you using prepaid?   Prepaid does not have VVM

 

Contributor

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2 Messages

5 years ago

No not prepaid.

ACE - Sage

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116.6K Messages

5 years ago

If you are postpaid and using an AT&T brand device, you don’t use the app.  VVM is built into the phone app.

 

Contributor

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3 Messages

5 years ago

I am having same problem. There is no Visual Voice Mail icon in the phone app.

Screenshot_20190317-170847_Phone.jpg

1 Attachment

ACE - Sage

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116.6K Messages

5 years ago

It looks like you didn’t turn on advanced calling features.  

https://www.att.com/device-support/index/Samsung/SamsungSMG975U/

 

(edited)

Contributor

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3 Messages

5 years ago

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.

ACE - Expert

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23.9K Messages

5 years ago


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


your using a branded ATT s10+?  Or one you bought unlocked from Samsung?

ACE - Sage

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116.6K Messages

5 years ago


@sfdavid wrote:

@lizdance40: I don't see anything about "advanced calling features" at the link you sent.


Short cut is Open settings and type it into search bar.  

(And read the previous posts in the thread)

 

Contributor

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3 Messages

5 years ago

@lizdance40: Thanks for your help.

 

Can you post a screen shot of the "Advanced Calling Features" menu....I don't have that. My AT&T store didn't have any phones in stock to see if a locked phone has different options than a unlocked phone.


I bought an unlocked phone from Samsung. I asked the AT&T store which phone I should preorder: unlocked or locked. I got the advice from the AT&T store to buy the unlocked. I asked if I'd miss out on any features and they said no. After I received my phone and could not get visual voice mail to work, I was told by the 3 people in the store that this is not a problem with the phone being unlocked. During that same 3 hour plus visit, I spoke with on line technical support from AT&T and Samsung and they both said this is not an issue with an unlocked phone.

 

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