Explore & discover

Helpful Links

Unlocking a phone

Contributor

Unlocking a phone

How do I unlock my old device that has been factory reset? I'm trying to activate my old phone onto a different wireless carriers but the phone needs to be unlocked. I factory reset it. How do I fix this? Please help.
58,336 Views
Message 1 of 67
Contributor

Re: Unlocking a phone

My Samsung phone was accidentally locked and I can recall the  pass word

Message 46 of 67
Tutor

Re: Unlocking a phone

If your phone is simply protected by a password or fingerprint you can wipe your device to get past that problem. In most cases you turn your device off. Then turn it on but quickly hold power + volume up + home. Wipe Data/Factory Reset.

 

If your phone is frp "factory reset protected" this is through Google. You need to figure out which Google account you locked it under then unlock the frp. Now you can perform a factory reset as I described above. (In some cases I think it is possible to have FRP through Samsung also. You would probably remember having a Samsung account for that)

Message 47 of 67
Contributor

Re: Unlocking a phone

Hello, I bought the phone model, iPhone 6s in U.S.

 

model: F8VS610MGRXW

IMEI : [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

 

I have to do work and travel but my iPhone 6s is locked to the operator AT&T, I’m from (Thailand), and in my country it does not work with my operator
please unlock
thanks in advance

Message 48 of 67
Contributor

Re: Unlocking a phone

i applied for unlocking my s7 active phone 10 days ago , but still no results , in progress , my imei # ***

, so how long still have to wait ? i paid my phone in full

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 49 of 67
Contributor

Re: Unlocking a phone

What do you want?
Message 50 of 67
Contributor

Re: Unlocking a phone

you could contact at&t
Message 51 of 67
Tutor

Re: Unlocking a phone

Call them. When you get off the phone chat them. No matter what they say keep doing it in your spare time. When you get done with a chat call and when you are off the phone again open a new chat. You have to get this done while you're a customer!

 

AT&T is the worst but also very bad is Verizon.  Get away from AT&T with a passion, they are so creepy and werid. They won't let you take the AT&T apps off your phone, bootloader is locked down very hard. You might consider selling the subpar AT&T phone to someone who loves AT&T then using that money to buy a real S7 phone (not an AT&T knock off for the same price)

 

I'm a developer by the way. Trust me the AT&T phones are subpar they are loaded down with unremovable apps and the batteries can't take it.

Message 52 of 67
Highlighted
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎03-08-2017 1:17 PM

Re: Unlocking a phone

Hello Community,

 

Although this is an older thread, we noticed it is still visited quite a bit and wanted to provide some updated information.


We did have an outage for a few days on the Unlock Portal between 2/27 and 3/3.  If your issue occured at this time, please resubmit your request.  To get answers to all of your unlock questions, please take a look at our Device Unlock overview page.  You can also access the form directly if you are ready to submit.  Lastly, if you've already submitted your unlock request, and are looking for a status up, you can check that too!

 

If you still have questions or an issue, please send us a Private Message so we can assist.

Let us know if you need further assistance. We are here to help!

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 53 of 67
Contributor

Re: Unlocking a phone

i ilke to unlocking my phone #***

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 54 of 67
Tutor

Re: Unlocking a phone

Hi

i request to unlock my phone and has been passed 6 days and still not answer!!!! please help me and approved the unlock or rejected if you dont want to unlock, but i cant use this phone because i outside of US right now. Here is the info

IMEI: [edited for privacy – please do not post personal information]
Message 55 of 67
Tutor

Re: Unlocking a phone

Hi

i request to unlock my phone and has been passed 6 days and still not answer!!!! please help me and approved the unlock or rejected if you dont want to unlock, but i cant use this phone because i outside of US right now. Here is the info

IMEI: ***
Request number: ***
 
 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 56 of 67
Contributor

Re: Unlocking a phone

this is very hard unlocking my iphone. maybe i have to change orther phone company please do something do for me. thank you.

Message 57 of 67
Contributor

Re: Unlocking a phone

Im trying to unlock my htc x710a and i got the unlock code but it says type 8 numbers for your unlock pin

Message 58 of 67
Contributor

Re: Unlocking a phone

I need help
Message 59 of 67
Contributor

Re: Unlocking a phone

I already have a 2 cases for this.
Please unlock this phone, this phone was not purchased through att and is not an att device, I purchased it unlocked, I am selling it and I will keep the att device I have. I have been waiting for this for a month, and now I have no service because I can't pay the bill until I sell the device or I change companies. I recieved this email

Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:
CASE:
IMEI: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device. We cannot complete your request for the following reason:

Your account is not in good standing.

Message 60 of 67
Share this topic
Share this topic
Additional Support