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Re: Unlock phone

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Unlock phone

I purchased my S9 plus on the Samsung website. It is an AT&T phone. I want to unlock my phone and transfer to TMobile. My son is on a plan and wants me to join him. Right now I use the AT&T Prepaid plan. If I can unlock my phone, will I still be able to use the phone before I sign up for TMobile? Will the service still work unlocked if I continue to pay the monthly AT&T plan?? 

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Employee

Re: Unlock phone

 

UNLOCK REQUIREMENTS

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of uninterrupted active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.
  •  Go here if your phone meets all the requirements https://www.att.com/deviceunlock/#/
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Tutor

Re: Unlock phone

Thanks for the info, but can I still use my phone on my same plan with AT&T after it is unlocked???

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Accepted by Cocowhip
‎08-16-2019 8:00 AM

Re: Unlock phone

Thanks for the info, but can I still use my phone on my same plan with AT&T after it is unlocked???

Yes. Being unlocked does not stop it from working on ATT.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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