I have a Samsung galaxy express prime and I have gone through the steps to get the unlock code. When doing the instructions to unlock nothing happens and it will not work. I put in the other carriers SIM card and it keeps saying no SIM card found. What am I doing wrong and how can I get my phone unlocked?
Thanks for reaching out! We'd love to help you unlock your device. So you've already received your unlock code, and you're having trouble with the step involving using a different SIM? You can view our support article to see what needs to be done once the request has been approved. It also includes instructions for each device type on how to complete the process. Let us know if you have any further questions!
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I have gone through the steps and also have tried to call in and still do not have any luck. No matter what I do I can't get it unlocked. When I put in the other SIM card it keeps saying no SIM card found and there is nowhere to put in the codes. I've tried putting it in as a call and it says emergency calls only.