Unlock code for galaxy s3 does not work

This is a user to user forum - we're not going to be able to do anything more then redirect you back to AT&T support.

When you say it doesn't work, what do you mean exactly?

I mean it does not work. Unlock unsuccessful. I have tried the code att gave me several times.I have resubmitted the IMEI number several times and recived the same code. I have contacted att support several times. All I get is the run around. I was told one time to contact samsung. witch was a total waste of time. Samsumg can't do anything about a carrier unlock. I then recived a email in answer to my request for help saying that I had submitted the wrong IMEI number. The number they refered to had a 0 at the first digit. This is total bullsht if the IMEI number I had submitted was incorrect I would not have recived a code at all. So I guess my next step is to contact the FCC and tell them that att refuses to unlock my phone witch is illegal. This kind of crappy customer service is why I switched to T-MOBILE in the first place. I have been very pleased with the service I have recieved at T-MOBILE and my monthly bill is half of what it was with att. If I have to buy a new phone Then T-MOBILE will be getting more business from me but att will never get another dime.

Try contacting Mobility care via direct message.

Please click here to send a Private Message (PM) to the AT&TMobilitycare team to help you resolve your request. You can expect a reply via return PM (blue envelope in the upper right hand corner of this site).

I understand your frustration. Please do try and work with these folks to resolve your issue. The IMEI is used to generate the unlock code, if the IMEI you're giving them generates a code that's not working, there isn't going to be much they can do. But you should verify with them that this is happening and that you (and they) have done everything correctly. At that point it does become an issue with the handset device itself.

I assume this is an unmodified device you got on contract directly from AT&T?

You guys did have an unregistered T-Mobile Sim card in phone when you entered the unlock code???  Assume it was an AT&T phone?   You can not unlock if you had AT&T sim in it, if it is an AT&T phone.

The phone is unmodified purchesed from an ATT store. Yes there is a T-MOBILE sim card in it. If you don't have another carriers card in it the unlock code screen won't come up. The good news is that I got an email from T-MOBILE today saing that I am going to be reimbursed for my early termination fees from ATT. Maybe I will use that money to buy a new phone from T-MOBILE. That way they will get even more of my business.

I am also on sam boat...ATT gave me unlock code but did not work.

I have the same problem and chasing AT&T for last 15 Days . No luck at&t is providing same unlock code again and again which is not working . 

I have logged complaint in FCC today out of frustruction . Unlocking device is at&t responsibility as per the contract agreement they should not direct it to device manufacturer. 

My device is samsung galaxy S3 . IMEI number is the correct one provided and followed the exact steps provided by AT&T . 

Algeria P 'attcustomercare@att.com' is handling my case and this is what the latest reply i have received from Algeria 

Jayaram,

We only have access to the codes that are provided directly by the manufacturer.  We can only provide what was given to us.  I'll get back with you as soon as I have an update.

Thanks,

Algeria P.
AT&T Social Media Manager


ref:_00**************

[edited for privacy]

ATT gave me wrong code as well for my Samsung Galaxy S3. Please share me how you resolved the issue.