Contributor
•
3 Messages
Unlocked Samsung S7 Active not working on Verizon
I inserted a Verizon sim card into my Samsung Galaxy S7 active and unlocked it. I used the unlock code provided by AT&T. However, the phone does not work on the Verizon network. Does anybody have any ideas why?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
•
117.1K Messages
6 years ago
As @Anthony.Dukes wrote, your trying to get a GSM only phone to work on a CDMA network.
It can’t.
With the exception of the iPhone 6 and 6s, ATT phones do not have active CDMA bands and will not work on Verizon or Sprint.
0
0
Anthony.Dukes
Guru
•
382 Messages
6 years ago
Some phones are built for GSM based networks and won't work on CDMA based neeorks. FYI ATT and TMO are GSM. Sprint and Verizon are CDMA.
Samsung makes many varients of it's phones. Check the exact model number on Google to see if the hardware supports Verizon.
0
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
6 years ago
The S7 active is a att exclusive and has the CDMA bands software locked.
0
0
UnActive7
Contributor
•
3 Messages
6 years ago
According to AT&T tech support, the phone is unlocked and should work.
0
0
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
6 years ago
Yeah it's unlocked but an unlock code can't unlock software locks only sim locks.
0
0
formerlyknownas
ACE - Sage
•
117.1K Messages
6 years ago
Carrier unlocking doesn’t remove the software or hardware limitations of the phone.
0
hallahluyah
Tutor
•
5 Messages
6 years ago
GOT MY ANSWER FROM COMMUNITY!!! YOU GUYZ ROCK!!!!!! (delete all APNs; add Network, APN, and VoLTE: Samsung Galaxy S7 - restart - WOWOWOWOW!!!
p.s. wasn't trying to get ATT phone to work on Verizon/Sprint - just TMobile! AND NOW IT DOES!!!!!!!!!!!!! 😄 Happy Dance 😄
p.p.s. 'Don't know who titled this "Unlocked...not working on Verizon" BUT IT WASN'T ME!!!!!!
THIS WAS MY ORIGINAL QUESTION:
I, too, have problems with unlocked Samsung Galaxy S7 (with ATT on back). My carrier is T-Mobile and since ATT uses same "lines" as T-Mobile the people at store thought a simple fix. One tried giving me new SIM card - not working yet. In fact, I've had T-Mobile reps on line 3 times and they helped me enter codes to make it 4G LTE - - - but even tho' the status bar says 4G LTE I STILL don't have DATA ability! *
Didn't notice this for several months, as I mainly use with WIFI!
But paying $40 + for service...well I need Internet Data!
WISH I KNEW WHO POSTED THE SOLUTION THAT WORKED!!! I JUST THANK HIM/HER FROM THE BOTTOM OF MY HEART!!!
*Supposedly a Specialist will one day call me! Been waiting couple of weeks!!!!
0
0
formerlyknownas
ACE - Sage
•
117.1K Messages
6 years ago
@hallahluyah
T-mobile and ATT do not use ‘same lines’. Or any lines for that matter.
There are 2 types of cellular technology Verizon and Sprint use CDMA, the rest of the world uses GSM. While CDMA phones have included GSM included, the reverse is usually not the case.
Because ATT and T-mobile are GSM networks, a phone that works on ATT will work on T-mobile, and visa versa.
You must contact T-mobile to get their APN settings. MMS and hotspot may not work. A third party app for these would get around the carrier specific programming.
0
0
alllrite
Contributor
•
3 Messages
6 years ago
hi I didn't see the complete answer and your summary doesn't give me enough info to try the same. Could you post the full directions for unlocking?
thank you
bruce
0
0
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
6 years ago
@alllrite
please go here
https://www.att.com/deviceunlock/#/
0
0