- edited 08-09-2016 3:20 PM
Solved by: Go to Solution.
08-13-2016 11:21 AM
I definitely apologize for that happening when you are submitting the unlock request! I can imagine how frustrating that can be!
Are you currently on the AT&T Next installment plan for the S7 Active or was it purchased at full retail cost?
There are a few general requirements when trying to unlock a device:
If you feel that you have met the above requirements, you can submit a request once again at the AT&T Device Unlock Portal.
Let me know how it goes! I’m here if you have any other questions or concerns, don’t hesitate to reach back out! Take care and have an awesome week!
Tim, AT&T Community Specialist
08-13-2016 11:47 AM
Did you pay full price? How was it purchased?
08-17-2016 6:35 PM
08-18-2016 5:41 PM
08-18-2016 6:18 PM
If you received the unlock code and unlocked it, it will work with any compatible network. ATT has done all they can do by sending you the code.
03-16-2017 3:26 PM
07-05-2017 12:44 PM
The instructions online from AT&T are inaccurate for the S7 Series including the Active. They tell you to remove the battery. There is not removable battery Since the battery is sealed that is not an option. I see no other correct instructions to follow once you have the unlock code for this device. How about someone from AT&T post an accurate set of instructions?
07-22-2017 8:36 AM