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Unlock code on Samsung j3 not working, now I am locked in ATT network

Unlock code on Samsung j3 not working, now I am locked in ATT network

Hi,

 

I have fully paid the balance on my samsung galaxy j337a with AT&T. I would like to use my phone with a different SIM card when I travel overseas. To this end, I requested an unlock code. The unlock code does not work. I spoke to customer support and tech support over 4-5 hours, and they all keep giving me the same number. I told them the number DOES, NOT, WORK. Now, after doing a factory reset and turning on my phone with the non-ATT sim card, I am getting the following:

 

SIM network PIN blocked. Enter SIM network PUK.

 

I believe this means that I have unsuccessfully tried unlocking the phone with the wrong unlock code that's been given to me, and now my phone is locked to ATT. Nobody at ATT is trying to help me resolve the issue.  They suggest that I call Samsung, and I actually did, but Samsung says the carrier is supposed to help me.

 

So, what am I going to do?

 

I am so fed up with ATT's unwillingness to resolve this issue. As soon as I am back from my travels, I am done with ATT.

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Message 1 of 5
Tutor

Re: Unlock code on Samsung j3 not working, now I am locked in ATT network

I have exactly the same issue with AT&T and no-one has responded to my inquiries in the past few days.  If you find a resolution, please post and let others know too.  Thank you,

Message 2 of 5

Re: Unlock code on Samsung j3 not working, now I am locked in ATT network

I spoke to Samsung; they say that they have no control over the lock on the phone. It's ALL ATT's doing; they lock the phone, and they make the decision to lock the phone to ATT permanently after 5 attempts. So right now, my only option is to have the phone unlocked by other means without ATT even knowing about it. 

I can't even understand how this is legal; just unlock my phone! 

Message 3 of 5

Re: Unlock code on Samsung j3 not working, now I am locked in ATT network

Here's the latest situation  ( I will be using PG-13 foul language, similar to Good Place series):

 

I have paid off the outstanding balance on my phone, and my phone is eligible for unlocking. I formally requested the unlock code through website, and on the phone. I have been given an unlock code for the IMEI number that I have provided. I have tried this mother forking code many times with a non AT&T simcard; it did not work. I have contacted Samsung with this issue, and they told me that the lock is completely software related, and they have no control over this, it's all AT&T. So I called in AT&T for the 8th forking time, and I finally got someone who is marginally more competent, and I got my hopes up that maybe this time it will be resolved. I told them that I am getting "SIM network PIN blocked. Enter SIM network PUK." with my non AT&T sim card, and the only reason why I am getting this message is because the unlock code AT&T has provided did not work for 5 consecutive attempts. 

 

Right now, my phone is locked to AT&T network for eternity, and these idioms are telling me that there is absolutely nothing they can/will do to make amends. I fully paid my phone but  my phone is locked and can only be used with AT&T, and I cannot use my non AT&T simcard or any other simcard with this phone, and there is nothing I can do about it.

 

If you think I will not take action against what you're putting me through, you're gravely mistaken. I will find a way to unlock that phone, don't you worry about that. I will also file a formal complaint with the Massachusetts Attorney General and explain to them how much shot you have put me through just to get my forking phone unlocked to be used for an overseas travel. I will do everything in my power to make sure that people hear about your idiomic policies and I will recommend everyone I know to stay away from AT&T unless you want to be treated like scum. Oh, needless to say, as soon as I get this phone unlocked, AT&T and I are done.

Message 4 of 5
Contributor

Re: Unlock code on Samsung j3 not working, now I am locked in ATT network

 I was given an unlock code several times by AT&T under the Sim block also

Message 5 of 5
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