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Unlock a device on an active at&t account

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Unlock a device on an active at&t account

Bought a samsung galaxy s5 active device from someone second hand and was told it could be used with my active net10 sim card , but now that I'm trying to unlock it thru the at&t website, it's saying that I can't submit an unlock request because it's coming back as one of the phones that is on a regestered device list on another's active at&t account 

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Accepted by davidbk
‎07-09-2018 8:49 AM

Re: Unlock a device on an active at&t account

Hello @Angiemarie74.


We’re always eager to help unlock eligible devices. However, for the security of our customers, we cannot access their account without their permission. You will need to contact the original owner of the phone to have them ensure their device is eligible to be unlocked.


Dawn, AT&T Community Specialist


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Re: Unlock a device on an active at&t account

I can’t unlock my device 

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