- edited 04-04-2019 7:54 PM
I've tried googling openly and within this community before asking here.
I received my unlock code from ATT support.
I'm trying to confirm the instructions, here is what I've found so far:
1. Power off the device and remove the SIM card.
2. Power up the device without a SIM
3. Press Dial (may not be required) - I'm assuming this means go to the dialpad so the sequence can be entered
4. Enter #7465625*638*, the unlock code, and #. Note: After the first *, the rest of the sequence does not display on the screen.
5. After a successful unlock, “Network Lock Deactivated” displays.
If these instructions are correct, just looking for confirmation (specially for step 3)
I don't have a new SIM card to use yet, just wanting to unlock for when I do.
Or are these the instructions?
From power on mode, go to phone dialer:
A pop-up will appear and then enter the code ATT sent
Solved by: Go to Solution.
04-05-2019 2:10 PM
Good evening @tommy99,
Allow us to lend a helping hand. Follow the instructions below to unlock your Samsung Galaxy S8 active:
Thanks for reaching out to us.
Makaela, AT&T Community Specialist.
04-05-2019 4:51 PM
I don't have another SIM to use yet so will this be the problem?
I don't have access to another carrier's SIM card.
I want to unlock this phone, continue to use it with ATT, and then when I'm traveling overseas I can just pop in an international SIM and have it work. I really don't want to do this when I'm abroad and find out I'm having problems unlocking.
04-05-2019 4:59 PM
The directions you posted are roughly the same.
typing #7465625*638* To the dialer should bring up the pop up for the code.
04-06-2019 7:53 AM
We are here to help. Unfortunately, you are required to have a SIM card from another wireless carrier to complete the unlock process.The instructions provided are the only way to unlock your Samsung Galaxy S8 from the AT&T network. Thank you.
Makaela, AT&T Community Specialist.
04-06-2019 12:15 PM
No a sim from another carrier is not required Samsung has always had a code to enter to do it. This is the worst customer service I have seen from attcares in a while.
04-06-2019 3:20 PM
@Makaela you can't be serious on that I must have another carrier SIM to unlock. I really want to stay with ATT but what you are saying is that for me to unlock my phone, I'd have to consider going to another carrier to do that?
@GLIMMERMAN76 do you know the steps to unlock my phone? With the S6, (with SIM card in) I went to the dialer, enter the sequence and then the code.
With unlocking phone, there is no trial-n-error, you have to do it right.
04-06-2019 3:45 PM
Try resolving your experience by inserting another SIM card while following the recommended unlock instructions then replacing that chip with your current SIM card.
Let us know how this worked for you.
Lar, AT&T Community Specialist
04-06-2019 6:24 PM
As previously stated, I do not have another SIM card to use for this. Can I walk into an ATT store and request for one to use for this purpose?
From all these responses that really does not resolve my question, I think I'm "out of luck" on this.
I'm guessing the only solution for me is to go to Verizon/Sprint/T-Mobile to get one of their SIM card to unlock my phone.
I am just sad at this point,
04-06-2019 7:02 PM
You remove the SIM card, as in the first post. Enter the code #7465625*638*
That code brings up the box to enter your unlock code.
This is a YouTube video, unlocking and At&t S6. You’re making more of this than there is.
04-07-2019 9:20 AM
We understand your concern in this. The steps you have are correct if you just need to unlock your device but are not switching carriers.
James, AT&T Community Specialist
04-08-2019 8:41 PM
Thanks everyone for your input, I do appreciate you all taking the time to respond.
@lizdance40 your video is for the S6, I have the S8 Active. The instructions for the S6 was everywhere. S8, not so much.
James, thanks for your confirmation, that was all I need.
04-09-2019 5:31 AM
11-10-2019 5:52 PM
Can you tell me why it still dats "Phone not allowed"?
If the unlock worked, it would seem the phone is not compatible with the carrier you are using