Contributor
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2 Messages
Unlock Samsung galaxy express prime
I have a Samsung galaxy express prime and I have gone through the steps to get the unlock code. When doing the instructions to unlock nothing happens and it will not work. I put in the other carriers SIM card and it keeps saying no SIM card found. What am I doing wrong and how can I get my phone unlocked?
Accepted Solution
Official Solution
ATTHelp
Community Support
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230.7K Messages
5 years ago
Thanks for the update @Vab17901!
We're sorry to hear that you are still having difficulties unlocking your device.
You can access our AT&T Device Unlock Instructions Portal that will show you how to use the unlock code that was provided to you for your Samsung device.
Please know that if you have entered 5 unsuccessful unlock attempts, the device will permanently be locked to the AT&T network.
Let us know if this helps.
Dwight, AT&T Community Specialist
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ATTHelp
Community Support
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230.7K Messages
5 years ago
Hello @Vab17901,
Thanks for reaching out! We'd love to help you unlock your device. So you've already received your unlock code, and you're having trouble with the step involving using a different SIM? You can view our support article to see what needs to be done once the request has been approved. It also includes instructions for each device type on how to complete the process. Let us know if you have any further questions!
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Vab17901
Contributor
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2 Messages
5 years ago
not have any luck. No matter what I do I can't get it unlocked. When I put
in the other SIM card it keeps saying no SIM card found and there is
nowhere to put in the codes. I've tried putting it in as a call and it says
emergency calls only.
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