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Unlocking Samsung Galaxy S7 SM-G930A

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Unlocking Samsung Galaxy S7 SM-G930A

So I received instructions from AT&T to unlock my Samsung Galaxy S7 SM-G930A:

 

Unlock instructions:

1. Power off the device and remove the SIM card.

2. Power on the device.

3. Enter #0111*, the unlock code, and #. The device cycles off and back on.

Note: You are allowed five attempts to unlock before your device permanently locks to the AT&T network.

 

So, when I complete step 2 (power on device), there is nowhere to enter the stuff in step 3.  Am I supposed to open the phone dialer?  Because I did, entered the stuff, pressed dial, and nothing happened.  I'm wondering if I need to put in the new non-AT&T sim card before powering it back on?  Please advise.....

 

Rick

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Accepted by davidbk
‎09-11-2018 7:47 AM

Re: Unlocking Samsung Galaxy S7 SM-G930A

Hello @pladletuce.

That's a great question.

Power down your device > Remove ATT SIM > Insert New SIM > Power Device > Continue steps..

We are sorry for the confusion. Please let us know when you have successfully unlocked your SM-G930A!

Kenneth, AT&T Community Specialist


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