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Unlock an old at&t phone

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Unlock an old at&t phone

Hi,

 

I just bought a new S8+. And I now want to unlock my previous phone which is an S5. Is it possible to unlock it with att code or is it only the current phone that I can unlock? 

 

Thanks.

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Message 1 of 4
ACE - Expert

Re: Unlock an old at&t phone

You can get any phone unlocked if it meets the unlock requirements.

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Message 2 of 4
Administrator

Re: Unlock an old at&t phone

Hey @ahtarman!

Congratulations on the purchase of your new Samsung S8 Plus. I have heard some great things about this device. I would be happy to help you unlock your Samsung S5.



So we can assist you with your device unlock request as quickly as possible, please Click Here to visit us at our Device Unlock request site. You will need some simple information from the device you would like to unlock. You will first need your AT&T wireless phone number, you will also need to locate the IMEI of the device. You can locate this information by powering on your device and going to the dial keypad. You can then enter short code *#06# and your IMEI will appear on the screen.


Please also make sure you have a valid email address. This is how we will let you know if your request has been approved.



If you need assistance after you have created your unlock request, please let us know. Have a safe and wonderful weekend.



Susan, AT&T Community Specialist


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Message 3 of 4
Contributor

Re: Unlock an old at&t phone

Hi - 

 

I tried the above for a phone that I had on my ATT account a few years ago (I need to unlock it so my son can use it with another carrier that offers a very low cost plan) but it says that my phone number and the phone IMEI does not match. 

 

Please advise. 

 

Thanks

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