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Trouble device unlocking Samsung Galaxy Note 2

Trouble device unlocking Samsung Galaxy Note 2

I finished my 2 year contract and submitted a request to unlock my Note 2 so it accepts SIM card from other carriers, espcially when I travel. Apparently, AT&T approved the request and sent me the unlock instruction with unlock code. I followed the instruction and entered the unlock code but the phone returned me a message saying the unlock was UNSUCCESSFUL. I contacted tech support and they escalate the case for me and I got the same instruction from the unlock team again and telling me the issue was solved and I can now unlock my phone. I tried again and got into the same error/issue again, unlock was unsuccessful. I have attempted to unlock the phone 4 times and don't want to try the 5th time as my device will be permenantly locked. I attached the email I received from AT&T below and can anyone please help! Thank you!

 


To unlock your device, simply:

  1. Turn on phone with non accepted SIM card.
  2. Phone will prompt you for unlock code.
  3. Enter unlock code we have provided you.
  4. Phone will accept unlock code and now your At&t Samsung Galaxy Note 2 SGH-I317 is unlocked.
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Message 1 of 19
ACE - Sage

Re: Trouble device unlocking Samsung Galaxy Note 2

You have to contact the carrier it's locked to.   ATT can only unlock its own phones.

 

 

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Message 16 of 19
Contributor

Re: Trouble device unlocking Samsung Galaxy Note 2

Hey there ... I have a note 2 and love the heck out of it but want cheaper service anyway I'm tech challenged and cannot for the life of me figure out how to do this.  Do you know of any videos that can help me?  

Thanks, for reading,

Rose Baker

rcbaker1201@gmail.com

Message 17 of 19

Re: Trouble device unlocking Samsung Galaxy Note 2

If you have been with AT&T for awhile, you can place a request with them for
the unlock code here:

https://www.att.com/deviceunlock/#/



Once you receive the unlock code, all you need to do once you have another
SIM from a new carrier, to unlock the device, simply:

Turn on phone with non accepted SIM card.

Phone will prompt you for unlock code.

Enter unlock code we have provided you.

Phone will accept unlock code and then your AT&T Galaxy Note 2 (SGH-I317)
will be unlocked.



You can also view a YouTube video about some more manual steps to do it on
your own. Good luck:

https://www.youtube.com/watch?v=_rUjFfYQBSQ


Message 18 of 19
Contributor

Re: Trouble device unlocking Samsung Galaxy Note 2

Thank you for you super advice .. On it! Huggs
Message 19 of 19
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